Oversee HR, hiring, performance management, and training for a team of up to 6 staff. Creation and update of office wide procedures for operation and compliance with the Certified General Accountants of Alberta guidelines and best practices. Creation, updating, and implementation of our three step training process for 3 different roles. Acting as client services manager by coordinating document intake as the sole point of contact for up to 150 corporate clients annually. Responsible for the development and administration of approximately 50 network appliances and user workstations. This includes managing active user rights, ensuring back up regulation, group policies, software inventory of up to 150 different products, and management of our Doc.It paperless system.

Consult and recommend actionable items designed to measure and increase key performance indicators. To communicate effectively using detailed planned steps to meet objectives required. Oversee and direct the plan heading off and correcting for any problematic elements. Provide to the individual owners, executives, and managers of the organization time management, performance management, networking, relationship management, and more.  Recommended, set up, and executed a digital invoicing system that resulted in increased cash flow and a decline in aged AR over 1 year by $32,000 over 9 clients in the first month of operation.  Achieved a productivity increase for a staff of 7 of more than 36% per month (avg) during the first 6 months.  Proposed and gained acceptance in billable hours improving projects that saw an increase of 38.5% in number of billable hours from the staff in the first six months.  Led a marketing campaign which resulted in new client acquisition of more than 216% in the first nine months of 2011 over 2010.

Supervise and control expenses, staffing, quality, and all other aspects of operations for the Edmonton centre. Executing and improving upon established marketing guidelines to meet sales objectives. Providing world class customer service and ensuring customer loyalty through direct relationship-building and business-to-business development.

Oversee overall operations of the centre ensuring quality customer service and uninterrupted game experience. Assist in hiring, training, and motivating of the team to provide a world class experience and to achieve sales goals. Assist in marketing as per published guidelines and to adapt them to the local market.

Develop, implement, and improve upon current reporting and operational practices. Maintain and expand IT solutions, software, and networking appliances. Design, implement, and publish procedural and policy documents to maintain professional compliancy with CGA. Pro tem IT manager. Created procedural and compliancy manuals that are still in use today. Set up automated software deployment across office networks. Converted the office to sectional paperless systems.

CGA, Edmonton - Answer the telephones, prepare the daily mail and courier, and assign appointments. Expected to have a preliminary understanding of personal income tax and to review returns with clients and collect payment. Converted paper-based customer database over to ACT (CRM software).Managed and developed client relationships.Trained 3 administrative assistants and published the first training materials.Installed and routed the office's CAT5 infrastructure.

Weekly contributor of opinion articles and short stories. Also performed bi-weekly website submission updates for the co-owners.

Wrote, produced, and directed a shoe-string production of Virtually Perfect for a 10 show, two week production run with a troop of seven technical and acting talent.