Mike Fisher Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

Member of the leadership team reporting directly to the Executive Vice President and CIO. As a Senior Leader, I have been focused on improving process, people rationalization and technology advancement. I currently have 4 direct reports and 120 employees around the world with functional responsibility for the ITIL function, Monitoring, Physical Security, Facilities, Global NOC and Global Service Desk.- Implemented ServiceNow Service Management tools- Implemented ITIL Service Management Processes- Implemented Global Monitoring tool (FixStream)- Reduced annual telecom spend by 40%- Currently managing 3 global RFP’s (Co-Lo, IVR and PC Refresh)- Improved Client Satisfaction by meeting monthly availability targets

Greater Atlanta Area

Member of the ownership team reporting to the Managing Partner with responsibility for technology strategy, creating client value, selling products and services, strategic vision and innovation. Management interfacing key to client interaction, client presentation, understanding the client opportunity and solving their needs with ITC2 products, services and key subject matter experts. Currently managing a 5 million dollar portfolio for a 500 million dollar client.- Achieved 5 million in client revenue in 12 months- Increased company revenue by 40% in 12 months- Created two new business product lines- Reduced expenses by 25% in 12 months- Created 8 new prospects and 2 new clients in 12 months

Greater Atlanta Area

Member of the Senior IT Leadership Team, reporting to the Chairman of the Board and CEO with responsibility for the development, implementation and support of key technologies to ensure optimal integration of data and systems throughout all 52 Call Centers, 2 Global Data Centers within 31 countries. Direct Global teams in deploying and managing a diverse worldwide portfolio of back-office, contact center technology and cloud based data communications systems (private/hybrid). Effective focus on cost containment; led outsourcing and off shoring initiatives that significantly decreased IT operations cost. Managing 400 employees with a capital budget of $35 million and a total P&L of over 60 million 2013-2014.

Greater Atlanta Area

Managed strategic, long-term IT infrastructure planning, global enterprise applications (Payroll, Security, Network, Data Base, Gift Card, etc.) and IT infrastructure project delivery functions for $1.5 billion multinational corporation. Reported directly to the COO and CTO. Responsible for 450 employees and a $59 million P&L.• Transformed, turned around or created several critical aspects of the Infrastructure function, streamlining functions, bringing order to teams in disarray and delivering complex, high-profile programs and projects exceeding schedule, budget and functional expectations.- Achieved a 22% operating cost reduction.- Certified 25 Six Sigma green belts and two black belts.- Achieved a client based Net Promoter score of 95%.- Facilitated all key projects delivering 99.5% completed on time and under budget.- Successfully outsourced the Ceridian Infrastructure Services organization moving 450 full time employees to Fidelity Information Services reducing the P&L from $56 million to $43 million while meeting all SLA’s and customer commitments during the transition period.- Created and planned a project to consolidate the company’s telecom footprint. The project accounted for a $2 million a year savings.- Led the corporation’s 2010 United Way campaign.- Selected to lead the IT mentoring/employee development program.

Greater Atlanta Area

Managed 21 data centers in the United States, Canada and the United Kingdom. Led a team focused on reducing data center cost by implementing processes designed to drive down cost while reducing the number of sites through consolidation. Directed 130 data center employees and reported to the SVP of Infrastructure Services.• Executed operations data center reduction plan reducing the total data center foot print from 40,000 square feet and 21 sites to 20,000 square feet and four sites.- Consolidated and closed seven data center sites within a one-year period driving down overall cost by 25%. - Eliminated or reduced cost over $1 million by renegotiating several service provider and maintenance contracts.- Instrumental in driving the completion of standard operating procedures for the data centers resulting in repeatable and reliable services our customers could count on for excellent service. - Elected and participated in Ceridian’s Executive Leadership Development program. A 6-month program that consisted of the top 25 executives in the company focused on developing the next leadership team for the corporation.

Greater Atlanta Area

• Completed a full ASP Operations Assessment to include personnel (Management and Line), facility (Primary and Disaster Recovery sites), and processes associated with managing the ASP business and customer satisfaction. The assessment included documenting and presenting the results of the assessment to the Senior Level Management within Fundtech. The assessment overview led to the responsibility of overseeing 24/5 Operations, Change Management, Incident Management and Problem Management while recruiting a permanent Director of Operations. Reported to the SVP of Data Center Operations.- Completed a full data center operations assessment.- Served as acting Director of Operations and played a significant role in the 2008 budget and planning process.- Removed and replaced the director of operations as part of my acting director responsibilities.

Greater Atlanta Area

Managed 24/7 Operations, Change Management, Incident Management, Problem Management, Production Batch Scheduling, Production System Administration, Production Database Administration, Disaster Recovery, Helpdesk, Asset Management, Procurement, Back Up and Restoration, Global Network Administration and Security Administration. Managed 55 Employee’s and reported to the EVP of HR and Operations.• Managed launch of Managed Services business unit and grew revenues from zero to $15 million. Developed systems management disciplines and created key performance metrics to manage the progression of the services offerings.- Managed a $30 million budget, 55-person organization, to include executive level direct reports and financial division controller.- Served on the S1 IT Steering Committee providing technical direction for the corporation.- Achieved 20% cost reduction in 2006 which contributed to higher efficiency, improved stability and lower operating cost.- Contributed to the signing and closure of four large Tier One customers in the Data Center including three International Customers requiring international travel and CIO/CEO presentation and negotiating to win deals. - Built the first (India) offshore production support team requiring travel to India to manage a 10 person team building new processes and a ‘follow-the-sun’ support model for support of the S1 international customer base. - Negotiated service terms and conditions for all third party vendor relationships including technical and business service evaluation, cross-organizational review, documenting risks and ROI models and ensuring all operational and compliance requirements were met.

Greater Atlanta Area

Led Operations, Management, Disaster Recovery, and Process teams to meet and exceed Service Level Agreements in 2004, 2005 and 2006. • Performed an integral role in consolidation of two data centers in separate states to one centralized location. • Reorganized staffing/job functions, coordinated vendors, and communicated with customers. • Championed transformation from an unstructured environment to a compliant operation with standardized processes and procedures, and redefined goals for the organization. • Coordinated efforts with other departments to develop permanent solutions for customers. • Successfully completed 12 out of 13 Disaster Recovery tests while managing the team and completed the first Network swing during a Disaster Recovery test for the corporation

Greater Atlanta Area

Oversaw 27/7 Operations, Production Batch Scheduling, Helpdesk, Asset Management, Procurement, Back Up and Restoration.• Implemented ITIL as a process methodology providing a baseline for Change Management, Problem Management and Incident Management leading to a successful FFIEC audit, as well as improved customer service level agreements. S1 received the first Data Center certification from IBM (XSP Prime Hosting) as a result of improved process methodology, improved staff training programs and industry leading technology stacks in the Data Center.

Greater Atlanta Area

Led team of 70 employees and managed client request, provided input into new client proposals, managed contract negotiations and process improvement using the ITIL (Information Technology Infrastructure Library) methodology.

Business Administration And Management, General

Executive Leadership Development Certification