Continuing to serve as human factors engineer for contracts with the Federal Aviation Administration (FAA) and the Transportation Security Administration (TSA), a role that has continued through multiple company mergers. Manage a team of human factors specialists, operations analysts, and technical editors who support research at the FAA Research and Development Human Factors Laboratory (RDHFL). Supervise team activities and schedules, review and edit draft deliverables written by the team, and report progress to the customer. Communicate within the corporation about how essential human factors input is throughout the development cycle. Support acquisition of contracts, writing proposals and reports. Support the FAA RDHFL as a representative for human factors in a multidisciplinary team devoted to iterative development of Traffic Flow Management (TFM) software. Develop high-fidelity mockups and simulated walk-throughs of new TFM tools and procedures, and discuss their implications with a team consisting of traffic managers, program officers, software engineers, and TFM experts. Observe users during operational testing, track human factors requirements and identify new human factors issues. Conduct formal usability evaluations in the field and in laboratory settings, and write reports documenting findings. Consulted with FAA to improve noise and lighting conditions on the Command Center Operations Floor. For the TSA, conducted formal human-in-the-loop usability assessments of a graphical user interface for checked-baggage Explosives Detection Systems. Defined the test methodology, supervised the running of the study, interviewed users, and reported results.

Serve as human factors functional area lead for contracts with the Federal Aviation Administration (FAA) and the Transportation Security Administration (TSA), a role that has continued through multiple company mergers. Manage a team of human factors specialists, operations analysts, and technical editors who support research at the FAA Research and Development Human Factors Laboratory (RDHFL). Supervise team activities and schedules, review and edit draft deliverables written by the team, and report progress to the customer. Communicate within the corporation about how essential human factors input is throughout the development cycle. Support acquisition of contracts, writing proposals and reports. Support the FAA RDHFL as a representative for human factors in a multidisciplinary team devoted to iterative development of Traffic Flow Management (TFM) software. Develop high-fidelity mockups and simulated walk-throughs of new TFM tools and procedures, and discuss their implications with a team consisting of traffic managers, program officers, software engineers, and TFM experts. Observe users during operational testing, track human factors requirements and identify new human factors issues. Conduct formal usability evaluations in the field and in laboratory settings, and write reports documenting findings. Consulted with FAA to improve noise and lighting conditions on the Command Center Operations Floor. For the TSA, conducted formal human-in-the-loop usability assessments of a graphical user interface for checked-baggage Explosives Detection Systems. Defined the test methodology, supervised the running of the study, interviewed users, and reported results.

Provided contract support to the Federal Aviation Administration Human Factors organization. (Contract was transferred to TASC, Inc. in January 2011.)

Worked as contract support for the Systems Engineering Branch within the Transportation Security Administration Office of Security Technology.

Served Transportation Security Administration under subcontract with Unisys. Acted as core team member for the TSA Airport Access Control Pilot Program, which conducted pilot tests of new security technologies, including biometrics, in airport environments.

Designed, managed, and executed research test plans to evaluate airport security equipment and procedures. Traveled to test sites, met with local security management and personnel, coordinated and conducted data collection. Supervised data entry, performed statistical analyses, and wrote test reports communicating results to customers, suggesting improvements when necessary and emphasizing the effects of the system on screener effectiveness.

Created and executed test plans designed to assess customer opinion about sound quality of a wide range of telecommunications products and services. Communicated results to product management. Advised product management about sound quality issues during the development phase of products and services. Programmed applications to automate network recording and testing procedures.

Managed databases of membership and donation records. Supervised transfer of records from home-grown database to Raiser's Edge format. Developed streamlined protocols for entry of membership data and financial transactions, as well as for reporting and acknowledgment of transactions.

Conducted research on Spoken Word Recognition and lexical access under grant from the National Institutes of Health.