Chris Theisen Email & Phone Number

Denver, CO, US

• Facilitated multiple Scrum development teams through successful releases for the Dish DOP Integration of Boost Mobile
• Conducted Scrum of Scrum meetings with the Core Services and API Integration squad to remove all blockers from the development teams meeting aggressive release dates
• Organized Bi-weekly Production deployments for all API releases through the Alfred CICD pipeline
• Created Quarterly Technical Debt features focused on cleaner, highly scalable, and maintainable code base which will expedite features to our business stakeholders
• Published standards, agile ceremonies, team wiki pages and release notes to aid new team members with consistent onboarding documentation

Reading, MA, US

Englewood, Colorado, US

• Created and groomed all Epics, system process flows and associated user stories for the Eero Re-use project which automated the activation and deactivation (bricking/unbricking), ensured accurate billing and recovery.
• Created and groomed ETOM compliant epics, system process flows and associated user stories for the Billing Simplification project ( From USHA to ICOMS) which converted all South Eastern Regions from USHA to ICOMS.
• Created Process flows and integrated solutions from many legacy Quote to cash systems to the Cloud based application which consolidates redundant systems duplicate data feeds to reduce delivery allowing for expedited.
• Integrated features to integrate Self Installation APIs that automated manual and swivel chair processes.
• Facilitated the Enterprise cloud automation JAD's to all impacted business units for buy-in and requirement validation.
• Developed and lead the data migration plan, execution and reconciliation to aligning multiple vendors and validation for production orders in the new production environment.

Broomfield, Colorado, US

• Providing solution for the highest ranking corporate initiate project called Quote and Order consolidation
• Leading the delivery of business-focused, technology-based solutions working with the business to consolidate mission critical quoting applications requirements gathered from multiple quoting systems into one.
• Defined solutions serving in the dual role of solution architect and project management. Ensuring the conceptual integrity of the project solutions from a business / user perspective
• Cultivate highly functioning teams comprised of consultant and client resources working on hybrid Agile and waterfall projects, with many communication challenges
• Produce high quality, key solution architecture solutions such as business process / requirements documentation and conceptual solution architecture

Monroe, LA, US

• Implemented systematic order value feature in Sales Force invoking multiple interfaces from all legacy order and billing systems. This process allowed the business to align all orders on opportunities with recurring.
• Empowered central point of product leadership dedicated to meeting business expectations that implement vision and goals.
• Coach, facilitator and liaison between the business and technical Scrum Teams. Agile champion for efforts for adoption of SAFE (Scaled Agile Framework).
• Spokesperson of the stakeholder community to the Scrum Teams. Product Owner defining user story prioritization based on in depth knowledge of business requirements
• Able to conceptualize systems and flows through targeted presentations specifically developed for business or technical audiences.
• Designed and wrote many interfaces, features, user stories, UI prototypes and web services between Sales Force and legacy applications.

Lincoln, Nebraska, US

• Implemented the Change Gear Enterprise Service management application, an information technology service management (ITSM) based methodology to replace Microsoft CRM Dynamic for 128 it staff and 2500 end users company.
• Motivated analyst, consultants, and developers to deliver simple solutions for complex requirements for 23 integrated business processes and teams for the entire company.
• Directed guided and assisted the teams to complete all deliverables on with aggressive dates. Released a series of sprints that gradually phased in the automated workflows with the least amount of disruptions to daily.
• Directed the development of the configuration Management database (CMDB) allowing Nelnet to easily manage their entire virtual and physical infrastructure across all domains using Change Gear’s resource discovery.
• Fostered major cultural changes for all IT staff to educate and embraces the structures of the Information Technology Infrastructure Library methods and best practices.
• Coordinated the training and documentation for the Change Gear releases ensuring that all implemented staff was ready to use the application.

Monroe, LA, US

• Lead a team of Development Leads to enhance all e-commerce web applications payment portals with an outsourced vendor solution (as provided by IBM) which utilized an integrated iFrame payment service. The.
• Decomposed high-level business and user requirements into functional IT requirements with quality and to an appropriate level of detail through detailed Use Cases and models allowing for highly accurate level of effort.
• Participate in the definition of current and future operational scenarios and work with other project managers and client groups to translate complex business needs into IT solution requirements.
• Developed effective workflow solutions with system engineers and web analyst with the goal of streamlining legacy ordering process into a unified payment solution.
• Contributed to effective requirements practices, including use and continuous improvement of a requirements process. Assist with the development of the organization's requirements engineering policies, procedures, and.

Bethesda, MD, US

• Lead a team of development leads to successfully deploy the Integrated Hiring Solution (I.H.S.) management system which allows the TSA hiring managers the ability to track the progress of the candidate throughout the.
• Managed the deployment of a Candidate Dashboard which allows the candidates the ability to monitor their application status in the hiring pipeline.
• Managed vendor integration using secured web services pushed and pulled between USAJOBS, Monster.com for job vacancy through various assessments with PAN and CHS and backend candidate support through Siebel and other.
• Workflow and business rule adherence where developed using Metastorm a business process management tool allowing the automation of candidate statues throughout the hiring pipeline.
• Operational Gatekeeper ensuring the development assignment and completion for all Congressional, production data and privacy (PII) related issues for the functional management managers.

Broomfield, Colorado, US

• Managed all phases of a project to implement automated price quoting Off-net high speed internet access through Siebel for Level 3’s European business.
• Conducted cross functional teams in collaborative efforts and solutions needed for seamless functionality between various enterprise applications overcoming many budget, resource and integration challenges.
• Drove the project from Inception, elaboration and most of construction fitting the deployment into the integrated release for April following Level 3’s RUP (Rational Unified Process) methodology.
• Developed business vision and system features with associated use cases for integrated client applications impacted by the requirements of the project.
• Facilitated JAD and Stakeholder review sessions that unified directions and signed off various project deliverables.
• Developed enterprise level context diagrams illustrating the projects interactions between the pricing, customer and inventory domains.

Broomfield, Colorado, US

Irving, Texas, US

• Management and oversight of the business system analyst team responsible for creation of the MMP (Medical Management Platform) project.
• Final review and sign off on project artifacts such as use cases, sequence diagrams and data models.
• Developed a strategy for the integration of requirement and business rules from CaliberRM into the Business Intelligence development platform.
• Co-developed a plan to bring the various service specifications ERD’s together for the creation of the domain model.
• Resource allocation of all Business System Analyst as determined from project plan various scrum iterations.
• Integrated project deliverables needed in the SDLC according to the Vendor’s Agile SDLC methodology.

Denver, CO, US

• Lead Business Analyst responsible for management, oversight and sign-off of the design / implementation of a new.Net web-based application that automates 270 vocational counselor’s business processes in 19 regional.
• Created detailed Use Case documents from multiple JAD meetings with SME’s and needed stakeholders, which modeled how the business processes would be designed.
• Validated all Use Case and requirements changes with actual working prototypes that confirmed designs to stakeholder’s expectations.
• Oversight and management of the offshore vendor’s onsite leads on several phases of the project, ensuring deliverable milestones schedules and quality parameters as defined in the contract.
• Protected the project enhancement budget through detailed analysis of all vendor change request effectively saving the project $500K in unneeded change orders.