Michael Cassar Email & Phone Number

United States, Seattle

Primary technical account advocate delivering enterprise class representation into under-penetrated accounts with identified high addressable market opportunity. Orchestrated 5 specialty resource teams, support, professional services, partners and strategically aligned business units to accomplish account plan objectives. Accounts of notable mention were Amazon, IDEMIA, Getty Images, Tableau & Valve.• Leveraged skills of strong analytical thinking to create comprehensive artifacts translating complex workflow challenges into technical solution proposals.• Led cross functional internal resources and customer stakeholders to successful outcome across complex workflow and root cause analysis. My methodical approach, clear communication and a patient demeanor earns me strong trust in the process.• Drove maintenance and support discussions to showcase operational and economic benefit of refresh and consolidation activity. Leveraged Dell Financial Services for creative payment terms and managed partner deployment services.• Built champion and influencer customer relationships enabling Dell to compete and win in opportunities previously held by other incumbent vendors. • Created and socialized standardization vision for customer across disparate subsidiaries. Work-shopped creative and adaptable approaches to performance, protection and data life-cycle challenges.• Managed “Hybrid SE” responsibilities (Sales\Pre-Sales) in absence of sales representative. Brought new account representatives into contextual alignment quickly creating effective relationship dynamics and real momentum.• Worked to future-proof customer skill-sets and differentiate Dell Technologies through DevOps and automation collaborative engagements.

Seattle, Washington, United States

Servicing Costco & Puget Sound Energy, promoted relevant product feature\function options for existing customer technology touch-points, cultivated additional portfolio activity leveraging strong existing relationships. • Provided detailed monthly maintenance, utilization and technology updates highlighting optimization opportunities and compelling events on behalf of customer. Content was foundational to remediation and sales activity. • Triaged storage deployment automation activities for 700+ proposed locations greatly reducing services requirement overhead.• Stabilized automation workflow through ViPR controller simplifying operational complexity by removing element touch-points.

Melbourne, Victoria, Australia

Design and Implementation of BaaS cloud offering for telecommunications provider (Telstra).• Standardized design and deployment workflow for customer and vendor optimizing completion predictability and testing reliability adhering to strict change control methodologies.• Mentored internal resources and educated customer resources to ensure consistent delivery outcomes in landscape of changing resources.

Melbourne, Victoria, Australia

Responsible for full post sales project life-cycle activity across telecommunications, government, defense, finance and education verticals.• Planned, designed, implemented and migrated full stack infrastructure (storage, switching and compute) for enterprise class and mid-range customers inclusive of customer meeting and project management activity. Maintained a high billable utilization with consistently quality outcomes upholding quality margin profiles.

Melbourne, Victoria, Australia

Managed business-as-usual operational and project activity for storage, network and compute ensuring best practice configuration and utilization. Liaised as a support representative during critical incident resolution activity.