Michael Corcoran Email & Phone Number

Washington, Dc, Us

The Kennedy Center Information Technology department provides and supports a variety of applications, systems and tools to staff, performers, patrons and other constituents. The role of the Service Desk Manager is to coordinate support between various teams within information technology, including security, CRM, ERP, and Windows desktop support, to handle the hundreds of technology support requests made each day from the 700+ staff who work at the Kennedy Center facility and its satellite locations in the DC area. ► Manages 2 frontline support staff who support all end-users in using the appropriate technology resources allocated to them.► Manages and improves the Jira ticketing infrastructure using automation to provide efficient ticket handling► Responsible for maintaining high levels of service quality and end user satisfaction using appropriate, available, and actionable metrics.► Oversees new staff onboarding and developed a series of PowerShell tools to reduce the setup time for each user from hours to only 5 minutes and from 70 steps to only 6. ► Administers Office 365 and Teams, Windows Active Directory, Kace, DocuSign, Adobe Creative Cloud and Google Apps. Supports AV needs for staff meetings and board meetings.► Provide hands-on support to staff each day.

North Bethesda, Md, Us

Xometry is a rapidly growing startup that is transforming American manufacturing. Their proprietary instant quoting technology and nationwide network of manufacturers provides a streamlined on-demand manufacturing experience that is unparalleled in the market. The role of the IT Director is to manage all internal technology needs for 400 staff in 6 offices (and remote staff) in Maryland, Kentucky, and Tennessee. Current staff of 4 handle all equipment purchases, new hire onboarding, internal cabling, helpdesk management, Internet and software contracts, in-house AWS infrastructure, and SaaS application management.► Supported exponential growth of staff during this start-up’s period of rapid expansion toward IPO while bringing all systems in alignment with business needs. Managed $1.5+ million annual staffing and equipment spending. Assured reliable access to all local and cloud resources at 8 U.S location and managed geographically-dispersed staff of 4 focused on onboarding and supporting the growing US and German staff. ► Migrated from outsourced desktop support to in-house support and established ConnectWise helpdesk, providing an improved support environment and saved $100K per year in support costs. Team handled 250 tickets/month. ► Provided hands-on support for Windows Server and Active Directory, Powershell, Hyper-V hosts, AWS VPC, Meraki switches and APs, Meraki and Palo Alto firewalls, and administration of Zendesk, Confluence, Adobe SaaS, Tableau, Slack, Google Workspace, Route 53 DNS, Office 365, and enterprise VPN.

Silver Spring, Maryland, Us

Created corporate technology organization for this $50 million hospitality nonprofit, with 35 locations around the United States. Built, sustained, and supported technology strategy, platforms, and operations, enabling collection, storage, sharing, and multi-faceted use of all types of data, with the goal of positive customer experiences and seamless access to information anytime, anywhere. Implemented and managed systems related to network and server infrastructures, internal collaboration, telecom, mission-critical hostel guest management, accounting, and human resources.► Ensured information technology plans were effectively aligned with strategic plans through extensive interactions with business leaders and senior staff. ► Worked with hostel managers to develop technology work plans and capital budgets, supporting 24/7/365 operations at 35 hostels and 2 regional offices in the US. ► Planned and implemented migration from Google Apps to Microsoft Office 365 (Email / OneDrive / SharePoint) for 500+ users using multiple tools, including Microsoft FastTrack resources.► Implemented enterprise-wide hosted VoIP, cloud-based Wi-Fi, and SaaS remote management tools to all locations, allowing organization-wide support by core IT staff.► Provided hands-on administrative support for Windows Server, Azure, AWS, VoIP, web hosting, networking, firewalls, Office 365, SharePoint, and Google G Suite.► Handled purchasing / contracting / billing for desktops, servers, networking equipment, mobile devices, VoIP, IT vendors, software, and SaaS and maintenance contracts, with annual responsibility of approximately $500K.

Washington, Dc, Us

Spearheaded strategic and technical oversight of $3 million IT operations and facilities budget encompassing LAN / WAN and telecom for 20 locations, desktops / servers, financial systems, development and membership systems, vendors, and related contracts.► Managed staff of 7 technology professionals, supporting 400+ users in 20 U.S. locations. Additionally supervised 4 facilities staff, servicing 200 employees and tenants in 70,000 SF historic building. ► Installed / maintained / upgraded messaging infrastructure (Lotus cc:Mail, Exchange 2000/2010), eventually migrating services to VMware, reducing requirements for dedicated physical servers from 6 to none.► Developed requirements of new membership and donor management system (CRM), working as Project Manager. ► Managed contractors and in-house staff through implementation of Lawson ERP (iSeries).► Implemented on-premise SharePoint infrastructure, providing strong collaboration platform for geographically dispersed staff.► Designed and contracted re-cabling of headquarters office, moving from Token-Ring LAN infrastructure to Gigabit Ethernet, dramatically reducing number of help desk calls related to network connectivity and diminishing networking costs by over 75%. New network operations center (NOC) was also developed as part of this extensive technology upgrade.► Reclaimed large basement storage space, originally coal bin for 1915 building, creating attractive, very flexible, easy-to-use training and meeting facility. Project included exposing brick, adding projection systems and other AV components, and an NComputing training environment.► Implemented move to collocation (outsourced) server facility, providing more secure and stable environment for company’s network and saving over $250K in planned in-house infrastructure upgrades.

Washington, Dc, Us

Worked extensively with senior management and program managers from around the organization to develop annual budgets covering 70 programs and offices, ranging from $20K to $3M each. Total annual budget managed was $50M. ► Collaborated directly with CFO, developing organization’s first multi-year financial plan.► Concurred on numerous procurement and revenue contracts, with an eye toward ensuring business-smart decisions, resulting in many departments finding savings or better business terms.

Montreal, Quebec, Ca

Performed requirements analysis for statewide child support enforcement systems in Pennsylvania and Arkansas. Developed Access database to provide better coordination of requirement elements, and designed proposals used to bid projects to various state government agencies.

New York, Ny, Us

Determined logistical needs of production/line areas and provided the financial management and business insight necessary to fulfill those needs. Acted as primary liaison between numerous production units and corporate administration. Closely monitored spending to prevent overruns and kept senior management aware of all potential risks.

Burbank, California, Us

Contracted in-house and on-location technical facilities for assorted news and sports programs, including Nightline, 20/20, the Kentucky Derby, the 1984 Democratic Convention, and World News Tonight. Managed vendors, disbursed cash payments on-location, and prepared production budgets. Forecasted costs for news coverage done by ABC News bureaus

Master Of Business Administration (M.B.A.), Management Information Systems

Bfa, Television & Film Production