Michael Z. Email & Phone Number

Rhome, Tx, Us

Texas, United States

Dallas-Fort Worth Metroplex

Assisting with gathering and loading project equipment from our warehouse.Traveling with teams to property job sites and bringing assigned tools and gear.Installing, maintaining, and repairing Internet services in MDU properties and businesses.Working with a Supervisor and teammates to effectively and efficiently complete on-site installation tasks.Assisting with site documentation as needed.Assisting with closing out jobs by ensuring unused equipment is accounted.Install Access points and IDF and insure all connections are communicating to MDF.

Dallas-Fort Worth Metroplex

Customer Service - I aim to provide a positive customer service experience in every situation. - I'm a senior team member, dealing with escalations and issues with greater complexity. - I constantly hold high ratings from customer feedback surveys. - I enjoy providing customer education for all products and services. - Analyze customer utilization rates and drive product suggestions based on consumption metrics. - Schedule approved service calls for residential and business customers.Technical Focus- Troubleshoot/diagnose/resolve connectivity issues for residential and commercial customers.- Troubleshoot/diagnose/resolve latency and high bandwidth consumption issues for residential and commercial customers. - Involved in initial setup activities for customers, including onboarding customer premise equipment (CPE), MAC authentication, and Line Setups. - Diagnose/Resolve local interference issues for residential and business customers. - Provide management and support for Calix and Mikrotik routers issued by Nextlink, including upgrading firmware for managed routers.

Austin, Texas

-Largest hotel in the Fairmont collection with 140,000 sq ft of event space -Joined events team shortly after March 2018 opening - Execute events ranging from small executive meetings to large scale 2,000 attendee conferences while supervising 85+ full-time and temporary staff and performing all functions of the banquet manager on duty including but not limited to any conflict resolution necessary between the hotel and group client - Serve a department daily opening manager - Act as liaison for clients with multiple departments including kitchen, AV, front office, finance, and conference services to ensure excellent guest service - Implemented department inventory SOP, product ordering SOP, and staff shift side work SOP - Developed and implemented banquet captain opening and closing shift standards and checklist -Developed and established staff training plan to be utilized for all incoming servers -Train all new staff according to developed training plan as well as evaluate and coach existing staff - Communicate and enforce policies and procedures with banquet staff - Responsible for billing event folios and reviewing with clients

Austin, Texas

-Planned and executed detailed events while supervising banquet staff.-Scheduled daily catering orders and banquet event proposals.-Ordered supplies including linen & event rentals.-Sets goals and delegates tasks to improve departmental performance.-Conducts monthly department meetings with the Banquet team.-Acts as a liaison to the kitchen staff.-Leads shifts and actively participates in the servicing of events.-Provided support and guidance to fellow catering personnel.-Determined appropriate staffing levels, room assignments, buffet décor &enhancements.-Organized appropriate and timely set up of all functions.-Consistently maintained the top 5% in Event Satisfaction Survey (ESS) score. Rankedtop 5 of 360 Marriott’s worldwide.

Greater Nashville Area, Tn

-Effectively up-sells products and services throughout the event process.-Effectively manages customer budgets to maximize revenue and meet customer needs.-Participates in customer site inspections and assists with the sales process when necessary.-Manages revenue and profitability associated with events.-Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.Financial Management-Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.-Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.-Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.-Understands the impact of department's operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.