Michael Cho Email & Phone Number

Toronto, Ontario, Canada

• Run queries to produce various financial reports• Investigate, research and process dealer fee and account rebalance request

Toronto, Ontario, Canada

Process 'transfer in' requests according to service level agreements.Monitor the transfers mailbox and collect incoming mail.Initiate new manual or ATON transfers.Track status and follow-up on initiated transfers.Review and respond to 'transfers in' inquiries.

Toronto, Ontario, Canada

Accurately review and input/update data into the system in a timely manner.Screen, validate and process purchases and contributions into client accounts.Involved with 'special projects' e.g. Security Share certificates.Investigate and research issues/discrepancies and ensure prompt resolution.

Toronto On

• Process and administration of RRSP/TFSA contributions and internal transfers

Toronto On

• Provided onboarding support to New Advisors joining the company from inception to completion • Managed email correspondence from Advisors and their assistants• Facilitated Servicing/Commissions Agent Change requests• Notified insurance carriers of updates to Advisor’s profile• Reassigned orphaned insurance policies to suitable advisors• Maintained records of all interactions with Advisors

Toronto On

• Generated and validated daily pricing files which were transmitted via FundSERV to dealers• Investigated system issues raised by users in Recordkeeping teams and provided timely resolution, escalating to system vendor as required to mitigate financial impact• Created, validated and remitted regular daily reports for Labour-Sponsored Investment Fund (LSIF), Mutual Fund, Hedge and Pooled clients• Provided coverage for Recordkeeping systems and ensured that all nightly pricing tasks and entries were completed accurately and within Service Level Agreements (SLA's)

Woodbridge On

• Trained new and existing advisors on Remote Order Entry (ROE) which resulted in trade entry workload reduction by 50% at Head Office• Investigated and resolved issues initiated by advisors or regional staff and achieved 90% client satisfaction while complying with regulations, policies and procedures• Balanced daily trade settlements on WealthServ in a timely and accurate manner• Researched and submitted Letters of Indemnity (or Direction) including loss recovery to fund companies within the 24 hour turnaround time frame• Processed payables for Letter of Indemnity invoices upon receipt in a timely and efficient manner

Toronto On

• Reviewed and processed a variety of financial and non-financial transactions with a high degree of accuracy and attention to detail such as new client account set-ups, transfers, switches, purchases, redemptions, PACs, SWPs, RIF payments, account maintenance and mutual fund wire order trade settlements while meeting Service Level Agreements (SLA's)• Participated in job rotations: 12 months in the User Acceptance Testing department – tested new systems functionalities prior to implementation; 12 months in the Adjustments department – corrected internal and external financial trade errors• Handled client calls on behalf of the advisors, leveraging verbal communication and interpersonal skills

Toronto On

• Managed the AWD workflow/imaging application for the Administration and Client Services department and implemented a new operations workflow which improved efficiency by 30%• Completed special projects on a cyclical basis such as T550 Registrations, fund distributions, tax receipts, statements and year-end reporting while meeting time sensitive deadlines • Liaised with Business Analysts in the Information Systems and Technology department to:1. Review existing and new system enhancements to identify and provide solutions to procedural and systematic issues2. Perform User Acceptance Testing on system enhancements and upgrades, as required, and prepare analysis documentation for those tests

Toronto On

• Maintained client accounts to ensure accurate data was used to generate statements, confirmation slips, tax slips and correspondence which resulted in 10% cost savings in postage expenses• Pre-conversion responsibilities included comprehending all Daily Business Requirements that affected daily processing for the Administration department; drafted and wrote test scripts and User Acceptance Testing for the new system• Analysed and quality-checked accounts against error reports to identify anomalies and provided solutions to ensure the accuracy and validity of data on the client registration system• Liaised with all levels within the organization including the Administration and Client Services department in order to support their needs and requirements related to policies and procedures

Toronto On

• Promoted progressively from Administrator to Team Lead to Senior Service Representative• As Team Lead during the RRSP season, I served as a “Subject Matter Expert” and provided guidance to junior staff with decision-making• Reviewed and approved all trade requests for accuracy, proper documentation and authorization• Processed redemptions, purchases, switches, transfers and systematic plans into client accounts (Investment, RRSP, and RRIF) on a timely, accurate and efficient manner to meet service levels• Quality Assurance of processed transactions for accuracy• Audited and distributed redemption cheques promptly

Toronto On

• Promoted to Team Lead during the RRSP season and coached 12 junior Administrators• Reviewed and approved all trade requests for accuracy, proper documentation and authorization• Processed purchases and T2033 transfers into client accounts efficiently• Created client accounts, PACs/SWPs and maintained account information

Toronto On

• Verified cheque requisitions, distribution vouchers and invoices for accuracy and completeness• Processed cheque requisitions and distributed cheques for prompt payment• Exhibited excellent interpersonal skills to resolve vendor queries regarding payments and discrepancies• Organized, maintained and filed financial documents in a manner conducive to ease of audit and quick retrieval

General Business Honours Diploma

General Business Honours Diploma