- Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximise the value they are seeing from their investment- Manage multiple customer engagements simultaneously ranging from SMB to Enterprise level customers- Manage team of Cloud Engineers executing projects and deliveries in alignment with agile methodology- Act as the primary point of contact for one or more customers, help to plan as well as oversee ongoing operations of our service delivery- Work with customers by utilising project management skills to put together on-boarding schedules and tasks- Provide guidance on how best to utilise our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service- Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide- Create and managing schedules in conjunction with cloud engineers, and providing updates to customers on progress- Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements- Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise

- Act as bridge between Solution Delivery/Professional Services and Sales.- Involvement with Sales opportunities.- Manage commercial discussion and documentation (SOW/EAF) for T&M/fixed price professional services engagements.- Generate professional services and implementation estimates.- Project management of both On-Premise and Cloud (SaaS) engagements in a fast paced environment.- End to end delivery of projects ranging from small ad-hoc professional services engagement to large scale On-Premise to On-Demand (Cloud) migration projects circa $2M in budget- Collaboration with internal teams such as product management, development and support teams to address project delivery issues.- Work with APAC Solution Delivery Manager on resource planning and allocations for current, upcoming and prospective engagements

Joined SmartStream through acquisition of IBM Collateral Management solution.- Client delivery for TLM Collateral Management and TLM Cash & Liquidity Management solutions- Full end to end enterprise system delivery- Project management, project initiation, information gathering and analysis- Creation and negotiation of contracts and Statement of Works- Software development in C#.NET and SSRS reporting- Provide pre-sales support for SmartStream opportunities- Creation of project documentation such as design documents and system deployment guide- Advised and supported clients on operational issues of an application integration and middleware solution- Provide ad-hoc client support

Joined IBM through acquisition of Algorithmics.- IBM Algo Collateral V5 Subject Matter Expert- Full end to end enterprise system delivery- Project management, project initiation, information gathering and analysis- Creation and negotiation of contracts and Statement of Works- Software development in C#.NET and SSRS reporting- Provide pre-sales support for IBM opportunities- Creation of project documentation such as design documents and system deployment guide- Provide ad-hoc client support on the IBM Algo Collateral V5 solution

Joined Algorithmics 2 months before full transition to IBM after IBM's acquisition of Algorithmics. Responsibilities as per IBM Software Group, Risk Analytics.

- Business requirements analysis and definition- Oversee implementation of new systems, define scope, project tasks, project scheduling and resource requirements- Write up of user manuals, functional designs, front end/GUI designs, technical documentation, requirements specifications; and all other documents required for project delivery- Manage internal and client resource allocation- Liaising with third party vendor when required- Working with client’s internal IT team for provisioning of hardware, infrastructure changes and software releases.- Provide and coordinate training to end users of a new system- Ad-hoc software development tasks when required

- .NET and SQL Server development- Hands on team leader position- Software development and maintenance of existing system for internal users and external clients- Development and implementation of process improvements- Working closely with Project Managers and Business Analysts to ensure prompt delivery of projects

Hands on software development and maintenance of new and existing systemsManage day to day operation and tasks prioritisation of Development TeamLiaise with vendors and third parties for application support and developmentManage scope, schedule, resources and risk for development projectsContract negotiations with vendors and third partiesImplementation and development of processesEnsure all systems and processes are compliant with regulatory requirementsProvide training to all business units on new systems

Responsible for software development and maintenance of in-house system coding in .NET with SQL Server backend. My role evolved to deputy team leader role supporting and mentoring junior staff.

Initial full time software development role maintaining in-house web based software and external client facing website.