Michael Bernal Email & Phone Number

Tucson, AZ, US

• Develop and maintain long-term relationships with enterprise clients, ensuring customer satisfaction and loyalty to drive revenue growth.
• Identify opportunities for upselling, cross-selling, and expanding services across large accounts, leading to a 130% increase in annual revenue.
• Lead contract negotiations and renewals with key enterprise clients, ensuring terms align with company objectives while maintaining customer satisfaction.
• Recognized as a top performer and named imgix Account Manager of the Year in 2023 at Presidents Club

• Onboard, manage, and grow client accounts and deliver our AI-enabled ‘Virtual Recruiter’ solution focused on recruiting passive engineering candidates
• Collaborate with clients’ C-level executives, start-up founders, and engineering managers to ensure we meet their hiring needs and goals
• Help establish repeatable process for our talent engagement, customer success operations, while fully leveraging the product/platform

• Manages four-member team; troubleshooting and resolving software issues reported by internal and/or external customers.
• Serves as an advocate for the customer, and helps shape the product roadmap to ensure that customer solutions are highly scalable, flexible, and easy to use
• Establishes, drives and continuously improves processes that promote a high standard for product delivery and efficiency of teams
• Promotes internal cohesion with cross-functional teams, including Product, Engineering, and Account Management

• Acted as the single point of technical contact, including project implementation and continued support requests, for Tier 1 and Tier 2 Resellers.
• Project-managed the successful implementation of multi-million-dollar Reseller contracts, resulting in 300% acquisition and ARR growth.
• Worked in tandem with Partner Program Director to identify operational opportunities with a focus on scalability
• Hosted regular meetings with clients to provide progress updates on implementation and check-ins for ongoing

• Acted as primary customer experience support for enterprise clients such as Tommy Hilfiger, Boscov’s, and Fujitsu, as well as State Government Resellers.
• Communicated effectively, while balancing shifting priorities, and solved client problems in an efficient manner.
• Advocate customer needs/issues cross-departmentally

• Created spreadsheets to help track student information, financial aid, and department programs to increase overall efficiency within the college.
• Coordinated incoming student recruitment by planning open houses and providing tours around campus
• Consulted students on advising needs and assisted in resolving all inquiries

• Managed groups of up to 30 kids aged 5 – 15.
• Supervised other employees on coaching and mentoring the children.
• Devised daily lesson plans that provided fun yet challenging drills that increased progression