Tahsin Hassan Email & Phone Number

Fairborn, Oh, Us

Cincinnati, Ohio, United States

Dhaka, Bangladesh

Key Responsibilities: Product Development and Launch: • Led the development and launch of innovative Value Added Services (VAS) tailored to enhance customer experience, increase engagement, and drive revenue growth. • Collaborated with cross-functional teams, including marketing, engineering, and finance, to develop service concepts, coordinate implementation, and bring new products to market. • Oversaw the end-to-end product lifecycle from concept through to rollout, ensuring high-quality delivery and effective positioning. Market and Customer Analysis: • Conducted market research and customer segmentation analysis to identify opportunities for new services and enhancements to existing offerings. • Analyzed user behavior and preferences to optimize service offerings and maximize customer satisfaction, engagement, and revenue. • Utilized data insights to design targeted campaigns, resulting in increased VAS uptake and reduced customer churn. Revenue and Performance Management: • Drove VAS revenue by launching successful promotions and developing strategies that increased adoption and usage. • Consistently tracked performance metrics to assess service profitability and impact, presenting insights and strategic recommendations to senior management.Vendor and Partner Collaboration: • Managed relationships with key VAS vendors and partners, negotiating contracts, setting SLAs, and ensuring alignment with business goals. • Coordinated with external stakeholders to introduce new content and service features, maintaining a competitive and relevant service portfolio. • Ensured seamless integration of third-party services and monitored vendor performance to uphold quality standards. Compliance and Quality Assurance: • Maintained compliance with regulatory standards for VAS content and data handling. • Conducted quality assurance and user experience tests for all VAS before launch, ensuring seamless and high-quality service delivery.

Dhaka, Bangladesh

-Design and implement Customer Lifecycle Management (CLM) micro campaigns on non-user, churn segment to contribute to the achievement of interim and annual revenue and market share business targets-Designing micro-campaigns using analytics models on data users and non-data users segments to contribute to the achievement of interim and annual revenue and market share business targets-Measure, track and report on all campaign results and financial impacts of key initiatives, partnering with analytics, data warehouse and finance teams-Own & manage lifecycle and P&L of the Data Segment to ensure the business targets in Revenue, ARPU, Activation to RGB, APPM, APPD etc-Assume end-to-end responsibility for products and campaigns, including but not limited to in-depth analytics, insights analysis, product/campaign design, pricing, promotion, channel activities, customer loyalty and retention.

Dhaka, Bangladesh

Key Achievements:- Net Gross Churn reduced by 2.0% and Net Churn reduced by 2.4% in the period 2018 (Q3, Q4) vs 2020 (Q1)- YoY 20.3% growth (2018/2019) in Addback despite Airtel amid no new customer acquisition for Airtel-Star Performer of the Quarter Award Q1, 2019• Design and implement CLM micro campaigns on non-user, churn, winback/addback segment to contribute to the achievement of interim and annual revenue and market share business targets• Deliver insight driven cross-functional and cross channel end to end program to achieve Airtel Revenue generating base (RGB) QoP and year-end target• Apply various analytical model (base churn prediction/prevention etc) in Airtel subscriber base to ensure high retention throughout entire customer lifecycle journey• Develop campaign engagement program for winback & high value customers.• Maintain operational process for the development of customer propositions.• Responsible for high value customer base increase, up gradation program & ARPU enhancement• Managing all the BTL Channels of Communication (SMS, emails, IVR, USSD channel & outbound calls) to increase uptake and engagement of CLM campaigns and ensure incremental ARPU of Airtel Subscriber base

Dhaka, Bangladesh

Key Project Portfolio:- IFLIX- Airtel MyPlan- Airtel Timebytes- Airtel Yonder Music- Drive improved customer engagement and usage through Data driven applications - Plan and generate revenue growth from Messaging and AirCredit service- Launch promotions and customer communications to deliver growth in Core VAS services- Driving the end to end delivery of the product by the vendors- Plan and implement the launch of the products developed with IT, Vendor and Marcom teamAchievement: Star Performer of the Quarter Award (Q4, 2017)Star Performer of the Quarter Award (Q1, 2018)

Dhaka, Bangladesh

International Roaming:- Launched 5 IOT agreements- Managed and coordinated IDD SMS platform migration and merger from Airtel’s System- Maintained internal data base; agreements, launching list, & IR related doc (IR21 & AA14) - Handled IR customer complaint and queries on regular basis- Made periodic evaluation of roaming performance as Domestic Roaming (DR) migrated Airtel IR inbound traffic to Robi network

Dhaka, Bangladesh

• Design and implement Corporate based network (LAN/WLAN)• Configure and maintain Access Point, Network Printer & Scanner • Maintain and troubleshooting network based problem (TCP/IP) and devices like Router, Switch, Firewall • Working on Domain, Active directory, User Management, Group Management Policy, RAID Configuration• Configure and maintain DHCP and File server, Mail Server

Melbourne, Australia

Hybrid Mobile Apps Development Project• Working on AngularJS based Ionic framework with HTML, CSS for building Mobile Applications

House#138, Road#1 Baridhara Dohs Dhaka

• Designing and planning of Solar LED street light system project• Product testing and inspection of installation on site• Customer training and troubleshooting the system

Master Of Business Analytics, 3.8

Master'S Degree, Computer Science, 3.06

Bachelor Of Science (B.Sc.), Electrical And Electronics Engineering, 3.25 Of 4.00

Majoring in Power System and Telecommunication Engineering. Active member of BRACU IEEE and Robotics Club.

Gce A Level, Science, 1A 2B

Member of Mastermind School Community Service Club - Working as supervisor for project works of the club members

Gce O Level, 7A 1B

Received the Best School Prefect Award Served for 3 years as Head Prefect (Class X) and Prefect (Class VIII & IX)