Mike Conlon Email & Phone Number

Cork, Ireland

Cork, County Cork, Ireland

4 month contract as a Travel Advisor to visitors to Cork and Ireland. This was a really fulfilling seasonal role while I prepared for the next steps in my Tourism career.

Remote

As Global Manager of Partnerships, my goal is to connect with as many operators, boutique hotels, advisors and storytellers who are too on a mission to make travel a force for good.I spent time conducting strategies to connect and build relationships with global tour operators as a means to get them to sign up to the Postcard platform and share their local stories to our community of travellers.

- Responsible for overseeing all aspects of project management and client service on assigned accounts.- Building and developing strong working relationships with assigned clients, serving as their day-to-day contact.- Working effectively with a multidisciplinary internal team to ensure client satisfaction and successful project delivery.- Communication of project-specific client briefs to the internal team.- Troubleshooting project delivery challenges and collaborating with colleagues as necessary to address these.- Leading client and internal status updates, and executing/overseeing client meetings.- Proactive and effective management of available resources and timelines.- Ensuring successful teamwork to meet both client and Tourism Marketing Agency's objectives.- Collaborating with the team and management to deliver continued business growth.

Western Europe

Leading travellers around Western Europe offering them to opportunity to truly immerse themselves in the cultures around them. You can find out more about what kind of positive impact myself and my fellow CEO's have on these people through this blog: https://www.gadventures.com/blog/ceos-iwd/

Toronto, Canada Area

-Responsible for driving product growth within Canada's most competitive educational travel market.-Including new business development, repeat sales and relationship management.-Spearheading the new business acquisition team with a strong focus on outside the box thinking-Territory CEO of simcoe muskoka and Dufferin peel territory sales region; One of which was the most profitable region in all of Canada.-Network to generate new sales opportunities and referrals.- Managing customers accounts through the entire sales pipeline.- Frequently meeting face-to-face with new and existing clients to enhance relationships and create new sales.

County Cork, Ireland

As well as continued assisting in digital marketing and conducting in J1 Work & Travel USA consultations, I am now the lead project manager in starting a brand new program for SAYIT Travel; that being the Camp Councillor USA 2017 program. My duties currently involve creating promotional material to get out to the market as soon as possible, liaising with with the web design team and getting the program on our websites and contacting an array of organisations who will have access to people who may be interested in the program.

Cork, Ireland

Assist in planning and executing Social Media campaigns on Facebook, Twitter, Instagram and LinkedIn. Working closely with marketing, content, design, customer service and SEO team to ensure consistent messaging and branding.

Travelled across California, Nevada and Oregon coaching soccer in summer camps. I coached kids anywhere between the ages of 3-18.As a camp director for the majority of the weeks, I liaised with the regional directors on a daily basis letting them know of camp progress (parent satisfaction, kids satisfaction, extra equipment needed, managing staff duties etc)I learned a great deal in working with kids of all ages during my time coaching soccer in the states.

The River Lee Hotel, Cork

Worked efficiently in a fast paced environment for functions and bar events.Provided excellent customer service by assisting guests with queries and ensuring that their problems were solved in a quick and efficient manner. By going the extra mile, I earned ‘PROUD points’ by getting personal reviews on TripAdvisor and market matrix.On a daily basis, I learned how to deal with unhappy customers and learned that ‘No’ is never the answer; an alternative option must always be given.

Cork, Ireland

Front of line photographer, with added responsibilities of dealing with customer queries and complaints while doing my upmost to enhance guest satisfaction as much as possible.I worked as a photographer, maintenance and also had great interest in learning all about their marketing department and how things are achieved in these terms.

Cork, Ireland

Liaised with the in-game customer service manager by assisting players with in-game technical issues, amongst other problems they may have encountered.Reached daily, weekly and monthly targets in order to get positive appraisals and employee perks. Dealt with all sorts of customers (positive and negative) in a professional and approachable manner in order to solve their issues.

Postgraduate Diploma, Innovation, Digital Entrepreneurship & Transversal Skills

Bachelor Of Business (Bbus, Business In Tourism

Activities and Societies: The Idea Hub (Entrepreneurial Society), LGBT Society, CIT SoccerI have reached the final of a student.