Senior Enrollment Counselor
Capella Education Company
Minneapolis, Mn
● Consistently exceeded or met the university’s desired goals, and recognized for strong recruitment performance along with highly developed soft skills● Successfully counselled prospective learners for all graduate level programs in the School of Education. These honest discussions included topics such as financial aid responsibilities, realistic time commitments, and level of comfort with technology● Discovered prospects’ needs, understood motivations, identified and overcame objections, recommended programs and customized solutions based on their background, goals, expectations, and current market trends.● Creatively maintained authentic relationships with prospects and existing learners and introduced new products/services through regular phone contact, personal letters, marketing collateral and e-mail when appropriate● Passionately embodied Capella’s ideals of always doing what’s best for our prospects and learners: even if that included a recommendation that our program was not the best fit for them based on their goals, experience, educational background, and market trends● Participated in Capella’s original referral initiative as a member on the referral committee and represented Capella at tradeshows● Utilized organizational technologies, CRM, and forecasting methodologies to proactively manage pipeline● Actively received training and often assisted in the training and coaching of new and existing team members
