Michael Connell Email & Phone Number

Edinburgh, GB

Austin, Texas Metropolitan Area

• Overview:Utilized data analysis to identify trends and opportunities, informing strategic business decisions. Facilitated communication between stakeholders to ensure alignment with project objectives and drive.
• Developed reporting frameworks using Power BI, Python, and SQL to analyze excess, aging, and discontinued stock, achieving a 40% increase in in-stock availability within 6 months. Automated weekly KPI metrics with.
• Designed Python scripts for automated data extraction and loading, enabling seamless integration with Power BI dashboards and reducing manual data handling by 40%. Executed complex SQL queries to join, aggregate, and.

Knoxville, Tennessee, United States

• Overview:Promoted from Associate to Lead Operations Coordinator within 12 months for exceeding KPIs & promoting automation utilizing Excel to speed up data entry processes & allow expedited account growth.Key.
• Designed and implemented Excel-based automation tools, including macros, VLOOKUPs, and pivot tables, reducing manual tender-building processes by 8 hours weekly and decreasing request processing time by 90%.
• Spearheaded a 350% increase in account volume within the first 90 days by optimizing workflows and improving data accuracy, contributing to expedited account onboarding and client satisfaction.
• Led team of 12 to achieve the highest load-building output in the region, exceeding the next team’s performance by 7% over 90 days. Streamlined team workflows and leveraged data-driven insights to improve productivity.

Knoxville, Tennessee, United States

Aberdeen, United Kingdom

• Overview:Provided 24/7 support in a data-driven SaaS environment, specializing in technical troubleshooting, data analysis, and user training. Ensured seamless functionality of analytics tools, enhancing operational.
• Diagnosed and resolved complex issues involving Python, R, and SQL queries for wide range of software suites, consistently surpassing KPIs with an average of 8 tickets closed daily (33% above team average).
• Mentored team members in petroleum geology and data fundamentals, driving a 30% increase in ticket resolution efficiency and streamlining issue-handling workflows.
• Reviewed and corrected technical documentation bi-monthly to ensure accuracy, clarity, and usability, supporting team performance and knowledge-sharing initiatives.
• Led training sessions on analytics tools, empowering end-users to effectively utilize SaaS solutions for data interpretation and decision-making.