Michael Borello Email & Phone Number

Rosemont, Illinois, United States

Strong team building and leadership situations abound while Tier 3 support is provided across allapplications. Working with a wide variety of technology while balancing the overall vision. Deep experience planning and running implementations. Additional opportunities for mentoring of lower tier associates and interns provide further growth potential as an individual and for the team.- Supported and maintained over 1,800 Windows servers, ensuring stability and performance.- Patch management and configuration using large scale systems to ensure servers remained secure and operational.- Championed the elimination of tech debt by upgrading thousands of servers, improving reliability and reducing long-term risk.- Selected to mentor interns due to strong trust within the company, recognized for exceptional emotional intelligence and team leadership.

Scottsdale, Arizona, United States

- Strong focus on driving security standards for the Enterprise.- Working closely with other tiers and business.- Consistently receives commendation on taking initiative, providing leadership, communicating successfully, and following through during and after implementation.- Managed systems integrations for enterprise-wide solutions, providing Tier 3 support across multiple companies under the Services Group of America banner.- Led platform upgrades, including Office 365 migration, which improved scalability and reduced operating costs.- Enhanced the company’s security posture by implementing endpoint protection and proactive monitoring systems.- Successfully upgraded major software installations, most recently an upgrade from Microsoft Systems Center Configuration Manager 2007 to 2012, as well as Microsoft SharePoint 2010 to 2013. Seamless migration from our on-premise Exchange server to Exchange Online for the entire enterprise.

Scottsdale, Arizona, United States

Recruited to a corporate position during the acquisition of Yancey’s by FSA. Solutions-driven position involves research, design, scope, integration, and implementation of a variety of Enterprise Solutions for FSA and all of its sister companies under the Services Group of America Banner.- Designed and integrated IT systems to meet the growing needs of the organization, ensuring scalability and security.- Spearheaded the security initiative, which included firewalls and endpoint protection to safeguard corporate data.- Provided leadership and mentorship to IT teams, focusing on improving communication and team dynamics.

Loveland, Colorado

Managed all aspects of the IT infrastructure within this private family owned company. Recruited from within their warehouse after several years of demonstrated success as a team member. Working in a small team environment, managed the day to day running of the data center and provided support on all levels. Worked closely with the business side in order to balance business requirements and user needs. Acted as sole technology architect on any new projects. Managed and hired junior level IT employees, while giving daily backup leadership support to the IT Director. Provided cost-cutting alternatives to business solutions and assisted the company in moving through the recession by implementing Open Source options and other zero-cost solutions that had greater functionality. Key contributor in the smooth migration to all Food Services of America systems.Architected all new IT solutions while optimizing the utilization of the ones already in place.

Loveland, Co

- Researched, designed, built, and implemented the Yancey’s call center system with the capability to route customers to the most qualified representative based on their caller ID. Saved the company a minimum of $30,000 by completing this project in-house. System is still the standard bearer for the company to this day.- Created new internet and intranet websites from the ground up, bringing in comprehensive technology platforms, richer functionality, and a more personable face to the online presence. This project provided a savings of at least $35,000 when compared to the original quote.