Michael Barkhurst Email & Phone Number

Spokane, Washington, United States

Boise, Idaho, United States

Manage the daily optimization and efficiency of 51 routes, 2 leads and 100 drivers who deliver 10k packages.Exceed production goals to maintain highest levels of Amazon ratings and compliance standards each day.Train and develop employees to enhance effectiveness, manage performance, corrective action and retention.Optimization of integrated Amazon software and mobile apps to actively monitor and optimize daily operation.

Boise, Idaho Area

Ecommerce management and fulfillment for contractor and customer satisfaction for our local territory. Cross-functional management training, process and procedures across multiple departments. Ensure customer order fulfillment for online orders are accurately picked and staged for customer pick up.Responsible for online order fulfillment for local contractors and customers through www.homedepot.com Logistics management to confirm all delivery schedules are met within allotted time frames for customer orders.

Kirkland, Washington, United States

Lead the planning and logistics for market place execution for the Client Brand Business Team.Executed planning and budgeting for the marketing and field teams.Managed the employee travel and work schedule to stay within budget and ensure projects were on schedule.Project management of ongoing research projects to ensure they were meeting their timetables.Identified opportunities for operational improvement and ROI optimization.Rated performance against company and client to meet aggressive timelines.

Boise, Idaho, United States

Leveraged skills in carpentry, construction and landscaping to build high quality and unique experiences.Captured a unique opportunity to use my skills in home improvement.Responsible for business development, project management, delivery of customer requirements and satisfaction. Core projects include bedroom, kitchen and bathroom remodels, outdoor living spaces and core structural installations such as fencing, hardwood floors and porches. Carpentry, landscaping, tiling, construction are my primary specialties. Family moved from Boise to Florida to Seattle and back to Boise which was ideal for this flexible work.

Boise, Idaho, United States

Translated operations and process expertise into the technology arena to increase marketing effectiveness. Consulted with HP on several digital programs with the US Channel and WW Digital Marketing Teams. The purpose of this program was to reduce operational cost in HP call centers.Managed HP digital agencies and partnered with HP groups to deliver industry leading monthly email program. Launched HP WW eAlerts Program in Asia Pacific from strategy to business alignment and monthly execution. Responsible for program management of the HP eAlerts program in Europe, South America, Canada and Asia Pacific. Program drove 19% average click through rate volume and drove support cost reduction of 18%. Created the HP Solution Central to simplify solution selling for 75 HP channel partners with annual sales of $10M.

Managed the daily operations, sales and business results of operation with 1800 accounts in Idaho and Oregon.Responsible for P&L, annual projections, planning and execution to meet corporate and division objectives.Managed workflow and inventory for retail location and route sales of Suburban Propane’s Boise operation.Responsible for sales team, drivers, service technicians and inside personnel to drive business performance. Maintained fuel inventories with zero run out rate and less than 1% loss annually.Enforced regulatory compliance for DOT, OSHA certification during monthly evaluation and training. Increased internal and external sales by 11% year over year during tenure.

Transferred to Boise, ID and promoted to manage three remote distribution locations within Idaho and Oregon. Managed 45 drivers and 8 support staff across three remote centers in ID and Oregon. Monitored robust operations and cross trained remote centers to accomplish operational cost savings of 8%.Created a safety first environment to meet and exceed injury free frequency rates. Trained and enforced DOT and OSHA standards. Consistently achieved 95% average audit scores.Mentored employees to drive career satisfaction. 97% average score employee satisfaction score. Responsible for customer service and sales leads to address competitive landscape. Accountable for the efficient dispatch, sorting and distribution of up to 60,000 UPS packages daily.  Directed up to 85 employees and 8 supervisors across fifteen unique belt systems. Created most effective self directed work group efficiency plan across dispatch, safety, sales and HR.Allocated employees to achieve 100% optimal load balancing and reduce cycle time of operations by 10%. Achieved 105 % monthly average production goals on a consistent basis. Maintained employee injury frequency above corporate standards delivering an average of 95%. Trained and coached employees in customer service and sales. Exceeded sales goals set by 20%.Acting manager in preload of 60k average daily package operation for one year while manager was redeployed.

Proactively joined the Army for college benefits. This began my exposure and interest in operations and logistics.Became a squad leader within 18 months of my first assignment, managing a team of 15 by age 20.Managed fuel and supplies inventories for air squadron of 75 helicopters.Designed fuel and inventory plan for a 65-day mission from the US to Europe.Selected for Leadership Academy due to outstanding performance.

Bs, Business Management

Successfully completed While working as a Full Time Operations Supervisor at UPS.

Education record

Education record

Education record

Bachelors Of Science, Business Management