Michael Bowie Email and Phone Number

Developed and executed strategic initiatives to enhance client engagement and operational efficiency within the Salesforce ecosystem.Managed offshore resources using JIRA, ensuring timely delivery of project milestones and effective communication across teams.Assisted with a 6 month Salesforce implementation ensuring software development aligned with stakeholder expectations; Conducted hypercare support to optimize implementation.Collaborated with cross-functional teams to align strategies with business objectives, resulting in improved client satisfaction and project outcomes.Facilitated workshops and presentations for stakeholders, translating complex concepts into actionable, data-driven insights to optimize sales processes and enhance team performance.Collaborated with data engineering & data science teams to build out complex AI automation solutions within Salesforce to optimize sales team efficiency.Balanced attaining five Salesforce certifications while managing full-time client work, demonstrating strong commitment to professional development and expertise in Salesforce solutions.

Oversaw complete software development lifecycle activities from client to development todeploymentDesigned software specifications using Axure RP and leverage its wire-framing capabilities tocommunicate with development teamsManaged priorities across 4 different states communicating between different teams such as clientsuccess, consulting, sales and developmentAided in business development maximizing client successDeveloped clear business rules and specifications surrounding software development to eliminateerrors and focus energy on pertinent tasks Maintained excellent contact and rapport with state leaders and coworkers given the nature of a fullyremote roleWell versed in project management planning and timelines; prepped for development launchesstarting from client consulting to full scale software launches

• Merged data from student IEP’s with database for an Idaho school district• Excelled at correcting errors and critical thinking when errors arose• Maintained excellent contact with supervisors given the nature of a remote role• Worked in multitude of educational data management software manipulating data

• Utilized good communication and understanding to aide customers and boost sales • Optimized inventory to help advance workflow

• Managed all eBay sales of the company including boxing and shipping of printers and toner• Assisted in the implementation and installation of printers at customers’ businesses • Optimized warehouse duties to help streamline eBay sale workflow• Conducted precise data entry for online sales