Michael Burton Email & Phone Number

Fort Lauderdale, Florida, United States

Technical lead for Salesforce projects.

Savannah, MO

Kanasas City, MO

With assistance from an intern and a new hire without experience, started and completed a conversion to Salesforce for Omega-RMS, a collection company.Successful launch for the new system was done during quarantine while everyone worked remotely, including mystelfInterpreted a SQL database that I had no familiarity with and migrated over 10 million records.

Kansas City, MO

Initially hired as an Account Manager for over 200 clients, however I quickly created a Project Manager role where I initiated the implementation of Salesforce for the sales department. 3 months later, the company designated me to lead the project to implement Salesforce for all internal processes and as the system of record. This involved an integration.

Maintained 150+ clients through direct contact with owners and presidentsResponsible for the maintenance and resolution of client issuesProvided finance options and customized finance programsLaunched new clients, providing training and ensuring clients met compliance requirementsProject manager in various capacities including but not limited to.

Promoted from Agent/Vendor support to Agent/Vendor Team Lead within 3 months of hireSpan of control- 8 support representatives Administrator for Salesforce- Responsible for reporting and client dashboardsCreated scorecards and overall agent performance summaryImplemented a training checklist for new hiresRecommended changes to workstation and agent portal.

Responsible for dialer scheduleOutbound calling on loans older than 2 yearsReceived managerial training in company structure and clients for planned promotion

St Joseph, Missouri, United States

Span of control- 20+ collection desks, 2 team leads and 1 full time skip specialistCultivated client relations through portfolio awareness programs and timely reportingIdentified profit opportunities with major clients and designed letter campaigns that increased cash flowSolidified departmental structure by basing changes on servicing commitments.

Span of control: 50+ agents in two facilities for a 3rd party collection agencyPredictive and progressive dialer management for 100+ agentsStrategically targeted account contact through dialing campaignsInstituted Peer Training program, developing future leadersResponsible for managing department productivityEvaluated staff on a production based.

Span- 5 independent contractors Refurbished Nextel phones for several clientsNegotiated pricing for refurbishing major Nextel phone modelsManaged inventory controlUtilitized expertise of industry specialists to stay on cutting edge of reprogramming and inventory availabilityQuality control maintenance ensured 0 rejected shipped product during business.

Started in production and quickly became quickest producer of quality productThrough efforts, promoted to Quality Control for 10 production specialistsEnsured quality, timely fulfillment of orders ranging from 1 phone to 10,000Trainer for all departments of production floor: triage, production and quality controlAssisted in the design and building of new.