Mike Cassidy
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Mike Cassidy Email & Phone Number

Global Client Director at ServiceNow
Location: Greater Philadelphia, United States 16 work roles 2 schools
1 work email found @sprinklr.com 2 phones found area 610 and 800 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email m****@sprinklr.com
Direct phone (610) ***-****
LinkedIn Profile matched
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Current company
Role
Global Client Director
Location
Greater Philadelphia, United States

Who is Mike Cassidy? Overview

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Quick answer

Mike Cassidy is listed as Global Client Director at ServiceNow, based in Greater Philadelphia, United States. AeroLeads shows a work email signal at sprinklr.com, phone signal with area code 610, 800, and a matched LinkedIn profile for Mike Cassidy.

Mike Cassidy previously worked as Director of Sales- Mid-Atlantic Enterprise & Strategic at Sprinklr and Director of Sales- Eastern US Large Enterprise at Sprinklr. Mike Cassidy holds Bachelor'S Degree, Information Sciences And Technology & Business Administration from Penn State University.

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Email format at ServiceNow

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{first}.{last}@sprinklr.com
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Profile bio

About Mike Cassidy

For over 20 years, I have had the privilege to work with highly talented people at innovative software and technology companies. My experiences have afforded me the opportunity to work with clients across multiple industries, to optimize and digitally transform their businesses. Specific industry expertise in life sciences, healthcare, retail, cpg, b2b. Experience in leading organizations, building/advising businesses, and coaching people to reach their full potential both professionally and personally. Expertise in leading multi stakeholder transformational Sales Strategy, Market Development, GTM Strategy, Global Account Management, Partnerships, and Alliances. On a personal note, I am a former college hockey player and referee, father of 3 amazing kids, devoted husband, philly sports fan (go birds), and youth sports coach. I love spending as much free time as possible with my family and friends.Team Leadership | Account Leadership | Global Account Development | Deal Execution | Demand Generation | P&L Management |Partner/Alliance Management | Coaching/Mentoring | Trusted Advisor | Trust & Ethics | Thought Leadership | Startups | Sales Management | Customer Experience | Marketing Strategy | Startup Advisor | CCaaS“Success isn't always about greatness. It's about consistency. Consistent hard work leads to success. Greatness will come.”“Ultimately, leadership is not about glorious crowning acts. It's about keeping your team focused on a goal and motivated to do their best to achieve it, especially when the stakes are high and the consequences really matter. It is about laying the groundwork for others' success, and then standing back and letting them shine.”

Listed skills include Enterprise Software, Crm, Cloud Computing, Saas, and 46 others.

Current workplace

Mike Cassidy's current company

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ServiceNow
Servicenow
Global Client Director
Philadelphia, PA, US
Website
AeroLeads page
16 roles · 23 years

Mike Cassidy work experience

A career timeline built from the work history available for this profile.

Global Client Director

Philadelphia, Pa, Us

Director Of Sales- Mid-Atlantic Enterprise & Strategic

Current

New York, Ny, Us

Leading the Mid-Atlantic District, which encompasses Large Enterprises (Install and Net New Companies $1B+) and Global Strategic accounts ($1M ARR Install+) from Virginia to New Jersey.Industries primarily consist of Life Sciences, payers, providers, CPG, retail, B2B, e-commerce, and financial services. Manage the $25M+ Mid-Atlantic region with a growth sales target as the primary goal, as well as retaining install accounts at 92% and above. Industry Focus on Life Sciences, Healthcare, Fin Services, Pro Serve, CPG, Retail, Hospitality, and B2B. At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with close to 4000 employees around the world, Sprinklr works with more than 1,900 of the world’s most valuable enterprises — global brands like Microsoft, Marriott, Nike, Deloitte, McDonald's, JPMC, Google, Amazon, P&G, Samsung and more than 50% of the Fortune 100.

Feb 2024 - Present

Director Of Sales- Eastern Us Large Enterprise

New York, Ny, Us

Leading the Large Enterprise sales org for the Mid-Atlantic to NYC/CT teams for existing and new customers. Responsible for $45M Install Base Renewal Target + Net New Growth Targets at 30-40% YOY

Jul 2022 - Jan 2024

Limited Partner Stage 2 Capital Catalyst

Current

Virtual, Us

Investor and volunteer advisor to help build, guide and enable GTM strategies for early stage companies. The Stage 2 Capital Catalyst supports early-stage companies in scaling their business, providing capital and hands-on coaching from an unrivaled community of elite go-to-market professionals.

Nov 2024 - Present

Strategic Advisor

Current

Executive advisor to CEODropStreet is a disruptive SMS commerce platform transforming the customer purchasing experience in a BIG way.As a text commerce platform, for your customers, it's really easy - order anything with one simple text message. For your brand, create a new revenue stream, and sell out of inventory in minutes!Let us help you reach your customers through an untapped revenue channel, their phones. No, we're not talking boring marketing text messages, where someone has to click a link to a site. We are talking literally ordering with 1 text reply. Easier to order anything with DropStreet deployed than ordering on Amazon.https://www.dropstreet.co

May 2024 - Present

Executive Advisory Board

West Chester, Pennsylvania, Us

LifeBrand offers both B2C and B2B solutions to help build and protect personal and corporate brands using advanced AI-powered technology to perform social media health checks with the ability to quickly detect and delete potentially harmful posts. To learn more about LifeBrand’s services, solutions and job opportunities please visit www.lifebrand.life https://www.lifebrand.life/advisory-board/

Mar 2019 - May 2024

Global Director Of Sales- Strategic Accounts & Growth Markets

New York, Ny, Us

The AI Cloud for Contact Centers. The largest companies in the world are partnering with ASAPP to transform their customer experience with our API based AI Services and applications to multiply agent productivity, operationalize real-time intelligence, and delight every customer. ASAPP makes CX, Contact Center, Sales and Operations teams radically more productive. The platform uses machine learning across both voice and digital engagement channels to predict exactly what customer care and sales agents should say and do – and even dynamically automates micro-processes throughout the customer interaction. Renewed our largest global client with upsell which represented 11% of total company revenue.

Jun 2021 - Jul 2022

General Manager And Vp -Life Sciences Vertical

Pleasanton, California, Us

Recruited and Hired by the Global SVP of Industry Sales. Responsible for starting, building, and leading the Life Sciences Industry vertical for Medallia from the ground up while a publicly-traded company (NYSE: MDLA). Sold to Thoma Bravo for $6.4B. General Manager responsible for Vertical Go To Market Strategy, Revenue growth, retention and overall customer success. Built, scaled, coached and led a high-performing team of strategic sellers and a large cross-functional support team comprising of over 30 team members in a combination of 1st, 2nd and 3rd line reports. Cross-functional support teams included Solution Specialty Sales, Pre-Sales, Alliances, Customer Success, Professional Services, Business Development, and Industry/LOB Experts. M&A experience overseeing the industry vertical integration and GTM strategy of 7 acquisitions during tenure. Responsible for ongoing evaluation of industry-specific acquisitions and partnerships focused on consulting services, solution extensions, and ISV's including Adobe and SFDC. *Multiple sellers on the team achieved President's club.*Presidents Club Achievement as a leader. *#2 Industry Vertical Leader Nationally (out of 15)*Managed multiple levels of individuals ranging from Associate SDR, Senior SDR, Associate AE, Enterprise Account Director, and Global Strategic Account Directors.

Jan 2020 - Jun 2021

Global Account Director, Strategic Healthcare & Life Sciences

San Jose, Ca, Us

Manage & lead the strategic direction, executive relationships, revenue growth, revenue retention, multi-year roadmap, and all activity for a set of Adobe’s most strategic customers globally.Managed a large diverse cross-functional team of over 30+ team members, including Specialty Product Sales, Pre-Sales, Inside Sales, Customer Success, Consulting, Delivery, Customer Support, Digital Strategy, Value Engineering, Renewals, Business Development, Demand Generation. Adobe Experience Cloud offers award-winning best-in-class AI-driven solutions for Marketing Automation, Optimization, Content, Analytics, Advertising, Customer Data Platform (CDP), and e-commerce.*2019 Adobe Global Sales Achievement Award Recipient.*2019 #1 Account Director for Life Sciences

2019 - Jan 2020

Sr. Account Executive

Sap

Walldorf, Bw, De

Senior Account Executive leading SaaS customer initiatives in eCommerce (hybris), CDP, MarTech, Call Center, CPQ, Billing, Commissions Management, XM (qualtrics), & CRM for Life Sciences, Retail, CPG, Wholesale Distribution, Sports, Pro Serve, Hospitality, Travel/Transporation, and High Tech. Managed a team of software sales solutions specialists, pre-sales, customer success, inside sales, professional services, value engineering, industry principals, and other key functions to support our customer's transformation efforts. Interim Sales Management responsibilities leading teams of sellers for a few different periods throughout tenure to assist management through transition. -Multiple years finishing above quota. -Finished top 20% or better among national peer group in all years. -Multiple quarters and years as an award-winning seller -SAP Winner's Circle Participant.- Interim sales leader for 1 year

Jan 2013 - Jan 2019

Sr. Client Partner (Services Sales Account Executive)

Sap

Walldorf, Bw, De

Promoted as the youngest east region field seller to lead services sales for services engagements for SAP clients in Life Sciences, Wholesale Distribution, Retail/CPG, and Professional Services.Top client partner in the east region and 3rd nationally in peer group. *Achieved over 319% YOY growth in the territory from the previous year.

2011 - 2013 ~2 yrs

Sr. Sales Development Executive

Sap

Walldorf, Bw, De

Senior SDR role as I transitioned from consulting to start my career in sales. Business Development & Sales/Marketing responsibilities to sell SAP's Full Suite of solutions to Large Enterprise Companies. Supported net new and existing customer accounts. Mentored and trained both tenured and new hires. Acted as interim leader multiple weeks, in leaders absence. Top performing team member multiple weeks, months, and quarters.

2010 - Dec 2011

Sr. Strategy Consultant

Ibm

Armonk, New York, Ny, Us

Strategy Consultant to fortune 500 clients in Life Sciences, Wholesale Distribution, Retail & Manufacturing industries in order to achieve process standardization between order management, finance, sales, service supply chain, and core business operations. Both Management and individual contributor experience.*Rated top 10% globally among peers each year in annual reviews.

May 2008 - Mar 2010

Head Of Sales And Consulting Services

West Chester, Pennsylvania, Us

Worked full and part-time while in college. Led sales and consulting delivery engagements with both New & Existing client base for ErgoIT, a regional Microsoft & NextGen software implementation partner. Sold, marketed, and implemented industry-specific solutions for Healthcare, Life Sciences, Retail, Legal, and Restaurants. Reported to CEO and led Sales & Consulting teams.

2004 - 2008 ~4 yrs

Advisory Consulting Internship

New York, Ny, Us

KMPG IT Advisory Intern. Worked on Merck Pharmaceutical global SAP roll out on site at Merck's US Headquarters. Participated in co-consulting engagements with IBM Global Business Services & many off-shore partners in a large collaborated team.

2007 - 2007

Information Technology Internship

Gsk

Brentford, Middlesex, Gb

IT Internship Development Program working in the IT End User Support and Lab Support organization.

2006 - 2006
Team & coworkers

Colleagues at ServiceNow

Other employees you can reach at maecenata.eu. View company contacts →

2 education records

Mike Cassidy education

Bachelor'S Degree, Information Sciences And Technology & Business Administration

Penn State University

High School Diploma, General Studies

Springfield High School
FAQ

Frequently asked questions about Mike Cassidy

Quick answers generated from the profile data available on this page.

What company does Mike Cassidy work for?

Mike Cassidy works for ServiceNow.

What is Mike Cassidy's role at ServiceNow?

Mike Cassidy is listed as Global Client Director at ServiceNow.

What is Mike Cassidy's email address?

AeroLeads has found 1 work email signal at @sprinklr.com for Mike Cassidy at ServiceNow.

What is Mike Cassidy's phone number?

AeroLeads has found 2 phone signal(s) with area code 610, 800 for Mike Cassidy at ServiceNow.

Where is Mike Cassidy based?

Mike Cassidy is based in Greater Philadelphia, United States while working with ServiceNow.

What companies has Mike Cassidy worked for?

Mike Cassidy has worked for Servicenow, Sprinklr, Stage 2 Capital, Dropstreet, and Lifebrand.

Who are Mike Cassidy's colleagues at ServiceNow?

Mike Cassidy's colleagues at ServiceNow include Rudy Seber, Sylvain Guerry, Rida El Masri, Kasey Hairston, and Dave Brumber.

How can I contact Mike Cassidy?

You can use AeroLeads to view verified contact signals for Mike Cassidy at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Mike Cassidy attend?

Mike Cassidy holds Bachelor'S Degree, Information Sciences And Technology & Business Administration from Penn State University.

What skills is Mike Cassidy known for?

Mike Cassidy is listed with skills including Enterprise Software, Crm, Cloud Computing, Saas, Business Intelligence, Solution Selling, Business Development, and Sap.

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