Michael Caprera Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

- Implementation specialist at Pushpay, a leading provider of digital giving and engagement solutions for churches and nonprofits.- Responsible for leading implementation projects for new customers, configuring their software, training their staff, and ensuring a smooth transition to Pushpay's donor management and app platforms.- Collaborated with sales, support, and product teams to deliver high-quality service and customer satisfaction resulting in the highest customer satisfaction ratings in the department of 4 teams.- Managed multiple projects simultaneously, prioritizing deadlines and communicating effectively with stakeholders ranging from small to enterprise organizations. - Demonstrated strong technical skills, problem-solving abilities, and attention to detail

- Audio and video production for the weekly Be Unbound Podcast- Drone Pilot for video projects.- Photographer for events- Contributor to the development of the company YouTube channel

Audio and video production for the weekly Be Unbound Podcast

Conducting post-sales implementations of CRM and workflow management software for the property management and real estate industry.Educating and training new and existing clients on the software and best practices for their industry.Building out sales pipelines and process workflows within LeadSimple's software according to client specifications.Creating and maintaining excellent client relationships.Working in a fast-paced, fully remote, startup environment.

Worcester, Massachusetts, United States

Alleviating high demand projects by supporting your IT department with temporary technical services.As an independent technical consultant, I work closely with your IT department to reduce their workload and streamline system upgrades and deployments. Services:Computer deployments.Software Upgrades.Auxiliary Help Desk support.Support for Infrastructure Upgrades.Highly adaptable to your company’s environment and technical needs.Supporting Windows 7, 8, 10, Server 2008, 2012, 2016, 2019, MacOS, iOS, Android.If your IT department is overwhelmed and needs temporary help, contract me.

Southbridge, Massachusetts, United States

Planning and coordinating and leading the music team each Sunday.Configuring, deploying, and administrating Planning Center as a new ChMS for the church and conducting training to church staff and volunteers.Coordinating volunteers for music team and special music. Growing and developing the music team

Worcester, Massachusetts

Technical Consultant • Machado Consulting • Worcester, MA • March 2019 – November 2019Providing Tier 1 help desk support for a wide range of clients and industries. Remote and on-site support in a fast-paced environment. Help Desk Support• Supporting the following OS’s Windows 7, 8, 10, Server 2008, 2012, 2016, 2019, MacOS, iOS, Android.• Troubleshooting printers, scanners, LED signs, switches, routers, POS Systems, VOIP phone systems (Switchvox, 8x8, Digium).• Building, configuring, and installing new computers for clients, in-house and at the client’s site.• Supporting the following applications and services: Office 365, Adobe Acrobat, Adobe Creative Cloud, Sage, Quickbooks, Symantec, Dropbox, CAD software, Medical software, Database software.• Highly experienced with ConnectWise ticketing system: ConnectWise Manage, Control, and Automate. • Managing uses and computers in: Azure AD, Active Directory, Group Policy, and Intune.• Creating documentation and processes for technical solutions to common problems.Marketing/Web Development• Consulting on website development team for creating a new company website.• Conducting market research on the Managed Service industry for developing a marketing and web presence strategy.• Project manager for updating images for marketing material and new website.• Coordinating and managing 2 company-wide photoshoots.

Southbridge, Ma

Wearing multiple hats as a go-to IT, accounting, human resources, and marketing assistant operator of a small, 2 location grocery business and a sister carwash business. Acting as a pseudo-solutions manager across several areas of the business: Information Technology and Special Projects (IT): • Managing company servers (MS Server 2008) and workstations (mixed of Windows 7 and 10). • Managing all software licensing including Veritas Backup Exec, Symantec Endpoint Protection, and SAGE 50 c. • Managing active directory, group policies, and office networking. • Workstation purchasing, instillation, and upgrades.• POS (point of sale) system access management.• Database management, including heavy, deep use of MS Access and MS Excel. Marketing, Advertising: • Managing and supporting the implementation and weekly maintenance of Big Bunny's app-based rewards program. Customer support, marketing, and technical support. • Project manager for company website redesign; partnering with creative vendor (Square Space-based), managed/provided photography, and created a promotional video. • Proofing and approving vendor-provided advertisements. Operations, Pricing, Supply Chain, Security: • Technical Advisor to self-checkout POS system instillation (NCR), partnering with install vendor and company owners. • Managing separate database for calculating and forecasting pricing/supply/vendor selection/purchasing. • Assists Scanning Coordinator (POS Leader) with SKU management, POS (point of sale) system (DUMAC). • Involved in various roles in preparing and promoting the store's weekly ad as well as other assorted administrative tasks/projects. • Assists with CCTV security camera system. Manage workstation access to security software. Payroll, Human Resources, and Accounting: • Managing payroll, accounts receivable, and accounts payable.

Willington, Ct

Responsible for scanning, loading, and unloading packages into or out of trailers. Performing quality assurance and resealing damaged packages. Sorting and processing large, heavy, or hazardous packages in a fast-paced work environment.

Taipei, Taiwan

- Actor for 2 daily educational television programs.- Assisted in client-side system upgrades and documented software licenses for company workstations. - Composed and produced original music, jingles and a sample library using Logic Pro X and Avid Pro Tools.- Transcribed handwritten scores into digital scores using Sibelius.- Performed piano weekly in a live band.- Cultural immersion in a multi-lingual environment including volunteering in Taiwanese Boy Scout Troop.

Southbridge, Ma

Responsible for advertising, client relations, troubleshooting and repairing equipment, managing other independent contractors, and performing lawn care services for up to 18 commercial and residential clients.Worked for Caprera Total Lawn Care since 2005 as lawn care associate until assuming ownership.

Bachelor’S Degree, Information Technology

Bachelor'S Degree, Information Technology