Michael Bellach Email & Phone Number

Leawood, Kansas

Support Network and Infrastructure by maintaining, monitoring, developing server and software solutions to support Ascend Learning's business in a DevOps Environment.- Provisions both Windows and Linux servers and configures for Ascend Learning's network, including setting load balancing configuration, setting DNS, and joining to Active Directory.- Adheres to and supports system security by installing critical OS patches and installing antivirus and security monitoring tools.- As a System Engineer, acts as SME for the Network and Infrastructure team on various strategic and operational project initiatives.- Owns knowledge of management for the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data network.- Drive quality and management of network systems and infrastructure by Collaborating with multifunctional teams to drive system improvements- Process automation to improve efficiency and reliability.- Troubleshoot system and network related issues focusing on root cause analysis and risk mitigation.- Focus on DevOps working with a variety of tools, platforms, and systems.- Follow appropriate ITIL methodology for Incident Management, Change Management, and Asset Management.- Build repeatable processes and documentation, and standardization.- Support the Business Units through participating in projects and project related work.

Overland Park

Manages the day to day availability and performance of operational support systems. Proposes and implements complex system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Manages the configuration of the system. Supports the rollout of complex projects that impact operational support systems.• Knowledge of management of the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks• Experience with project management and leadership of project implementation over less seasoned engineers• Experience using general office applications in order to perform work assignmentsQualification, Skills, Experience and Education: - Ability to troubleshoot and resolve moderate to complex system/application issues- Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the systems managed- Experienced in writing automated scripts in UNIX and Windows OS for maintaining the health of the applications.- Excellent soft skills are required in leadership, teamwork, and teambuilding; written and oral communication/presentation, decision-making, risk assessment/management and crisis management.- College degree in a related technical discipline and/or work experience totalling 9 years post high school- Excellent interpersonal, presentation, written and oral communication skills --utilize influencing skills with customers and/or external vendors.- Ability to maintain professionalism in stressful situations.- Ability to effectively prioritize and handle multiple tasks and projects.- Demonstrated management skills/abilities in previous projects.

Overland Park, Ks

Manages the day to day availability and performance of operational support systems. Proposes and implements complex system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Manages the configuration of the system. Supports the rollout of complex projects that impact operational support systems.• Knowledge of management of the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks• Experience with project management and leadership of project implementation over less seasoned engineers• Experience using general office applications in order to perform work assignmentsQualification, Skills, Experience and Education: - Ability to troubleshoot and resolve moderate to complex system/application issues- Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the systems managed- Experienced in writing automated scripts in UNIX and Windows OS for maintaining the health of the applications.- Excellent soft skills are required in leadership, teamwork, and teambuilding; written and oral communication/presentation, decision-making, risk assessment/management and crisis management.- College degree in a related technical discipline and/or work experience totalling 9 years post high school- Excellent interpersonal, presentation, written and oral communication skills --utilize influencing skills with customers and/or external vendors.- Ability to maintain professionalism in stressful situations.- Ability to effectively prioritize and handle multiple tasks and projects.- Demonstrated management skills/abilities in previous projects.

- Providing Technical Support Check Processing Business Line, supporting Paper Check processing, Image Check Processing, Adjustments systems and Information Security.- Providing Technical Support to less experienced Help Desk staff as Lead Production Support Analyst.- Leading Help Desk Support in ensuring quality measures are met and standard processes are followed in daily operations.- Providing IT and Operations consulting for CAS management.- Providing programming & scripting to support troubleshooting and problem solving in a Production Environment.- Leads department in absence of the supervising manager.- Assists management in identifying, initiating, and influencing technological and operational changes.- Project Support for various system initiatives, including Software and Procedural Changes.- Testing Support for various system initiatives, including Software and Procedural Changes.- Providing Procedural Writing and Training Support for Help Desk Staff. - Demonstrates leadership skills and system knowledge daily as outlined by the Bank’s leadership competencies. - Outstanding customer service and leadership skills, including the ability to work effectively in a team environment; motivate and work through others to accomplish tasks; and deal honestly and directly with others.- Independently leading select teams for IT and Operations projects to increase efficiencies in daily operations.- Utilizing analytics and analysis, offering leadership and operations strategies for process improvement.- Continually works to recognize and report when cultural shifts are necessary to achieve higher standards of performance and makes recommendations to supervising manager.

- Maintained department standards, processes and procedures for check processing systems, including item sorting, balancing, posting and dispatch.- Maintained system integrity by observing and reporting issues to programming staff.- Communicated with various other departments in operations concerning progress of work and resolution of out of balance differences.- Planned, wrote, and instituted procedures for process improvements in the constantly changing environment of check processing.- Developed departmental strategic plan and ensured all goals and objectives, budget targets, and performance metrics were met.- Trained and supervised the training of employees for process improvements and procedure changes in item processing.- Supervised 13-17 employees, including interviewing prospective employees and maintaining Department and HR policies, by following corrective action guidelines.- Prioritized projects and daily workflow of staff to ensure efficient utilization of resources.

Mba, Buisness Administration

B.A., Political Science

Minor: Buisness Administration

Education record