Michael Coyle Email & Phone Number

Letterkenny, County Donegal, Ireland

Leading a team providing underwriting support to PGIM Real Estate's Agency Lending group.My team provides support in the collection, management and analysis of property and mortgage credit due diligence, primarily for conventional and affordable Fannie Mae and Freddie Mac multifamily transactions.

Letterkenny

Letterkenny

I took the lead on transition of Asset Management (leasing consents) work from US businesspartner to Ireland. Leading a team of 3 carrying out lease consent work on Domestic US andInternational Portfolio loans. Additional responsibilities include distributing and managingworkloads, mentoring new team members, reviewing and rewriting reports compiled by othersbefore submission.Servicing, Treasury and Cash Management functions across the PGIM International Portfolio.Providing a high level of customer service to high net worth borrowers across the US and Europe,and dealing with requests in a timely and efficient manner across all Prudential capital sources.Surveillance on CMBS and General Account Loans (Domestic US & International). Financial statementanalysis, rent roll analysis, loan trigger reviews, watchlist reporting, compliance certificates, Ratings Agency requests, budget reviews, CMBS loan securitizations and compliance reviews.Investor Reporting – CMBS 1.0 (master servicer), CMBS 2.0 (primary servicer) and K-Deal (FreddieMac)Building and maintaining productive relationships with external parties such as high net worthborrowers, external banks and property managers to enhance the servicing of portfolios.Attending Industry Conferences dealing with external influences such as Brexit and USPresidential elections. (CREFC Spring & Autumn Conferences 2016)Anticipate issues that may adversely affect portfolio performance and take action to reduce risks.Extensive use of various applications and systems such as MS Office, particularly Excel, IBM LotusNotes and McCracken Strategy.

Letterkenny

Senior Operations Representative for the Prudential Retirement Participant Service Centre(PSC), dealing primarily with Defined Benefit and Defined Contribution retirement products.Duties performed:- Routine and extraordinary account maintenance for group retirement participants, whileconsistently exceeding all KPIs and quality metrics.- Provide an excellent level of Customer Service to pre- and post-retirement participants, regularlyin challenging circumstances.- Call Coaching & Quality Improvement – training and guiding colleagues towards providing ahigher level of service and support for clients. Improved the overall quality at our location aftertaking on this role.- Additional support provided for Prudential structured settlement annuity clients.- Training new members of the team in several different roles within the PSC.- Analysing call trends and monitoring compliance across the team.