As a manager, I oversee all aspects of Hospital Services (HS) operations and activities by delivering optimum support to customers served by the blood center. I execute all procedures for shipping and receiving blood components. I ensure maintenance of adequate inventory levels of all products to meet customer demands, while completing and ensuring delivery of all orders in timely manner. I encourage customer-centric procedures and service delivery by developing and maintaining high level of staff involvement. I adhere to all regulatory standards affecting blood product receipt, distribution, storage, and irradiation as well as keeping records for audit purposes. Moreover, I supervise component manufacturing, labeling, QC activities, and Hospital Services by leveraging necessary operational knowledge and fostering collaborative relationships with product manufacturing.• Led management of inventory and acquisition of products for South Texas Blood and Tissue.• Spearheaded administration of three sites in strong collaboration with team of 36 people.

During this role, I supported in supervision of Hospital Services (HS) and Component laboratory operations to timely deliver all blood shipments. I facilitated the creation and revision of Standard Operating Procedures (SOPs), along with ensuring complete training of employees across all departmental procedures. Moreover, I provided additional technical support to HS staff and customers regarding product utilization and component preparation.• Delivered world-class customer service via established feedback channels to resolve issues and achieve satisfaction as per BBG customer engagement, feedback, and complaint processes.• Promoted BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect, and Excellence (ASPIRE) by conveying and reinforcing company's goal and vision.

In this role, I performed and submitted accurate results on specimens for laboratory analysis to support physicians in diagnostic and therapeutic treatment of patients, including discrimination between closely similar items and correction using preset guidelines. Furthermore, I implemented immediate and appropriate actions to ensure accuracy and validity of test results. I delivered patient information by adhering to HIPAA guidelines. I was responsible for overseeing the daily operations of four organic clinical laboratory sections and five separate labs within Patient-Centered Medical Home. Moreover, I counseled, guided, and provided professional development opportunities to all employees.• Improved service delivery by administering eight major clinical laboratory sections.• Drove successful resolution of conflicts/issues by 95% within laboratory units.• Led sole management of department's assets worth over $22M.

Serves as the NCOIC for the Department of Pathology and Area Laboratory Services (DPALS) to include 5 Ancillary Services, 11 regional labs, and 2 sister services within Brooke Army Medical Center; the largest medical center and only burn and certified Level 1 trauma facility in DoD, servicing over 250K beneficiaries; senior enlisted advisor to the Department Chief and staff; responsible for the training, professional development, and technical competency of 433 Army, Air Force, Navy, and civilian personnel; enforces safety and national regulatory guidelines; oversees the 68K MLT Phase 2 training and the annual inclusive departmental budget and equipment of $55M.

Performed and submitted accurate results on specimens for laboratory analysis for aiding physician in diagnostic and therapeutic treatment of patients, including risk management and analysis of closely similar items, determining corrective action to comply with preset guidelines and policy. • Supervised eight major clinical laboratory sections and 117 personnel / students. Counseled, mentored, and provided professional development to all personnel. • Ensured the accuracy and validity of test results and performed simple maintenance of instruments. • Disseminated patient information to ensure patient confidentiality and privacy and provided administrative support to the laboratory.  Led team in successfully resolving resolved 95% of all conflicts or issues within the laboratory sections.  Successfully managed all departments assets.