Michael Bustillos Email & Phone Number

Rancho Santa Margarita, Ca, Us

Rancho Santa Margarita, Ca, Us

Irvine, California

• Regional Practice Lead for User Experience Design• Manage Team of UX Consultants• Lead Research, UX Strategy, Ideation and Design for Top Clients• Discovery through Delivery • Web, Mobile, Voice and Enterprise Software Solutions

Irvine, California

• Project Estimation, Research, UX Strategy and Planning• Ideation and Design Thinking• Lead UX for Top Clients for Web and Mobile• Designed Consumer and Enterprise Software Solutions

Irvine, California

• Personas and Journey Maps• Information Architecture and Wireframes• Visual Design and Prototypes• Interaction Design

Orange County, California Area

User experience research and analysis, strategy and planning, design and prototyping for local and national clients in technology, healthcare, retail and technology services.

Irvine, California

• Lead UX and visual design for Acer Pan-America business (including Acer.com, Gateway.com and eMachines.com)• Support global teams by providing UX guidance and deliverables• Track customer feedback and recommend UX improvements to executives

Irvine, California

• Managed Pan America web operations team supporting all online marketing and customer service programs for global Acer brands including Acer, Gateway, and eMachines• Planning and strategy for producing and localizing web applications and content for 20+ countries in various languages including consumer and business sites• Prioritized and scheduled projects and requests• Streamlined project request process to improve productivity of team• Provided creative and UX direction to team for new projects

Vancouver, Canada

During the XXI Olympic Winter Games, I was asked to go to Vancouver to assist from a Web/Social/Marketing perspective. • Assisted in setting up Acer in Sport Facebook page• Interacted directly with the public displaying demos of Acer products• Ensured interactive games, surveys and animations were running at Acer Product Pavilion and other Acer Sponsored Events

Irvine, California

• User experience design and strategy for Acer, Gateway and eMachines brands (eCommerce, content management, CRM, SEO, marketing, business portal, support, email marketing, mobile, social)• Provide user experience direction to local and global web teams• Establish best practices and communicate customer feedback• Define and maintain online user experience and design standards• Create personas, wireframes, key path scenarios, use cases, architecture and prototypes• Ensure site-wide consistency per brand on a global level• Oversee usability testing• Track voice-of-customer data • Recommend UX improvements to executives• Support other departments by providing heuristic evaluations and recommendations to improve customer experience across the company (touch portal application and IVR system)

Irvine, California

• Responsible for the user experience of Gateway ecommerce and online support site• Increased average order size by 20% by redesigning the cart• Performed usability testing, created wireframes, use-case scenarios, personas• Produced detailed functional specification documents• Worked with producers, designers, writers and developers from planning through testing

Los Angeles

Low.com, an online home mortgage and refinance lead generation site, is one of Oversee.net's top three revenue generating products. I was asked to help optimize this product to increase revenue and manage the product roadmap.• Managed and prioritized feature requests for designers, writers, and developers• Improved conversion of landing pages using Teguchi multivariate testing• Improved conversion by introducing online chat feature• Documented business and functional requirements• Responsible for user experience strategy and design• Developed wireframes, flows and UI designs

Los Angeles

Revenue.net was a startup online advertising product at Oversee.net. I was tasked with developing an online portal that would make it simple for web publishers to create an account, get ad code and start earning money by running advertisements on their web sites. This product was one of the top three revenue generating products for the company.• User experience and design for Revenue.net publisher portal and public site• Developed wireframes, use case scenarios, personas, flows and UI designs• Performed user research and subject matter expert interviews• Developed context scenarios, key-path flows and interaction design

Orange County, California Area

• Responsible for the user experience for Ingram Micro public and Reseller website• Designed wirefames, navigation, page flows and other interaction design documentation• HTML, CSS and JavaScript for Web and Email development• Worked with Sr. Management to update website functionality and add new web content• Designed and produced websites for HP, Symantec, Toshiba, Sony and other partners• Designed information architecture, UI templates and content strategy for registration sites• Prototyped and developed interactive user interfaces

Orange County, California Area

• Responsible for visual design of interactive CD-ROMs• Created 3D animations and illustrations• Designed the user interface and navigation schemes for interactive CD-ROMs

Orange County, California Area

• Worked with top executives to design interactive media for key global events• Responsible for creative quality of presentations for Ingram Micro events• Created 3D logo animations and videos loops for executive events

Fullerton, California

Developed user interface and database that allowed receiving department to more easily log, schedule and track all incoming shipments. My software design and process was copied to all global warehouses saving the company thousands of hours and allowed them to more accurately manage inbound inventory.

Bachelor Of Fine Arts, Graphic Design

Activities and Societies: Advisory Board Member for California State University User Experience Program, Golden Key Honor Society.

Certificate, Computer Animation And Multimedia

Human Factors And Usability

Associate In Arts, Advertising And Graphic Design