Michael Connell Email & Phone Number

Edinburgh, Gb

Austin, Texas Metropolitan Area

Overview:Utilized data analysis to identify trends and opportunities, informing strategic business decisions. Facilitated communication between stakeholders to ensure alignment with project objectives and drive successful outcomes.Key Responsibilities:• Developed reporting frameworks using Power BI, Python, and SQL to analyze excess, aging, and discontinued stock, achieving a 40% increase in in-stock availability within 6 months. Automated weekly KPI metrics with Power BI dashboards, reducing reporting time from 5 hours to 5 minutes. Revamped sales reporting workflows, refreshing data hourly and eliminating 2 hours of manual effort weekly.• Designed Python scripts for automated data extraction and loading, enabling seamless integration with Power BI dashboards and reducing manual data handling by 40%. Executed complex SQL queries to join, aggregate, and summarize large datasets, driving actionable insights.

Knoxville, Tennessee, United States

Overview:Promoted from Associate to Lead Operations Coordinator within 12 months for exceeding KPIs & promoting automation utilizing Excel to speed up data entry processes & allow expedited account growth.Key Responsibilities:• Designed and implemented Excel-based automation tools, including macros, VLOOKUPs, and pivot tables, reducing manual tender-building processes by 8 hours weekly and decreasing request processing time by 90%.• Spearheaded a 350% increase in account volume within the first 90 days by optimizing workflows and improving data accuracy, contributing to expedited account onboarding and client satisfaction.• Led team of 12 to achieve the highest load-building output in the region, exceeding the next team’s performance by 7% over 90 days. Streamlined team workflows and leveraged data-driven insights to improve productivity.

Knoxville, Tennessee, United States

Aberdeen, United Kingdom

Overview:Provided 24/7 support in a data-driven SaaS environment, specializing in technical troubleshooting, data analysis, and user training. Ensured seamless functionality of analytics tools, enhancing operational efficiency and customer satisfaction.Key Responsibilities:• Diagnosed and resolved complex issues involving Python, R, and SQL queries for wide range of software suites, consistently surpassing KPIs with an average of 8 tickets closed daily (33% above team average).• Mentored team members in petroleum geology and data fundamentals, driving a 30% increase in ticket resolution efficiency and streamlining issue-handling workflows.• Reviewed and corrected technical documentation bi-monthly to ensure accuracy, clarity, and usability, supporting team performance and knowledge-sharing initiatives.• Led training sessions on analytics tools, empowering end-users to effectively utilize SaaS solutions for data interpretation and decision-making.