Provide the Business Analytics for Workwave and all the different segments of companies within them.

Covered and write on various sporting events for NFL, Boxing, and WWE. Such events include the Superbowl, NFL Draft, and numerous boxing events.

Covered and wrote on various sporting events for NFL, Boxing, and NBA. Such events include the Superbowl, the NBA All Star Game, and numerous boxing events. Also appeared on numerous radio shows and podcasts including on ESPN Hawaii.Worked at various sites including:National Gridiron NetworkPro Player InsidersTha Boxing VoiceThe Inscriber MagWBLZ Media

-Participated with the Integration of multiple reporting systems with over 2 million lines over 10 Lines of Business into MicroStrategy. -Created a financial retention value tool to measure the effectiveness of saves per offer given.-Helped with the automation of weekly reports that led to the consolidation of eight positions for a savings of approximately 500k.-Designed a measurement dashboard to view the effectiveness of emails sent to customers. -Helped with the Data Warehouse transition of Teradata to Snowflake by validating the data integrity.-Created Weekly and Monthly company-wide Dashboards for Care Operations, FP&I, and Technical Support to measure the efficiency of the organization.

-Co-lead for a Technical Support transformation project, which involved rewriting the Project Requirements and quality checked the process in which data was captured and shown for the entire Care Agent Organization. -Helped with the transformation of the reporting team to an analytics team by leading by example with more detailed observations and multiple views within all my reports and analysis.

-Designed reports used to understand the correlation between impairments and churn.-Core member of the Quality of Service/Technical Support Churn team, which reduced audio & call completion related churn by 19% over a year span in 2012.-Created an executive summary level report for Technical Support metrics used company-wide.

-Worked to troubleshoot customer issues with Vonage service, which included tickets and phone calls for billing, LNP, as well as installation.-Spoke to customers who needed extra assistance and answered peer’s questions as the team lead.-Worked as Acting Supervisor on overnight shift.