Michael Texidor Email & Phone Number

Scotch Plains, New Jersey

Newark New Jersey

Guided translations and provisioning of the Meta Soft switch, SIP, Officesuite, Unified Communications (UCAAS), VOIP, and Voice PRI products. Troubleshot routing and carrier issues and open trouble tickets with offending carriers. Worked with fraud department in blocking and controlling long distance fraud calling. Built and troubleshot routing and translations in Alcatel/Lucent 5ESS switch, DLC GR303 pots lines, DS3ss, Channel Bank T1ss, Voice PRI, and CAS T1's, as well as maintenance of 5ESS switch. Oversaw translations of inter-machine trunks and lines interfaced with VOIP and HPBX switches (Broadsoft). Led translations and maintenance of Cognitronics messaging systems, voice mail, unified messaging and automated attendant functions. Provided technical assistance to field maintenance. Trained and assisted tier one support. Coordinate, notify, escalate, document, and resolve events and issues, efficiently minimizing customer impact. Troubleshot routing and translations issues related to customer troubles, as well as overall network. Provided provisioning to use Harris Testsystems. Worked with Empirix/Hammer test system 6.7, DMS 500 switch, Lucent Anymedias, Acterna SS7 protocol analyzer, Harris remote metallic loop Testsystems, Cerent Dacs, and Turin Dacs. Decommissioned Legacy class 5 Lucent 5ESS switch located in Philadelphia, Pennsylvania with 2,000 customer GR303 pots lines, voice PRIs,and CAS/Wink circuits and relocated to new Meta soft switch, saving company $1,000,000 in Legacy 5ESS cost and maintenance services. Saved company over $200,000 in fraudulent long distant calling by working with fraud department in blocking circuits and lines in Meta soft switch and running scripts in Legacy DMS 500 switch. Worked with large customer accounts (Comcast, Metlife Insurance, and Philadelphia Eagles) to address complex issues, earning company $400,000 in new revenue. Familiar with IP networking protocols such as TCP/IP, IPv6, DNS, IP routing.

Greater New York City Area

Bridgecom International/ Broadview NetworksProvision and test all network elements. Design, develop, andimplement voice switch translations on Santera/tekelec (ATM) CLASS-5 softswitch, Marconi TNX-1100 Edge switch, Paradyne DSLAMs, AlcatelLightpath 2000 DLC, 1600SX Dacs, Verilink IAD's, and Adtran IAD's. Incharge of provisioning and controlling IP management, and security inthe network on Cisco 7206, and 2610 routers. Responsible for trunktranslations, and traffic engineering. Implementing customertranslations, and trouble-shooting. Test Hdsl and DLC loops usingActerna and Tollgrade Remote Loop test system (loopcare). Test DS3'susing Acterna test sets and T-birds. Hands on experience with ATM,GSHDSL, VoDSL and DLC.

Hackensack New Jersey

Responsible for the day-to-day operations of the Lucent 5ESS switch and overall condition of the Central Office; monitor and test network performance identify and resolve network switch problems, conduct routine installation, integration, layout and maintenance of equipment. Maintain voice mail system (Cognitronics, Centigram), Coordinate and perform all maintenance of central office equipment that involves the emergency generator, HVAC, filters, backup system, batteries, and power equipment including testing, and documenting. Install and test new products assuring system integrity. Support various groups too quickly and accurately trouble shoot problems, trouble tickets, and new turn up service, as well as MAC orders. Update and install BWM crafts though SCANS as well as new translations, and Lucent software into the 5ESS Switch. Responsible for the dial-up security into the Central office. Insert, remove, and update translations into the 5ESS Switch. Maintain log of supplies, and inventory. Make all databases back up tapes, reports, and AMA billing tapes. Install, and test, ISDN PRI-BRI, Toll, 911 and SS7 Trunks with RBOCs, Transmission, and Field Technicians. Monitor ROP for network status, Asserts, Initializations, Audits, and general hardware software error report (Unix). Monitor install and configure T1's, T3's, (SONET-ATM) PSAX, Anymedia, Stinger, Wide Bank CAC, and all Collocation Remote terminal equipment. Respond to all on-call emergencies, monitor and clear 5ESS and or associated Network alarms remotely using ProComm Plus, or dispatch out the appropriate departments. Resolve all routing, LNP, and Provisioning errors.

Staten Island, New York

January 1998 - January 2001 Network Analyst Staten Island, NY Worked within the Network Management Center (Teleport) working toresolve Customer troubles, and monitor Local Switches within theNetwork. Worked on the 5ESS and DMS 100 switch to restore lines,features, triggers and routing errors. Test head to head, monitor andreport T1 and T3 outages and errors to RBOCs. Report outages to localOperation Technicians and RBOCs. Worked with RBOCs to open troubletickets and follow escalation procedures. Provide proactive status tothe client to allow them to implement contingency plans during serviceoutage. Worked with NPAC (LNP) activation, LIDB, and Verizon GUI.