Michael Cagley Email & Phone Number

Texas, United States

Chicago, Illinois, US

• LMBC Sports is Your Front-Row Seat to All Things Sports – Where Fans Become Insiders.Step into the world of sports with LMBC Sports, home to the flagship brands IlliniGuys and Big Sports Radio. Whether you're a.
• As the Editor/Publisher of IlliniGuys.com & BigSportsRadio.com, I oversee the editorial direction and content strategy for both platforms.
• Co-hosting the "IlliniGuys Sports Spectacular" (IGSS), a weekly, 2-hour sports talk radio program focused on Illini athletics. Since its debut in August 2021, IGSS has expanded to over 30 signals across Illinois.
• Co-hosting "Big Sports Radio" (BSR), a weekly, 2-hour program centered on college sports and major sporting events. Launched in August 2022, BSR is broadcast on approximately 20 signals across multiple states.
• I also host the "I on the Illini" podcast, providing in-depth coverage and expert analysis on Illini sports.Beyond hosting, I played a pivotal role in selling the IGSS & BSR shows to radio stations, securing.

Frisco, Texas, US

• Designed and led the Customer Service and Sales Support Department, streamlining order processing and ensuring seamless service delivery for a major commercial sales team.
• Built and scaled a customer service team from the ground up, significantly improving order processing efficiency.
• Launched a customer feedback program, enhancing organizational responsiveness and driving higher customer satisfaction.
• Analyzed and presented key performance indicators (KPIs) to Senior Leadership, leading to strategic action plans that improved service efficiency.
• Developed the Sales Support Team, focusing on identifying new customer opportunities and driving growth and retention.

Richardson, TX, US

• Directed the Customer Advocacy Department, overseeing a large team to support the National Accounts Sales Team.
• Focused on optimizing order processing for large commercial accounts, improving overall efficiency and customer satisfaction.
• Restructured the department to enhance support for sales, leading to significant productivity improvements.
• Implemented a new CRM and email system, resulting in faster customer response times and reduced system dependencies.
• Oversaw the adoption of a new quoting and pricing tool, streamlining quote times and order customization processes.

Bloomington, Illinois, US

• Led change readiness initiatives for sales and marketing technology releases, enhancing sales opportunities for State Farm Agents and their teams.
• Implemented Salesforce – Agency Suite of Tools, improving real-time KPI tracking and overall efficiency.
• Managed cross-functional teams to ensure compliance and improved customer experience across multiple departments.
• Directed a Customer Care Center team, focusing on continuous improvement and enhanced customer experience.
• Developed and implemented workforce management strategies, significantly improving service levels.

Bloomington, Illinois, US

• Led change readiness initiatives for sales and marketing technology releases, enhancing sales opportunities for State Farm Agents and their teams.
• Implemented Salesforce – Agency Suite of Tools, improving real-time KPI tracking and overall efficiency.
• Managed cross-functional teams to ensure compliance and improved customer experience across multiple departments.
• Directed a Customer Care Center team, focusing on continuous improvement and enhanced customer experience.
• Developed and implemented workforce management strategies, significantly improving service levels.

Bloomington, Illinois, US

• Directed a team of 34 across the Customer Care Center; provided an enhanced customer experience with a focus on continuous improvement.
• Developed and implemented workforce management for first-line leaders and representatives to meet and exceed call demand forecasts, leading to an improvement in service levels.
• Coordinated a cross-functional management team for an employee engagement event attended by over 400 employees, marking the most

Bloomington, Illinois, US

• Achieved sales goals and developed successful business plans across multiple sectors, driving performance and growth.
• Revitalized underperforming teams, leading them to top performance rankings and exceeding company benchmarks.
• Spearheaded talent development programs, promoting numerous team members to higher roles within the organization.

Dublin, Coolock, IE

• Led sales management and training for a multi-state field team, overseeing and guiding team performance.
• Successfully revitalized team performance, achieving top regional rankings through personnel evaluation and strategic recruitment.
• Developed and implemented national behavioral interview guides, enhancing the quality of hires and reducing turnover.
• Collaborated with senior leadership on the Area Manager Advisory Board to refine sales engagement strategies and improve policies and procedures.

Basel, Baselstadt, CH

• Led business development efforts, driving profit maximization through strategic relationship building and effective coordination with field sales teams and senior management.
• Trained representatives on managing a $20 million annual sales book of business, enhancing their ability to drive revenue growth.
• Rescued a stalled $2 million contract with a national group purchasing organization, securing an agreement within 2 months by overcoming long-standing obstacles and rebuilding client trust.

Basel, Baselstadt, CH

• Directed business and sales strategy for a significant revenue portfolio, managing and leading a high-performing team.
• Rebuilt an underperforming sales team, surpassing company benchmarks and maintaining top performance over multiple years.
• Accelerated talent development, leading to multiple promotions within the team, including advancement to management roles.
• Successfully secured new business opportunities, including contracts with major clients, through strategic planning and relationship-building efforts.

Basel, Baselstadt, CH

• Developed and delivered nationwide sales training, boosting annual sales revenue.Key Results:
• Played a pivotal role in a major reorganization, helping design a merged organization and incentive programs that achieved profit goals for the first time in years.
• Standardized hiring practices to reduce turnover, leading to higher quality hires and significant improvements in retention rates.
• Created targeted training for first-year managers, resulting in improved performance appraisals.
• Revamped sales training for new representatives, leading to immediate and sustained improvements in performance.

Basel, Baselstadt, CH