Michael Butrym Email & Phone Number

Holmdel, New Jersey, United States

Holmdel, Nj

Senior Information Technology Professional responsible for management of an international team of Quality Analysts and Engineers; focus on ensuring Quality across the Agile software development lifecycle, building team efficiency for resolving defects and building automation, and improving the customer experience across the full suite of service industry products offered by WorkWave.

Murray Hill, Nj / Florham Park / Mumbai

Accenture's life and annuity software delivers modern solutions that helps insurance carriers support today's needs and build for tomorrow's opportunities. As Head of Quality my responsibility was to ensure the utmost quality platform experience for Accenture's ALIP clients - from features, to integration, to performance.

-- Board Member, Customer Advisory Board - participating in conferences and meetings with other Industry Experts and the Zephyr Executive Team in order to understand the trends in Quality Assurance and help guide Zephyr's next generation Test Manager tool suite.-- Ghost Writer / Writer of White Papers - Research and write White Papers on trends and best practices in Software Quality Assurance. Edit and revise white papers written by others for Zephyr. Analyze and study trends and processes in Software Quality Assurance with the goal of publicizing the findings.

New Jersey / Boston / Maryland / China

STRATEGIC & TRANSFORMATIONAL LEADERSHIP-- Grew the Quality Assurance Organization and led the expansion of team leveraging onshore / offshore delivery model that reduced costs. -- Held critical role in defining, introducing, and championing the adoption of a Quality Methodology throughout the Software Development Lifecycle -- Discovery, Design, Development, Testing, and Production Transition-- Reduced issues within the production environment by over 90% within one year and mitigated financial and reputational risks.-- Led high-profile data cleansing initiative to resolve data quality issues across portfolio of 100 databases and systems. QUALITY & PROCESS IMPROVEMENT-- Instituted standardized processes and templates across integration, regression, system, and user acceptance testing that improved time-to-market.-- Contributed in establishing a Defect Management Framework that enabled the successful delivery of critical solution for company’s largest contract. -- Drove a culture of quality, continuous improvement, automation, and performance measurement that decrease costs and increased throughput.-- Spearheaded the build out of the Production Automation Framework to continuously validate quality of data.

Greater New York City Area

Established and lead high-performing globally dispersed quality team in eliminating significant downtime of SaaS platform leveraged by 5,000 customers. Recruited into new role to communicate the value of quality assurance to development team, build the QA organization, and implement QA processes and tools to ensure the timely and quality rollout of major and minor releases of the Email Marketing platform capable of processing over 100 billion emails annually. STRATEGIC & TRANSFORMATIONAL LEADERSHIP-- Established the Division’s first QA Department in the United States comprised of QA Engineers, Performance and Load Engineers, and an Automation Engineer.-- Built the offshore Software Testing Team to support new Development Center in Malaysia.-- Instituted the strategic direction and tactical performance goals for the QA Organization.QUALITY & PROCESS IMPROVEMENT-- Designed and implemented QA processes to align with an Agile / SCRUM delivery model.-- Championed and collaborated with development team to create and implement the Production Rollout Process.

Tinton Falls, Nj

Responsible for the overall quality of SaaS production messaging system processing 1 million faxes, 5 million emails, and tens of thousands of voice calls daily for clients within the insurance and legal fields. Charged with expanding the onshore QA organization, building the offshore team, and instituting repeatable processes and automation to increase productivity, improve defect tracking, and enhance bug detection. Managed global team of 27 and a QA testing Lab.STRATEGIC & TRANSFORMATIONAL LEADERSHIP-- Built, trained, mentored, and led globally dispersed team in the full life cycle testing and validation of complex platform comprised of web-based user interfaces, back-end applications, and inter-process communication framework.-- Migrated QA organization to an Iterative Testing Model that improved the efficiency and accuracy of testing process, and reduced time-to-market.QUALITY & PROCESS IMPROVEMENT-- Drove the automation of UI and API testing leveraging HP/Mercury Quality Center that increased testing coverage.-- Led offshore team in conducting end-to-end regression testing of the entire platform that prevented production issues.-- Assumed role as Lead Tester for planning, coordinating, ensuring the resolution of Priority Zero highly sensitive issues impacting high-profile customers.

6 month contract

Ms, Computer Science - Networking And Telecommunications

Studied computer networking and transport protocols in the days of internet infancy.

Bachelor’S Degree, English Literature