Responsible for the administration of the OSOS server environment, physical and virtual, which spans multiple sites across Western Washington, the State Data Center (SDC), and in the cloud (Azure). Install, configure, manage, backup and monitor server and LAN networking hardware and software using best practices, for critical systems supporting State elections, corporations and charities filings, and the Combined Fund Drive (CFD), amongst others. Work closely with application development and information security teams as well as external agencies like WaTech. Responsible for managing the Microsoft 365 environment to include Exchange Online, Teams, SharePoint, and OneDrive. Managed projects in the areas of AD and group policy standardization/management, Hyper-V virtualization and consolidation, standardized imaging and software deployment/updating, access control, and Room Alert environmental monitoring.• Planned and executed the moving, installation and configuration of the Elections division’s network equipment, servers, telephony, environmental monitoring, power needs, patching, and access control from one physical site to another, installing and restoring services with minimal user disruption.• Participated in numerous upgrades and fieldings (Teams/CrowdStrike/OneDrive/Azure File Sync/access control/etc.) of software/technologies in the organization.• Rebuilt 40+ DC, DHCP, VM host, and file and print servers at multiple sites on modern Server 2022 operating system, following best practices, as well as various application servers (WSUS/MDT/PDQ/SolarWinds/etc.).

Led teams in the planning and execution of projects, exercises, and large-scale training events, while maintaining relationships and communications with clients and management.• Planned and directed the movement, installation, and operation of a network operations center that provided informational support for senior leaders of the organization.• Advised senior executives on the strategic implementation of new technologies, then architected the tactical implementation.

Led a team of 12 technicians responsible for running the organization’s helpdesk and integrating, maintaining and troubleshooting the organization’s automations services and equipment, as well as the training of employees on these tasks.• Effectively planned and executed many large scale projects, operations, and training events involving hundreds to thousands of users and information systems with positive results and minimal downtime.• Planned, installed and maintained Active Directory, DNS, DHCP, Exchange, SQL, SharePoint, chat, WSUS, and file and print services on virtualized VMware platforms.• Provided system vulnerability assessments and remediation, resulting in improved defense posture of networked systems.

Served as technical lead and interim IT Operations Manager in support of customers throughout Europe, Africa, and the Middle East.• Implemented and managed an IT equipment lifecycle program, resulting in organization modernization as well as more planned and anticipated future budget expectations with negligible impact on business operations.• Directed automations modernization projects such as organization migration to Windows 7 and implementation of BitLocker across all client systems which improved the organization’s security posture.• Responsible for fielding, integrating and troubleshooting current and future automations systems, increasing the organization’s capabilities and readiness at both campus and remote sites.

442nd Sig Bn254A Signal Systems Support Technician WOBC

WOCS

Recruited, interviewed, processed and prepared applicants for enlistment into the US Army and Army Reserve.• Helped the recruiting station team to achieve 110% mission success for fiscal year 2009 by communicating, establishing relationships and building a rapport with applicants.• Attained a promotion and increased starting pay for 42 new employees by guiding them through a comprehensive employee training program.

Instructed at the US Army School of Information Technology, providing technical guidance, development, and testing to Army Signal Officers.• Effectively instructed over 320 US Army IT managers and junior executives, attaining a 95% pass rate for annexes taught, and received five excellent evaluations from the Branch Chief.• Had oversight of the planning, management, and scheduling of training resources valued at over $250,000.

Served as a team leader and Information Management Officer in a logistics automations support shop that provided technical hardware and software support in both campus and austere environments for a 3,000-person organization.• Established a secure wireless network across three austere installations that supported Army logistic efforts.• Resolved over 200 work requests and repaired over 200 systems valued at over $100,000 while deployed during Operation Iraqi Freedom.• Assisted in the deployment of satellite communications terminals across the organization, improving logistics data capabilities in austere environments.

Supervised the Help Desk section for a 600-person organization spread over three separate locations. Responsible for the training and mentorship of five junior employees in the areas of help desk support to include installation and troubleshooting of computer hardware, software, operating systems, email, print services, and networking devices.• Led the domain consolidation of over 220 standalone workstations, as well as the installation of smart card readers and associated software across all organization systems.• Successfully fielded and maintained a new tactical network monitoring system resulting in 100% real time reporting to organization leaders.

A Co, 551st Sig Bn74B Information Systems Operator-Analyst AIT

Supervised the inside-plant telecommunications section for a facility with over 3,000 voice lines that provided voice communications support to the National Military Command Center and the Air Force Emergency Operations Center.• Maintained the accountability, maintenance, and operability of over $3,000,000 in telecommunications and organization equipment with no loss or damage.• Helped establish a telephone billing cycle to monitor customer usage, abuse, and costs.• Conducted section scheduled training resulting in 50% higher employee proficiency and certification, as well as commendable ratings during command inspections.

Performed installation and troubleshooting duties as a team member in the areas of telecommunications support, voice and data cabling, and voicemail services.