Michael Christensen Email & Phone Number

Ry, Denmark

Ry, Denmark

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Management of the Customer Success (Business Critical) Account Management team in the EMEA Emerging to deliver (but not limited to):• Fulfill all Business Critical (BCS) contract deliverables to the customer• Manage critical situations to ensure they meet customer requirements and SLA• Build and manage effective and collaborative relationships with customers, Work with BCAM team to develop reference customers• Communicate all relevant Veritas support offerings to internal business partners• Manage all aspects of contract fulfillment, including maintaining strong renewal rates, Optimize Business Critical revenue opportunities within customer accounts• Evolution of service delivery practices based upon industry trends and competitive analysis.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

We Do: IT provides leading IT Business & Office support services and IT solutions in Abu Dhabi & Dubai. We are an experienced team of consultants, program managers, analysts and technicians, with a wealth of IT expertise both regionally and in the UK.Freelance consulting to help grow the successful Abu Dhabi based business in Dubai.

Dubai, United Arab Emirates

Responsible for business and delivery driven projects at WW and regional level in the area of value added support delivery. Focus on creating a highly efficient delivery setup. Worked with sales, product management, contract administration, portfolio, operations and delivery teams (proactive and reactive) to drive project activities.* Optimized resource forecasting by expanding salesforce.com features and processes: Reduced sales overhead, improved resource utilization and planning accuracy and provided WW process alignment* Accountable for value added incident routing in automation project which reduced the need for human intervention by 15-20 people during initial incident handling* Managed project in cooperation with subject matter experts to review and create library of easy to use delivery templates for the benefit of 300+ engineers and 900+ customers* Managed project moving critical SharePoint site to new server enabling a number of business benefits

Dubai, United Arab Emirates

Responsible for delivery resource forecasting, planning, assignment, enablement and delivery start-up for value added support offerings in EMEA. Added responsibility to continuously seek to improve and align delivery set-up and efficiency at the WW level.* Managed engineer capacity and assignments during customer base growth from 120 to 300+* Implemented SharePoint solution to track value added support customers and documents. Currently used by 300+ engineers and tracking 900+ customers* Developed and delivered enablement training for 75+ engineers new to value added service delivery* Designed and implemented web-based customer survey process including management reporting

Dubai, United Arab Emirates

* Technical Account Management for enterprise customers and partners in Middle-East and Europe* Focus on proactive customer satisfaction, being their trusted advisor and return on investment* Products: Operations Manager, Network Node Manager, Performance Manager, Performance Insight, Service Desk, Reporter, ...

Copenhagen, Denmark

* Pre-sale, technical design, process design, Implementation, documentation, knowledge transfer and training* Local and International customers: Banking, Transportation, Airlines, Government, ...* Scope of System Management: System, Network, Application, Performance & Backup

Copenhagen, Denmark

* Instructor: Unix, Shell, C and X-windows programming, Networking technologies* Developer: Graphical User Interface design and coding. Training material development* Consulting and troubleshooting engagements* System Administrator: Windows and Unix (Solaris, Aix, HP-UX, Linux, ..)

Silkeborg, Denmark

* Unix System development* Device driver configuration and testing* Training and support* Team leader

Denmark

Electrotechnician

In Danish: Elektronik Tekniker

Electrotechnician, Foundation

In Danish: Svagstrøms Teknisk Værkstedsskole

Education record