• Develop and maintain long-term relationships with enterprise clients, ensuring customer satisfaction and loyalty to drive revenue growth.• Identify opportunities for upselling, cross-selling, and expanding services across large accounts, leading to a 130% increase in annual revenue.• Lead contract negotiations and renewals with key enterprise clients, ensuring terms align with company objectives while maintaining customer satisfaction.• Recognized as a top performer and named imgix Account Manager of the Year in 2023 at Presidents Club

• Onboard, manage, and grow client accounts and deliver our AI-enabled ‘Virtual Recruiter’ solution focused on recruiting passive engineering candidates• Collaborate with clients’ C-level executives, start-up founders, and engineering managers to ensure we meet their hiring needs and goals• Help establish repeatable process for our talent engagement, customer success operations, while fully leveraging the product/platform

• Manages four-member team; troubleshooting and resolving software issues reported by internal and/or external customers.• Serves as an advocate for the customer, and helps shape the product roadmap to ensure that customer solutions are highly scalable, flexible, and easy to use• Establishes, drives and continuously improves processes that promote a high standard for product delivery and efficiency of teams• Promotes internal cohesion with cross-functional teams, including Product, Engineering, and Account Management

• Acted as the single point of technical contact, including project implementation and continued support requests, for Tier 1 and Tier 2 Resellers. • Project-managed the successful implementation of multi-million-dollar Reseller contracts, resulting in 300% acquisition and ARR growth.• Worked in tandem with Partner Program Director to identify operational opportunities with a focus on scalability• Hosted regular meetings with clients to provide progress updates on implementation and check-ins for ongoing

• Acted as primary customer experience support for enterprise clients such as Tommy Hilfiger, Boscov’s, and Fujitsu, as well as State Government Resellers. • Communicated effectively, while balancing shifting priorities, and solved client problems in an efficient manner. • Advocate customer needs/issues cross-departmentally

• Created spreadsheets to help track student information, financial aid, and department programs to increase overall efficiency within the college. • Coordinated incoming student recruitment by planning open houses and providing tours around campus• Consulted students on advising needs and assisted in resolving all inquiries

• Managed groups of up to 30 kids aged 5 – 15.• Supervised other employees on coaching and mentoring the children.• Devised daily lesson plans that provided fun yet challenging drills that increased progression