Michael Christ Email & Phone Number

Berkeley Township, Nj, Us

Holmdel, New Jersey, United States

Holmdel, New Jersey, United States

Holmdel, Nj

Holmdel, New Jersey

Responsible for building Onboarding and Success programs for the WorkWave Marketing SaaS products; running a Tier 2 Support team; building and maintaining a knowledge base; and handling customer escalations.

Neptune, Nj

I support and implement both the WorkWave Route Manager and WorkWave Reviews software solutions. Route Manager efficiently assigns routes to drivers and vehicles, limiting idle time and cost while increasing productivity. Businesses who use it see a reduction in not only their costs but a positive impact on the environment.WorkWave Reviews collects feedback from your customers, allows them to post reviews of your business on social media, and also post on your website - increasing your search rankings while making your website more attractive to prospects.My goals are to ensure that our users see value in our products and that their businesses grow as a result of using them. To make sure this happens my team and I prepare documentation, training videos, host public workshops, and assist with questions as needed.

I support and implement the Viamente Route Planner and WorkWave Route Manager routing systems. I help small, medium, and large businesses save not only money and mileage but reduce carbon emissions by designing the most efficient routes for vehicles. With the help of myself and my team we create more efficiency for businesses and their customers, more room for growth, and a better planet for everyone.

Toms River, Nj

Customer survey ratings with minimum 100 surveys, goals from 79-83%, and all rating “Very Satisfied”• 2012 – 87%• 2013 YTD – 88%Drove sales of tablets and other connected devicesResolved disputes between employeesHandled customer issues and escalationsManaged employee time and attendanceCreated monthly schedule for storeContributed to “Sprint Space,” an internal blog designed to promote cross channel communicationsCreated and executed in store displays and pricing

Brick, Nj

Customer survey ratings with minimum 100 surveys, goals of 60-79%, and all rating “Very Satisfied”• 2009 – 77.5%• 2010 – 82.82%• 2011 – 83%Exceeded customer acquisition goals in 09’, 10’, and 11’.Provided technical support for mobile operating systemsPrevented customer churn

Customer serviceSell PCs, laptops, printers, networking equipment, and PC softwareAttach add on's to computer, printer, and furniture salesMaintain inventory accuracy

Serve guests

Humanities, Interpersonal And Social Skills, 3.0

Activities and Societies: The Stall - Brookdale Student Newspaper

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: The Stall: Student Newspaper Literature Society