Michael Balto Email & Phone Number

Viborg, Midtjylland, Dk

Silkeborg, Silkeborg, Dk

Full P/L for B2B telecom service provider with around 90 employees and a yearly turnover around 300m DKK. In the period, I have been responsible for yearly 10% increases in both turnover, EBITDA and # of customers.Responsible for executing the strategy 2019-2023, which main objective was to consolidate two different B2B service providers (Eniig and Stofa) into one and rebrand it to Norlys. Besides that moving the business from a regional service provider and to become national by using other external fiber infrastructures.

Silkeborg, Silkeborg, Dk

Responsible developing the 2019-2023 strategy for Norlys Digital (B2C and B2B) as head of a team consisting of both internal and external strategy consultants

Silkeborg, Dk

Head of technical support. Inbound / outbound callcenter for technical support, answering calls from B2B and B2C customers.

Silkeborg, Dk

(head of department)My area of responsibility covers:- Products from WAOO (BtC) and Eniig Erhverv (BtB)- Project Management / PMO- M&A- Contract Management- Business Development

Tilst, Dk

Bestyrelsesmedlem

Bestyrelsesmedlem

(Head of department)I'm responsible for development, architecture and continues consolidation of 150+ IT systems in TDC Group (Operations, Finace, HR). I have full budget and delivery responsibility for projects with applications within my area.My department is responsible for service enabling our legacy tools used by TDC and YouSee hotline and our field service technicians, in order to reduce complexity in customer handling and to enable selfservice possiblities in our apps and selfcare areas. Business Relationship Management for TDC Operations and Customer SupportAprox 70 people in Denmark and India (teamleaders, project managers, IT-architects, application managers, business analysts, IT developers)

Installation, Support and Selfservice(head of department)Focused on developing a digitized customer experience in onboarding, installment and support of products across all brands in TDC Group. - Project and Program Mangement of strategic projects (Sitecore)- Asure reuse of processes for fault and support inside Product Development- Optimize and automate excisting processes in order to expose them to our customers across devices (web, tablets, smartphones, IVR)- Relation Management for our Support Service Desk and Online, in order to devleop their platforms and tools for more effective customer interaction and higher customer satisfaction

Commerciel project/programme director for TDC Strategic IT projects.Scoping and implementing Microsoft Customer Care Framework (CCF) in TDC across different business units. We are using CCF to combine old legacy systems and different customer databases in a new and "modern" layout. Tasks:* Strategic scoping / vision* IT scoping / architecture* Steering group member* Business Cases / KPI* Presentations (including top management)* Change management* Implementation* Education

(Head of department)Manager for specialists and project managers working with: *Process optimization (LEAN/Six Sigma)*IT implementation (SIEBEL)*Implementing cross organizational projects*Responsible for the performance of our IT and Telephone system.

Executive Assistant for Vice PresidentTasks:* Strategy* Cost reductions plans* Presentations

(Head of department)Callcenter manager for different deparments in TDC. * Service* Sales

Copenhagen Sv, Denmark , Dk

Teamleader(sales team)* Coaching* Leadership* Performance Management

Executive Management Programme - Ctam Europe

Bestyrelsesuddannelse

Msc, Strategy And Organisation

Matematik

Education record