Managed a team of product support engineers responsible for identifying and resolving product problems on spark-ignited gas engines for oil & gas and electric power applications.Responsible for product health (Performance, Quality, Reliability, Durability) worldwide, identifying design and manufacturing problems through warranty claims, service reports, field-follow, dealer contacts and worldwide field trips.Responsible for keeping senior management informed of product problem findings and recommendations on proper and timely corporate response.Led team responsible for the evaluation of design, workmanship and safety problems to confirm product's acceptability for continued use or to recommend major improvements, curtail production or stop shipment.

Led evaluation and developed business cases for opportunities related to the Gas Compression segment of Cat Oil & Gas, including providing detailed requirements documentation for future product design and investment.Led strategy review, market opportunity, and pricing to successfully launch five new programs to grow market opportunity and aftermarket services.Collaborated with leadership from Cat Oil & Gas to provide market insight on industry trends and competitive threats, by region, to support new business development for the Gas Compression industry.Developed long-term market opportunity and forecast, including a multi-year project plan and objectives.Concepted and guided the development of a competitive landscape database to identify ideal engine growth opportunities.Implemented voice of customer (VOC) database to document, track, and prioritize product improvement ideas received through regular OEM / Packager meetings.Responsible for supporting Industry Conferences and presenting new technology updates on Cat Oil & Gas Products.

Manage after sales product technical support for Marine power systems applications for all of Europe, Africa, and Middle East.Responsible for monitoring the overall performance of products to reduce warranty costs andto meet the needs of customers. Product Warranty Support: $7-9 MillionCaterpillar representative responsible for onsite technical solutions to customers’ advanced problems including installation audits and applied failure analysis of failed components.Manage territory field follow vessels for Continuous Product Improvement (CPI) and New Product Introduction (NPI) programs. Field Follow Program Administration: $250,000-850,000/yrDevelop and maintain relationships with key customers and Dealer Service & Sales Managers.Deliver feedback on technical capability of dealers to Marketing in support of dealer development.Collaborate with District/area Managers, Dealer Service & Sales Managers, marketing & support management, and Engineering management to influence design decisions and formulate field problem management.

Manage after sales product technical support for Marine power systems applications.Caterpillar representative responsible for onsite technical solutions to customers’ advanced problems including installation audits and applied failure analysis of failed components.Manage territory field follow vessels for Continuous Product Improvement (CPI) and New Product Introduction (NPI) programs.Develop and maintain relationships with key customers and Dealer Service & Sales Managers.Deliver feedback on technical capability of dealers to Marketing in support of dealer development.Collaborate with CAT dealers, OEM’s, and Engineering to improve marine engine product reliability and reduce product warranty.Collaborate with District/area Managers, Dealer Service & Sales Managers, marketing & support management, and Engineering management to influence design decisions and formulate field problem management.

Responsible for the design of attachments and components for the 7L, 9L and 32L Marine NPI programs. Responsible for collaborative product and process development (CPPD) with suppliers, purchasing, logistics, and assembly to introduce new designs into production.Implemented a series of new aftercooler designs on 7L and 9L engines that resulted in product reliability improvement and increased product profit through cost reductions.Responsible for engineering design and insight on the 32L Tier 3 Commercial engine including system concept modeling, collaborating with suppliers, and managing drawing releases.

Restored antique race boats and built custom vessels. Specialties included framing and planking vessels, painting hulls, and varnishing decks.