Mike Fisher Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

Member of the leadership team reporting directly to the Executive Vice President and CIO. As a Senior Leader, I have been focused on improving process, people rationalization and technology advancement. I currently have 4 direct reports and 120 employees around the world with functional responsibility for the ITIL function, Monitoring, Physical Security.

Greater Atlanta Area

Member of the ownership team reporting to the Managing Partner with responsibility for technology strategy, creating client value, selling products and services, strategic vision and innovation. Management interfacing key to client interaction, client presentation, understanding the client opportunity and solving their needs with ITC2 products, services.

Greater Atlanta Area

Member of the Senior IT Leadership Team, reporting to the Chairman of the Board and CEO with responsibility for the development, implementation and support of key technologies to ensure optimal integration of data and systems throughout all 52 Call Centers, 2 Global Data Centers within 31 countries. Direct Global teams in deploying and managing a diverse.

Greater Atlanta Area

• Managed strategic, long-term IT infrastructure planning, global enterprise applications (Payroll, Security, Network, Data Base, Gift Card, etc.) and IT infrastructure project delivery functions for $1.5 billion.
• Transformed, turned around or created several critical aspects of the Infrastructure function, streamlining functions, bringing order to teams in disarray and delivering complex, high-profile programs and projects.

Greater Atlanta Area

• Managed 21 data centers in the United States, Canada and the United Kingdom. Led a team focused on reducing data center cost by implementing processes designed to drive down cost while reducing the number of sites.
• Executed operations data center reduction plan reducing the total data center foot print from 40,000 square feet and 21 sites to 20,000 square feet and four sites.- Consolidated and closed seven data center sites.

Greater Atlanta Area

• Completed a full ASP Operations Assessment to include personnel (Management and Line), facility (Primary and Disaster Recovery sites), and processes associated with managing the ASP business and customer satisfaction..

Greater Atlanta Area

• Managed 24/7 Operations, Change Management, Incident Management, Problem Management, Production Batch Scheduling, Production System Administration, Production Database Administration, Disaster Recovery, Helpdesk, Asset.
• Managed launch of Managed Services business unit and grew revenues from zero to $15 million. Developed systems management disciplines and created key performance metrics to manage the progression of the services.

Greater Atlanta Area

• Led Operations, Management, Disaster Recovery, and Process teams to meet and exceed Service Level Agreements in 2004, 2005 and 2006.
• Performed an integral role in consolidation of two data centers in separate states to one centralized location.
• Reorganized staffing/job functions, coordinated vendors, and communicated with customers.
• Championed transformation from an unstructured environment to a compliant operation with standardized processes and procedures, and redefined goals for the organization.
• Coordinated efforts with other departments to develop permanent solutions for customers.
• Successfully completed 12 out of 13 Disaster Recovery tests while managing the team and completed the first Network swing during a Disaster Recovery test for the corporation

Greater Atlanta Area

• Oversaw 27/7 Operations, Production Batch Scheduling, Helpdesk, Asset Management, Procurement, Back Up and Restoration.
• Implemented ITIL as a process methodology providing a baseline for Change Management, Problem Management and Incident Management leading to a successful FFIEC audit, as well as improved customer service level.

Greater Atlanta Area

Led team of 70 employees and managed client request, provided input into new client proposals, managed contract negotiations and process improvement using the ITIL (Information Technology Infrastructure Library) methodology.

Business Administration And Management, General

Executive Leadership Development Certification