Michael Gonzalez Email & Phone Number

Mountain View, CA, US

Miramar, Florida, US

• In this role I lead Arise's Digital Transformation and Product Management functions. My team owns full-product lifecycle including ideation, product mission/vision, product roadmap, backlog management, agile.
• "Arise on the Go" Mobile App which empowers Service Partners to complete their most important tasks while on the go
• Arise Virtual Assistant 2.0, an AI chatbot capable of solving Service Partner problems in real-timeLeadership
• Lead the Arise 'Digital Labs' next gen product incubator
• Lead the Digital Product Roadmap & Product Management Org
• Lead the Data Science & BI teams

• In this role I led the Business Intelligence & Analytics team. My team specialized in building data products for Revenue Cycle Management & Physician leadership to identify key payer reimbursement trends across.
• Consult Executive and operational leaders on Revenue Cycle operations and financial performance
• Develop dashboards, KPIs, and other tracking tools to monitor financial and operational metrics
• Ensure data integrity of the EDW and other information repositories; including thorough documentation of master tables, source data, and processes for reporting
• Recruit, assesses, develop, and manage Revenue Analytics staff
• Examples of analytics provided by my team:

Miramar, Florida, US

• In this role I built and led the Forecasting and Analytics team responsible for Workforce Management across all Arise clients in the US, UK, and Canada. My department's functions were grouped into 3 interrelated.
• Designed industry-leading WFM methodologies optimized for the virtual "Gig-economy"
• Provide consulting services for Fortune 500 companies transitioning to a virtual workforce
• Produce operational and financial forecasts for the enterprise, reviewed with the CFO/COO Capacity Planning & Supply Chain Management:
• Established a standard for Arise's capacity planning metrics and quantified flex capabilities
• Designed, and implemented Arise's enterprise capacity planning and supply chain management platform (Anaplan)

Miramar, Florida, US

• Lead the Real-Time Operations & Workforce Management team for a portfolio of Fortune 500 Clients. Leveraged forecasting and real-time analytics to match our Client's customer service demand with a supply of 10,000.
• Lead the day-to-day operations of a real-time data analytics team
• Served as the primary point of contact for Client Vendor Managers and Client WFM teams
• Generated financial and operational reports and insights for the SVP of Operations and CFO
• Co-hosted weekly operational meeting with Directors, General Managers, and Executives
• Built and maintained a custom business intelligence suite of operational dashboards

Miramar, Florida, US

• Awarded a position in the highly selective rotational "Emerging Leadership Development Program" at Arise. Led ambitious cross-functional Enterprise-wide projects generating savings of $2.1 million over 2 years..
• Enterprise Project Implementations - project management, requirement gathering, project SME
• Finance - new client pricing, financial models, reporting for the CFO, ROI and B/E forecasting
• Marketing - competitive analysis, investor presentations, market positioning, market research
• Operations - process improvement, reporting KPIs for the COO, supply chain management

Miramar, Florida, US

• Redesigned project management processes and implemented a new PPM software for the Arise IT department.
• Achieved a cost savings of $20,000 per year in software licensing
• Designed database queries and financial reports for software development capitalization