Michael Christensen Email and Phone Number
Michael Christensen work email
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Michael Christensen personal email
Senior IT specialist experienced in the area of value added delivery to partners and enterprise customers.Extensive experience in consulting, operations, account and project management. Keywords: discipline, structure, focus on results, customer satisfaction, self-motivated and team-player. Worked in both client and multinational vendor environments and across diverse geographic and cultural landscapes. Achiever with strengths and expertise: * Service Delivery* Project Management* Delivery Operations * Tools & process optimization * Resource forecasting and planning* Analytic & problem solving* Training & mentoring
Veritas Technologies Llc
View- Website:
- veritas.com
- Employees:
- 5914
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Senior Manager - Business Critical Services - Emea - Emea Excl. Uk&IVeritas Technologies Llc Apr 2021 - PresentRy, Denmark
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Manager - Business Critical Services – Emea - Emea Excl. Uk&IVeritas Technologies Llc Jul 2020 - Apr 2021Ry, Denmark
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Manager - Business Critical Services – Emea - Emea Excl. Uk&IVeritas Technologies Llc Oct 2019 - Jun 2020Dubai, United Arab Emirates
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Manager - Business Critical Services – Emea - Emerging + CentralVeritas Technologies Llc Jul 2018 - Sep 2019Dubai, United Arab Emirates
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Manager - Business Critical Services – Emea - EmergingVeritas Technologies Llc Nov 2016 - Jun 2018Dubai, United Arab EmiratesManagement of the Customer Success (Business Critical) Account Management team in the EMEA Emerging to deliver (but not limited to):• Fulfill all Business Critical (BCS) contract deliverables to the customer• Manage critical situations to ensure they meet customer requirements and SLA• Build and manage effective and collaborative relationships with customers, Work with BCAM team to develop reference customers• Communicate all relevant Veritas support offerings to internal business partners• Manage all aspects of contract fulfillment, including maintaining strong renewal rates, Optimize Business Critical revenue opportunities within customer accounts• Evolution of service delivery practices based upon industry trends and competitive analysis.
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Business Critical Account ManagerVeritas Technologies Llc May 2015 - Nov 2016Dubai, United Arab Emirates
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Support And Delivery ManagerWe Do: It Network Services Feb 2015 - May 2015Dubai, United Arab EmiratesWe Do: IT provides leading IT Business & Office support services and IT solutions in Abu Dhabi & Dubai. We are an experienced team of consultants, program managers, analysts and technicians, with a wealth of IT expertise both regionally and in the UK.Freelance consulting to help grow the successful Abu Dhabi based business in Dubai. -
Project ManagerHewlett-Packard Jul 2012 - Jul 2014Dubai, United Arab EmiratesResponsible for business and delivery driven projects at WW and regional level in the area of value added support delivery. Focus on creating a highly efficient delivery setup. Worked with sales, product management, contract administration, portfolio, operations and delivery teams (proactive and reactive) to drive project activities.* Optimized resource forecasting by expanding salesforce.com features and processes: Reduced sales overhead, improved resource utilization and planning accuracy and provided WW process alignment* Accountable for value added incident routing in automation project which reduced the need for human intervention by 15-20 people during initial incident handling* Managed project in cooperation with subject matter experts to review and create library of easy to use delivery templates for the benefit of 300+ engineers and 900+ customers* Managed project moving critical SharePoint site to new server enabling a number of business benefits -
Premier Operations Manager, EmeaHewlett-Packard Feb 2009 - Jul 2012Dubai, United Arab EmiratesResponsible for delivery resource forecasting, planning, assignment, enablement and delivery start-up for value added support offerings in EMEA. Added responsibility to continuously seek to improve and align delivery set-up and efficiency at the WW level.* Managed engineer capacity and assignments during customer base growth from 120 to 300+* Implemented SharePoint solution to track value added support customers and documents. Currently used by 300+ engineers and tracking 900+ customers* Developed and delivered enablement training for 75+ engineers new to value added service delivery* Designed and implemented web-based customer survey process including management reporting
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Technical Account ManagerHewlett-Packard May 2003 - Jan 2009Dubai, United Arab Emirates* Technical Account Management for enterprise customers and partners in Middle-East and Europe* Focus on proactive customer satisfaction, being their trusted advisor and return on investment* Products: Operations Manager, Network Node Manager, Performance Manager, Performance Insight, Service Desk, Reporter, ...
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Senior Consultant - System ManagementHewlett-Packard Feb 1996 - Apr 2003Copenhagen, Denmark* Pre-sale, technical design, process design, Implementation, documentation, knowledge transfer and training* Local and International customers: Banking, Transportation, Airlines, Government, ...* Scope of System Management: System, Network, Application, Performance & Backup
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Instructor, Developer & ConsultantSuperusers A/S Sep 1991 - Feb 1996Copenhagen, Denmark* Instructor: Unix, Shell, C and X-windows programming, Networking technologies* Developer: Graphical User Interface design and coding. Training material development* Consulting and troubleshooting engagements* System Administrator: Windows and Unix (Solaris, Aix, HP-UX, Linux, ..) -
Development EngineerErhvervs-Gruppen A/S Aug 1986 - Aug 1991Silkeborg, Denmark* Unix System development* Device driver configuration and testing* Training and support* Team leader
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Military ServiceArmy Materiel Command (Hærens Materielkommando) Oct 1985 - Jun 1986Denmark
Michael Christensen Skills
Michael Christensen Education Details
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Aarhus Technical CollegeElectrotechnician -
Aarhus Technical CollegeElectrotechnician, Foundation
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Mølleskolen
Frequently Asked Questions about Michael Christensen
What company does Michael Christensen work for?
Michael Christensen works for Veritas Technologies Llc
What is Michael Christensen's role at the current company?
Michael Christensen's current role is Senior Manager - Business Critical Services - EMEA - EMEA excl. UK&I at Veritas Technologies LLC.
What is Michael Christensen's email address?
Michael Christensen's email address is michael.christensen@hp.com
What schools did Michael Christensen attend?
Michael Christensen attended Aarhus Technical College, Aarhus Technical College, Mølleskolen.
What skills is Michael Christensen known for?
Michael Christensen has skills like It Service Management, Service Delivery, Enterprise Software, Pre Sales, Itil, Unix, Project Management, Virtualization, Consulting, It Operations, Hp Openview, Solution Architecture.
Who are Michael Christensen's colleagues?
Michael Christensen's colleagues are Sarah Wong, Pritam Bagad, Rohit Pimple, Samina Shetty, Abhinav Bindroo, Qing He, Priya Krishnamurthy.
Not the Michael Christensen you were looking for?
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Michael Christensen
General Management | Sales Leader | Board Member | Strategy And Implementation | Business Development | People MgmtCopenhagen1danmon.dk -
3firmenich.com, eu.sensient-tech.com, royalunibrew.com -
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Michael Christensen
Copenhagen2dongenergy.dk, welltec.com
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