Michael Brock Email & Phone Number

Aubrey, TX, US

Frisco, Texas, United States

Promoted from Tier 1 to Tier 2 and then to CSE. Provide the highest level of support available for the complete technology range at Abacus. This includes creating and maintaining new App Hosting clients. Also, including spinning up new VMs both in vSphere and Azure, assisting with DNS changes and migrations, setting up new Sharepoint sites and conditional.

Frisco, Texas, United States

Frisco, Texas, United States

MSP support, doing extensive server remediation using vSphere and RDP; troubleshoot, publish, and provision Citrix apps using Citrix Studio, extensive work with MS 365 / o365 environments including Azure AD, Microsoft Endpoint Manager (Intune), Exchange Server (online and on prem), o365 Admin Portal, Sharepoint Admin, and other Partner Portal applications..

Dallas, Texas, United States

Provide helpdesk support for internal users in the Energy Transfer / Sunoco environment, both in the office and remote users in the field. Assisted with training new employees, monitored calls to make sure proper procedures were followed, and provided mentorship to new hires. Also worked manager escalations and hand-offs from other agents.

Frisco, TX

Provided Level II support for the Anthem contract at HCL. Also lead the Software De-ployment group and handled all of their escalations. Assisted with conversion from Ma-rimba to SCCM for a network of over 100,000 computers. Researched, tested, and im-plemented new processes for Software Deployment and ATS. Resolved issues involving Outlook, Cisco.

Denton, TX

Assist field users with all technical issues on their laptops and other mobile devices. Mobile Broadband software/troubleshooting, VPN software installation, configuration, MS Exchange issues, Windows troubleshooting, networking, and setup and use of Apple iPad’s on a corporate environment using MobileIron.

Farmersville, TX

IT solutions for small business and end-users. Provide support, development, updates, and general administration for small business websites, as well as field service computer repairs, upgrades, and networking.

Bedford, MA

Provided remote support for end-users for a variety of issues. Examples include walking customers through configuring their router, remotely accessing their PC to provide virus cleanup and repair, setting up home/ SOHO networks with file and printer sharing, setting up DLNA media servers, configuring MS Outlook, and configuring gaming consoles.

Plano, TX

Assisted in the transition over to a new VSAT 2way communication system for 2000 properties. Also provided remote access support for hotel’s running Visual Matrix. This involved network admin duties including support for web server’s running IIS, VPN connections, VSAT connections, setting and configuring ARP tables and static routes. Also provided basic.

Richardson, TX

Provided network admin duties for a network of over 3,000 retail locations, as well as corporate customers accessing the network from campus or remotely via VPN. This involved remote administration of all Cisco routers and switches in the network, adding users to the Exchange Server, troubleshooting Lotus Notes issues, creating software VPN tokens, among.

Richardson, TX

End-of-the-line support for DSL customers with any complex networking/routing issues. Provided end user and internal support for DSL connections, created router profiles and ATM circuits on Redback and Juniper routers, configured RADIUS LDAP records. Also configured network settings, email clients, and browser settings on Windows XP, 2000 and Mac OSX, and.

Ee, Cisco

Activities and Societies: Cisco LabTook basic classes to transfer to a 4 year school for a bachelors in Electrical Engineering. Also took.

Yes, Computer Science

Activities and Societies: Advanced Placement program for computer science

Electrical And Electronics Engineering