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For over 20 years, I have had the privilege to work with highly talented people at innovative software and technology companies. My experiences have afforded me the opportunity to work with clients across multiple industries, to optimize and digitally transform their businesses. Specific industry expertise in life sciences, healthcare, retail, cpg, b2b. Experience in leading organizations, building/advising businesses, and coaching people to reach their full potential both professionally and personally. Expertise in leading multi stakeholder transformational Sales Strategy, Market Development, GTM Strategy, Global Account Management, Partnerships, and Alliances. On a personal note, I am a former college hockey player and referee, father of 3 amazing kids, devoted husband, philly sports fan (go birds), and youth sports coach. I love spending as much free time as possible with my family and friends.Team Leadership | Account Leadership | Global Account Development | Deal Execution | Demand Generation | P&L Management |Partner/Alliance Management | Coaching/Mentoring | Trusted Advisor | Trust & Ethics | Thought Leadership | Startups | Sales Management | Customer Experience | Marketing Strategy | Startup Advisor | CCaaS“Success isn't always about greatness. It's about consistency. Consistent hard work leads to success. Greatness will come.”“Ultimately, leadership is not about glorious crowning acts. It's about keeping your team focused on a goal and motivated to do their best to achieve it, especially when the stakes are high and the consequences really matter. It is about laying the groundwork for others' success, and then standing back and letting them shine.”
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Global Client DirectorServicenowPhiladelphia, Pa, Us
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Director Of Sales- Mid-Atlantic Enterprise & StrategicSprinklr Feb 2024 - PresentNew York, Ny, UsLeading the Mid-Atlantic District, which encompasses Large Enterprises (Install and Net New Companies $1B+) and Global Strategic accounts ($1M ARR Install+) from Virginia to New Jersey.Industries primarily consist of Life Sciences, payers, providers, CPG, retail, B2B, e-commerce, and financial services. Manage the $25M+ Mid-Atlantic region with a growth sales target as the primary goal, as well as retaining install accounts at 92% and above. Industry Focus on Life Sciences, Healthcare, Fin Services, Pro Serve, CPG, Retail, Hospitality, and B2B. At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with close to 4000 employees around the world, Sprinklr works with more than 1,900 of the world’s most valuable enterprises — global brands like Microsoft, Marriott, Nike, Deloitte, McDonald's, JPMC, Google, Amazon, P&G, Samsung and more than 50% of the Fortune 100. -
Director Of Sales- Eastern Us Large EnterpriseSprinklr Jul 2022 - Jan 2024New York, Ny, UsLeading the Large Enterprise sales org for the Mid-Atlantic to NYC/CT teams for existing and new customers. Responsible for $45M Install Base Renewal Target + Net New Growth Targets at 30-40% YOY
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Limited Partner Stage 2 Capital CatalystStage 2 Capital Nov 2024 - PresentVirtual, UsInvestor and volunteer advisor to help build, guide and enable GTM strategies for early stage companies. The Stage 2 Capital Catalyst supports early-stage companies in scaling their business, providing capital and hands-on coaching from an unrivaled community of elite go-to-market professionals. -
Strategic AdvisorDropstreet May 2024 - PresentExecutive advisor to CEODropStreet is a disruptive SMS commerce platform transforming the customer purchasing experience in a BIG way.As a text commerce platform, for your customers, it's really easy - order anything with one simple text message. For your brand, create a new revenue stream, and sell out of inventory in minutes!Let us help you reach your customers through an untapped revenue channel, their phones. No, we're not talking boring marketing text messages, where someone has to click a link to a site. We are talking literally ordering with 1 text reply. Easier to order anything with DropStreet deployed than ordering on Amazon.https://www.dropstreet.co -
Executive Advisory BoardLifebrand Mar 2019 - May 2024West Chester, Pennsylvania, UsLifeBrand offers both B2C and B2B solutions to help build and protect personal and corporate brands using advanced AI-powered technology to perform social media health checks with the ability to quickly detect and delete potentially harmful posts. To learn more about LifeBrand’s services, solutions and job opportunities please visit www.lifebrand.life https://www.lifebrand.life/advisory-board/ -
Global Director Of Sales- Strategic Accounts & Growth MarketsAsapp Jun 2021 - Jul 2022New York, Ny, UsThe AI Cloud for Contact Centers. The largest companies in the world are partnering with ASAPP to transform their customer experience with our API based AI Services and applications to multiply agent productivity, operationalize real-time intelligence, and delight every customer. ASAPP makes CX, Contact Center, Sales and Operations teams radically more productive. The platform uses machine learning across both voice and digital engagement channels to predict exactly what customer care and sales agents should say and do – and even dynamically automates micro-processes throughout the customer interaction. Renewed our largest global client with upsell which represented 11% of total company revenue. -
General Manager And Vp -Life Sciences VerticalMedallia Jan 2020 - Jun 2021Pleasanton, California, UsRecruited and Hired by the Global SVP of Industry Sales. Responsible for starting, building, and leading the Life Sciences Industry vertical for Medallia from the ground up while a publicly-traded company (NYSE: MDLA). Sold to Thoma Bravo for $6.4B. General Manager responsible for Vertical Go To Market Strategy, Revenue growth, retention and overall customer success. Built, scaled, coached and led a high-performing team of strategic sellers and a large cross-functional support team comprising of over 30 team members in a combination of 1st, 2nd and 3rd line reports. Cross-functional support teams included Solution Specialty Sales, Pre-Sales, Alliances, Customer Success, Professional Services, Business Development, and Industry/LOB Experts. M&A experience overseeing the industry vertical integration and GTM strategy of 7 acquisitions during tenure. Responsible for ongoing evaluation of industry-specific acquisitions and partnerships focused on consulting services, solution extensions, and ISV's including Adobe and SFDC. *Multiple sellers on the team achieved President's club.*Presidents Club Achievement as a leader. *#2 Industry Vertical Leader Nationally (out of 15)*Managed multiple levels of individuals ranging from Associate SDR, Senior SDR, Associate AE, Enterprise Account Director, and Global Strategic Account Directors. -
Global Account Director, Strategic Healthcare & Life SciencesAdobe 2019 - Jan 2020San Jose, Ca, UsManage & lead the strategic direction, executive relationships, revenue growth, revenue retention, multi-year roadmap, and all activity for a set of Adobe’s most strategic customers globally.Managed a large diverse cross-functional team of over 30+ team members, including Specialty Product Sales, Pre-Sales, Inside Sales, Customer Success, Consulting, Delivery, Customer Support, Digital Strategy, Value Engineering, Renewals, Business Development, Demand Generation. Adobe Experience Cloud offers award-winning best-in-class AI-driven solutions for Marketing Automation, Optimization, Content, Analytics, Advertising, Customer Data Platform (CDP), and e-commerce.*2019 Adobe Global Sales Achievement Award Recipient.*2019 #1 Account Director for Life Sciences -
Sr. Account ExecutiveSap Jan 2013 - Jan 2019Walldorf, Bw, DeSenior Account Executive leading SaaS customer initiatives in eCommerce (hybris), CDP, MarTech, Call Center, CPQ, Billing, Commissions Management, XM (qualtrics), & CRM for Life Sciences, Retail, CPG, Wholesale Distribution, Sports, Pro Serve, Hospitality, Travel/Transporation, and High Tech. Managed a team of software sales solutions specialists, pre-sales, customer success, inside sales, professional services, value engineering, industry principals, and other key functions to support our customer's transformation efforts. Interim Sales Management responsibilities leading teams of sellers for a few different periods throughout tenure to assist management through transition. -Multiple years finishing above quota. -Finished top 20% or better among national peer group in all years. -Multiple quarters and years as an award-winning seller -SAP Winner's Circle Participant.- Interim sales leader for 1 year -
Sr. Client Partner (Services Sales Account Executive)Sap 2011 - 2013Walldorf, Bw, DePromoted as the youngest east region field seller to lead services sales for services engagements for SAP clients in Life Sciences, Wholesale Distribution, Retail/CPG, and Professional Services.Top client partner in the east region and 3rd nationally in peer group. *Achieved over 319% YOY growth in the territory from the previous year.
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Sr. Sales Development ExecutiveSap 2010 - Dec 2011Walldorf, Bw, DeSenior SDR role as I transitioned from consulting to start my career in sales. Business Development & Sales/Marketing responsibilities to sell SAP's Full Suite of solutions to Large Enterprise Companies. Supported net new and existing customer accounts. Mentored and trained both tenured and new hires. Acted as interim leader multiple weeks, in leaders absence. Top performing team member multiple weeks, months, and quarters.
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Sr. Strategy ConsultantIbm May 2008 - Mar 2010Armonk, New York, Ny, UsStrategy Consultant to fortune 500 clients in Life Sciences, Wholesale Distribution, Retail & Manufacturing industries in order to achieve process standardization between order management, finance, sales, service supply chain, and core business operations. Both Management and individual contributor experience.*Rated top 10% globally among peers each year in annual reviews. -
Head Of Sales And Consulting ServicesErgo Integrated Technology Solutions 2004 - 2008West Chester, Pennsylvania, UsWorked full and part-time while in college. Led sales and consulting delivery engagements with both New & Existing client base for ErgoIT, a regional Microsoft & NextGen software implementation partner. Sold, marketed, and implemented industry-specific solutions for Healthcare, Life Sciences, Retail, Legal, and Restaurants. Reported to CEO and led Sales & Consulting teams. -
Advisory Consulting InternshipKpmg Us 2007 - 2007New York, Ny, UsKMPG IT Advisory Intern. Worked on Merck Pharmaceutical global SAP roll out on site at Merck's US Headquarters. Participated in co-consulting engagements with IBM Global Business Services & many off-shore partners in a large collaborated team. -
Information Technology InternshipGsk 2006 - 2006Brentford, Middlesex, GbIT Internship Development Program working in the IT End User Support and Lab Support organization.
Mike Cassidy Skills
Mike Cassidy Education Details
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Penn State UniversityInformation Sciences And Technology & Business Administration -
Springfield High SchoolGeneral Studies
Frequently Asked Questions about Mike Cassidy
What company does Mike Cassidy work for?
Mike Cassidy works for Servicenow
What is Mike Cassidy's role at the current company?
Mike Cassidy's current role is Global Client Director.
What is Mike Cassidy's email address?
Mike Cassidy's email address is mc****@****app.com
What is Mike Cassidy's direct phone number?
Mike Cassidy's direct phone number is +161040*****
What schools did Mike Cassidy attend?
Mike Cassidy attended Penn State University, Springfield High School.
What are some of Mike Cassidy's interests?
Mike Cassidy has interest in Children.
What skills is Mike Cassidy known for?
Mike Cassidy has skills like Enterprise Software, Crm, Cloud Computing, Saas, Business Intelligence, Solution Selling, Business Development, Sap, Erp, Management, Selling, New Business Development.
Who are Mike Cassidy's colleagues?
Mike Cassidy's colleagues are Hong Nguyen, Kellen Mccrary, Kanchan Tyagi🇬🇧🥋, Nicole Myers, Sean Zavoda, Samantha Creasy, Jesher Mohanlal.
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