Serves as the primary liaison with local, state, and federal regulatory agencies, expertly managing inspections, investigations, and information requests to ensure full compliance.Verified and maintained all necessary licensures and registrations to support the business unit’s operational requirements.Managed Power of Attorney documentation and compliance for Schedule 2 order forms, overseeing the Order Monitoring Program (OMP) to meet corporate, state, and DEA standards.Ensured timely and accurate ARCOS and state reporting, managing correspondence with regulatory bodies regarding product losses and discrepancies.Fostered adherence to USP 1079 (GDP) standards, good documentation practices, data integrity principles, and effective storage, distribution, and transportation procedures.Partnered with business unit leadership to implement annual Quality Objectives and Key Business Drivers, promoting initiatives such as "Right the First Time," mistake-proofing, and DSCSA compliance.Supported the creation and monitoring of comprehensive training programs on Quality, Health & Safety, Security, and Regulatory standardsUtilized metrics and trend analysis to monitor and report on process performance, driving continuous improvement initiatives and identifying cost-saving opportunities.Prepared and presented monthly and quarterly metric reports for regional leadership, actively participating in quality metric meetings.Directed all aspects of the facility’s Health & Safety Program, enhancing security awareness and addressing potential security breaches and vulnerabilities.

• Responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations• Assists with the daily inspection and follow through of proper maintenance and repair of equipment and/or vehicles as appropriate • Makes recommendations for process improvement, including changes in working conditions and use of equipment to increase efficiency of operations, department, or work crew, Investigates and resolves customer inquiries and complaints, Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met

Lead a team of Transportation Specialists and warehouse associates and monitor KPIs including labor planning, shift allocation, and team efficiency using data to drive and communicate decisions while always working to improve the customer experience, Organize and conduct necessary training and engagement activities for the staff during initial onboarding and ongoing professional development conversations, addressing performance-based issues as needed, Drive initiatives and process improvements focused on efficiency to drive business results while partnering across cross-functional teams, Maintain positive relationships with carriers and monitor their performance, holding regular meetings with carrier managers, and offering creative solutions

Prepared orders by processing requests, pulling materials, and packing boxes according to schedule, Assisted in shipping and receiving by loading and unloading trucks, Maintained a safe and clean work environment by keeping pallet area and work stations neat

Responsible for ordering products and supplies for the deli as well as maintenance and rotation activities to avoid damages and spoilageCreated schedules, assigned work for associates, and maintained a safe work environment for everyone Cooked daily foods for the hot bar and assisted in setting up the salad bar