A Senior Software Support Engineer, I’ve worked as a software engineer in a support capacity for my over five year tenure at a software company called Salsify, based in Boston. I provide top tier support and troubleshooting for the users of this platform, helping them complete their goals to meet regular deadlines that they have to work with, and rely on the support engineers to help them out. Drafting guides for fellow agents to keep a robust troubleshooting guide of issues to make troubleshooting them in the future even easier.
Listed skills include Event Planning, Leadership, Customer Service, Powerpoint, and 22 others.