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@flexential.com
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1 phone found area 615
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LinkedIn matched
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Michael Garrett is listed as Inspirational Executive Leader | Strategic Visionary | Customer Success Expert | Customer Experience Advocate | Cross Functional Influencer at Flexential, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at flexential.com, phone signal with area code 615, and a matched LinkedIn profile for Michael Garrett.
Michael Garrett previously worked as Vice President of Customer Success at Flexential and Sr. Director Customer Experience Strategy at Flexential. Michael Garrett holds Computer And Information Sciences And Support Services from Trevecca Nazarene University.
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AeroLeads found 2 current-domain work email signals for Michael Garrett. Compare company email patterns before reaching out.
Specialties: Executive Leadership, Cross Functional Influence, Strategic Thinker and Execution, Operations Management, Customer Implementation, Performance Management, Sales Operations, Client Services, Process Improvement, Project Management, Lean Sigma, Business Analysis, Customer Success and Support, Customer Experience, Customer Satisfaction, Coaching and Development, Inspiration, Leadership Development, IT Infrastructure, Voice of the Customer(NPS/CSAT), Growth and Retention, Contract Negotiation, Profit and LossIn today's competitive world, the best way to ensure organizational success is to delight the customer. Today’s customers -- and tomorrow’s -- want responsiveness, low cost and high quality. If a company does not meet or exceed the customers’ needs, their competition will. It’s no longer enough for employees to simply "embrace" change: continuous improvement must become a way of doing business, where people actively seek improvements and where systems and processes support and drive initiative. Trust is the key. The work environment must be such that people work without fear, within a culture that encourages pride in both personal and organizational accomplishments. I consistently develop my teams throughout the lifecycle of employment and my leadership. I offer support when needed and challenge them to be proactive in all aspects of business. I want them to excel in methods that will take them to the next level. By doing this I have developed a relationship built around trust that encourages them to do the same with employees and co-workers. When staff trust their management it improves retention and creates a work environment conducive to learning, performance enhancement and KPI attainment.
Listed skills include Problem Solving, Analytics, Financial Analysis, Financial Reporting, and 42 others.
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Charlotte, North Carolina, US
As the Vice President of Customer Success, I lead strategic initiatives to optimize operational efficiency and drive customer retention. With over 25 years of management experience, I excel in streamlining processes, enhancing productivity, and fostering a culture of continuous improvement. My expertise spans across technology, project execution, and team.
Charlotte, North Carolina, US
As the Sr. Director of Customer Experience at Flexential, I was responsible for the customer journey and implementing strategies for exceptional satisfaction and loyalty. Collaborating with cross-functional teams, I addressed customer pain points using data-driven insights to improve support processes and operational efficiency, and drive growth and.
Charlotte, North Carolina, US
I lead a team dedicated to ensuring customer satisfaction and retention. My role involves developing and implementing strategies to enhance the customer experience, driving customer loyalty, and maximizing the value customers derive from Flexential’s products and services. I collaborated closely with various departments, such as sales, marketing, and.
Las Vegas, NV, US
- Manage Call Center Operations for a 200 seat Call Center located in Garland TX- Provide oversight and guidance to Operations Management in Querataro, Mexico, managing 95 seat contact center- Coach and Develop operations staff- P&L responsibility including annual budget, monthly forecasting and daily revenue generation- Manage KPI's for contact center.
Miami, FL, US
- Manage Global Business Intelligence research and analytics that support ongoing global growth initiatives.- Ownership of a 200+ seat CRM(Salesforce Enterprise) and project owner of the system to support upgrades and implementation of new releases. Drive user adoption, ROI, and value. - Responsible for the infrastructure to enhance and support Sales.
Miami, FL, US
Lead and manage large/complex implementation team and tasks including deliverables from cross-functional departmentsProvides project management expertise in order to plan, organize, control and deliver multiple business level projects Ensure the sponsor's business requirements have been clearly defined and documentedDefine the scope of the project, own and.
Responsible for the overall customer satisfaction of our support services including call center operations and our payment center(Storefront).Strategic planning and implementation of customer interaction improvement.Coordination of marketing and technology training as it pertains to customer impacting interactions. Manage KPI's including call center.
Miami, FL, US
Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provide leadership and management to associates.
US
Contact Center Supervisor managing up to 20 employees. Responsible for managing associate performance. I worked on several different accounts including Bellsouth, Comcast, Gateway, Compaq, Best Buy, Sprint, and Hughes.
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Michael Garrett works for Flexential.
Michael Garrett is listed as Inspirational Executive Leader | Strategic Visionary | Customer Success Expert | Customer Experience Advocate | Cross Functional Influencer at Flexential.
AeroLeads has found 2 work email signals at @flexential.com for Michael Garrett at Flexential.
AeroLeads has found 1 phone signal(s) with area code 615 for Michael Garrett at Flexential.
Michael Garrett is based in Dallas-Fort Worth Metroplex, United States, United States while working with Flexential.
Michael Garrett has worked for Flexential, Speed Commerce, Sitel, Nulink, and The Answer Group (Tag).
You can use AeroLeads to view verified contact signals for Michael Garrett at Flexential, including work email, phone, and LinkedIn data when available.
Michael Garrett holds Computer And Information Sciences And Support Services from Trevecca Nazarene University.
Michael Garrett is listed with skills including Problem Solving, Analytics, Financial Analysis, Financial Reporting, Operating Budgets, Leadership, Leadership Development, and Customer Service Operations.
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