Michael Cagayat Email & Phone Number

Toronto, Ontario, Canada

• A key member of the Operations team, with the important mandate of leading, improving, and scaling a high performing Securities Operations function:
• Responsible for daily execution of all operational-critical activities related to Securities Operations
• Works as a player-coach to lead a team of Securities Operations specialists
• Works cross-functionally with other teams to ensure stakeholders are kept apprised of changes to securities and appropriate actions are taken
• Ensures there are strong feedback loops and communication channels across teams to immediately identify and fix discrepancies, understand root causes and continuously improves the company’s operations processes and.
• Build and constantly improve metrics and risk controls to monitor the health and accuracy of the company’s Securities Operations processes

Toronto, Ontario, Canada

Toronto, Canada

• Responsible for the operations process of 300+ Corporate Action events per year in the financial services industry and ensuring quality to clients.
• Manage, coach, and mentor a team of 20 employees to guarantee successful team performance while ensuring individual and program goals are achieved.
• Identify the status of Corporate Action events, propose recommendations for better efficiency and promote new process improvements so that revenue growth and lead generation can flourish.
• Ensure compliance with ever-changing industry rules and regulations by continual coordination with client services, legal, audit and compliance teams.
• Lead tax team to ensure tax withholdings, remittances, and forms are accurately and timely completed based on client instructions within the CRA and IRS deadlines.
• Increased processing efficiency and accuracy by 25% during the year of 2019 via implementation of macros and other automation processes.

Toronto, Ontario Canada

• Managed Corporate Action events as client-facing lead for high-profile clients in Ontario.
• Earned appointment of depositary and paying agent for large value Corporate Action transactions ranging from $500 million to $9 billion via successful network building.
• Received 98% satisfaction rating from clients after completed transactions in 2018.
• Collaborated with operations team to quickly resolve client complaints with appropriate action.
• Effectively managed approximately 150+ incoming client calls and e-mails daily.

Toronto, Ontario Canada

• Managed Corporate Action events as operations lead for clients in Canada.
• Reviewed, screened, and processed Corporate Action events such as plans of arrangement, offers, Dutch auctions, rights offers, warrant exercises, conversions and redemptions.
• Tracked, audited, and reported Corporate Action tenders for expiries and other time schedules.
• Performed proration calculations on complex Corporate Action events.
• Ensured compliance with department and corporate policies and procedures.

Toronto, Ontario Canada

Processed and audited share exchange transactions worth up to $300 millionProcessed and audited wire transactions worth up to $1 billionContacted brokers and shareholders to ensure share deposits are valid as per client instructions

Toronto, Ontario Canada

Worked as a data-entry administrator for the Ontario Savings Bonds and Alberta Savings Bonds campaignsPrepared biweekly payroll and overtime reports for 20 employeesPrepared weekly research reports for depositories (DTC and CDS) regarding corporate actions inquiries

Toronto, Ontario Canada

Processed equity trades, money market trades, currency movements, and foreign exchangesProduced daily reports to prevent significant fund overdrafts in clients’ accountsEnsured that all trades meet market deadlines for domestic and global