Michael Cho Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

As an Operations Specialist at DoorDash, I specialized in data analysis and management, cross-functional collaboration, and project management to enhance merchant retention and operational efficiency.- Worked closely with teams across multiple departments to enhance service quality and platform efficiency, leading to substantial operational improvements.- Implemented strategies to identify and target key churn predictors, successfully reducing merchant churn rates and developing effective strategic playbooks.- Led a retention team tasked with executing churn prevention strategies, significantly boosting merchant lifetime value.- Directed efforts towards merchant retention and quality improvement, adopting a merchant-first approach for process enhancements.- Utilized SQL and Excel for comprehensive data analyses, ranging from descriptive to prescriptive analytics, to inform data-driven decisions.- Managed key projects addressing retention challenges, ensuring timely completion and maintaining high-quality standards.

Vancouver, British Columbia, Canada

In my role as a Quality Specialist, I spearheaded projects aimed at reducing defect rates and enhancing merchant satisfaction. My expertise in data analytics and team management contributed to significant improvements in merchant service quality and operational efficiency.- Led projects to reduce defect rates, particularly for major merchants, achieving a notable decrease in errors.- Created and managed interactive dashboards for real-time tracking of merchant quality metrics, improving order accuracy.- Conducted detailed analyses to identify and address the causes of high defect rates, resulting in significant cost savings and quality improvements.- Managed a team of Outreach Specialists, providing tailored support to merchants and enhancing their satisfaction.- Collaborated with the legal team to ensure adherence to industry regulations and ethical business practices.

Vancouver, British Columbia, Canada

- Created customized proposals to attract top Canadian merchants, improving client engagement and satisfaction.- Optimized proposal processes for more efficient communication between account managers and clients.- Worked alongside account managers to deliver bespoke experiences, fostering stronger merchant relationships and enhanced performance.

Seoul, South Korea

Seoul, South Korea

Graduate Certificate, Business Analytics

Bachelor Of Business Administration - Bba, Marketing

Activities and Societies: President - Primary Organization of English (POE)

Computer Science

Dec, Business/Commerce, General