Michael Cardarelli Email & Phone Number

Buffalo, New York, United States

Buffalo, New York, United States

Buffalo, New York, United States

Buffalo, New York

Buffalo/Niagara, New York Area

Buffalo, New York

Tampa, Florida

Performed hotel brand standard audit inspections for multiple hotel client brands including but not limited to Red Roof Inn, Motel 6, Hard Rock Hotel and Rocksinos, and JW Marriott hotels.

Celebration, Florida

Member of Hurricane Rideout Team

Orlando, Florida

Orlando, Florida Area

Residence Inn By Marriott - Buffalo Galleria Mall

- Oversees daily guest service operations of a 113-suite extended stay property.- Effectively trains, follows up, and coaches all front desk agents, night auditors, along with the food and beverage department.- Interacts with guests within the hotel, being the first impression at check in to the last impression at check out.- Communicates all important sales news, front office operations announcements, and scheduling needs with front office staff.

Fye Mckinley Mall | Boulevard Mall

- Maintained a high performance record in terms of achieving goals, sales, and customer satisfaction.- Verified nightly deposits with the on-duty Director of Sales.- Solved customer concerns within jurisdiction and company policy in regards to merchandise returns, special orders, and promotional offers.- Followed the sales acronym “WINS” (Welcome, Interact, Note, Sell) to ensure every customer is getting the most out of their shopping experience and their associates.

Hsbc Hamburg Village Branch

- Provided financial customer service by performing withdrawals, deposits, balance transfers, payment processing, and check-cashing.- Verified customer’s identities using multiple methods such as signature display matching, driver’s license verification, and the Know Your Customer (KYC) Program.- Held responsibility of the organization and recording of vault cash totals, and till cash totals.- Adhered to both federal and company guidelines in compliance to till limits, check-cashing limits, and CTR transactions.- Sold retail banking products such as deposit accounts, certificate of deposits, credit cards, and select credit accounts.

Hyatt Regency Buffalo Hotel And Conference Center

- Utilized Hyatt’s DOS-based computer system to perform front desk operations such as check-in, check-out, room changes, and payment processing.- Assisted guests with region-related questions such as local attractions, accessible transportation, fine dining, and hotel amenities.- Brought customer concerns in terms of hotel quality to the attention of the Front Desk Manager or the Rooms Director for reconciliation.

Bachelor Of Science (B.S.), Geophysics And Seismology

Advertising And Marketing

Advanced Regents Diploma, General Studies

Activities and Societies: Active Member of Spanish and Intercultural Club (President)Graduated 1/2 Year Early for Early Completion.