Planning and implementation of strategic card opportunities across ANZ (bp plus & bp fuelcard)Ownership of Card operations

FLEETCOR is a global business payments company simplifying the way that businesses manage and pay their expenses. A portfolio of brands help companies automate, secure, digitise and control payments to, or on behalf of, their suppliers and employees – this includes Fleet Card, one of Australia’s most recognised multi-branded fuel cards.Fleet Card provides fleet managers and drivers with a trusted, market-leading fuel card solution to help our customers’ businesses succeed. Its wide fuel site acceptance and partner network creates a seamless on-road solution for fleet vehicles wherever they are.As the Head of Network Partnerships, my focus was to build relationships into strong partnerships, enhancing and growing FLEETCOR’s merchant service and maintenance network, and empowering partners through better tech.In the role since early 2019, I worked directly with companies in assisting them to streamline and simplify their payment processes. I promoted innovation and product development so that our clients are always on the cutting edge of card and payment technology and are working smarter with data-driven decision making.A proven leader (with added responsibility as the Company Public Officer) who responded to challenges with confidence and passion, I fulfilled the following key responsibilities in this leadership role:• Relationship building with growth as the main objective• Streamlining company processes through simplification• Improving product value for our partners• Innovating card and payment systems• Product development.Through fostering strong partner relationships at FLEETCOR, I ensured mutually beneficial outcomes, as we worked towards better card and payment solutions through innovative technology.To learn more about FLEETCOR, visit www.fleetcor.com.

Specific responsibilities;• Daily Operations, Sales tracking & Reporting• Scheduling & planning for all Production requirements• Staff management to meet production needs• Management of the MRP System along with configuration and rollout.• Management of all IT Systems and software• Sales and Marketing (added later in employment lifecycle)Achievements;• Streamlined MRP System usage to improve Manufacturing lead times• Enacted new sales & marketing strategy migrating focus from jobbing work to developing own product range.• Sales (Online, Social media and in-person)• Built & launched websites (metalworks.com.au)• Launched eBay store, along with daily management (stock levels, ordering, fulfilment)• Launched Social Media platforms (facebook, Google+, Youtube)• Development of all marketing materials (online & print)• Product development (launched several new product lines)and Competitor analysis• Lead generation (mailChimp campaigns)

Specific responsibilities;Overall business management with full P&L and budgeting responsibility. Strategic planning and Staff management. Entire business needed a thorough review after the previous CEO was removed.Achievements;• Increased revenue by 31% and Annual net profit (taking business from black to red)• Restructured business• Worked to set definable deadlines on software releases and development lifecycle• Key Account Management – C Level (National Retail Chains)• Supplier management and SLA reviews• Mentored sales staff in organic growth strategy to optimise Core client spending• Improved software development process through implementing review procedures• Rebranded business software with new look & feel for launch of new software• Managed the National rollout of a hardware upgrade to Major Account (Bob Jane T-Marts).• Instilled Business process improvement to analyse P&L line item sectors to track non-performance.

Specific responsibilities;Business unit management with focus on improving fuel turnover through the United fuel card facility. Developing new and additional ways to increase fuel volume through the parent company, United Petroleum Pty Ltd. Also reviewing back end Card processing systems and improving processes. Achievements;• Increased monthly sales from $3.25m to $4.25m, 31% increase in 6 months.• Key Account Management with Retail chains and the Victorian Government.• Launched new products, Gift Cards and Community Cards with Retail site POS and staff training.• Improved the Customer application process through technology integration (Web integration) therefore improving the acceptance rate of new customers.• Supplier management and SLA reviews.• IT Management of backend Card System, management of software development (upgrades and new functions)..

Specific responsibilities;Management of all IT, Software development, Sales, Marketing, Merchant Management (15,000) and Daily Operations required to run 24x7x365 operations of Fuel Card & Gift Card processing over multi-site geographically dispersed locations. Achievements;• Increased business profit from $4.3m to $25.4m over 5 year period through integration and business process improvements. The business was later sold to a Private Equity group.• Promoted to Company Director (3 Australian Businesses).• Management of $4m Systems/IT Budget, continually focused on improving costs through technology enhancements. • Successfully Project managed migration of backend card processing system to one common platform, $1.5m project over 18 months.• Achieved signoff of Business Case by Board of Directors to upgrade Merchant EFTPOS terminal base and processing systems.• Signed new Acquiring contract with Westpac for EFTPOS terminal base equating to $1m Operating Profit improvement.• Staff Development program – creation of in-house development program to build future proof the management functions of the business. • Key Account management (solution sales) of partners, Coles, Woolworths, Westpac, CBA, Ausdata, First Data, Europcar. From SME to B2B, Business owners, middle management and ‘C’ Level Excutives providing Solutions and enhancments.• Sales & marketing - achieved highest ever annual card sales through new and additional product enhancements along with multi-channel marketing campaigns.• Entire Business, Disaster Recovery bi-annual testing and documentation.

This role consisted of managing the company's price lists for imported and locally manufactured products. Daily management and creation of intricate spreadsheets and formula's to include, material, labour, exchange rates, shipping requirements and many other factors all linked for estimating purposes. Also bi-annual production and distribution of Distributor price lists for all products and associated spare parts.Sales analysis and trend reporting on all products and spare parts. Database and spreadsheet automation using Microsoft Access & Excel. Conversion of all Spreadsheets from Lotus 123.Worked in Sales providing technical information and pricing for all Imported and locally manufactured products.Also provided Technical and User support for the Server and PC Network for the Mulgrave branch of the business.