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Michael Crabiel Email & Phone Number

Senior Project Manager at Custom Business Solutions, Inc.
Location: Grand Rapids Metropolitan Area, United States, United States 9 work roles 1 school
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Current company
Custom Business Solutions, Inc.
Role
Senior Project Manager
Location
Grand Rapids Metropolitan Area, United States, United States
Company size
28 employees

Who is Michael Crabiel? Overview

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Quick answer

Michael Crabiel is listed as Senior Project Manager at Custom Business Solutions, Inc., a company with 28 employees, based in Grand Rapids Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Michael Crabiel.

Michael Crabiel previously worked as Sr. Business Analysis Group Manager & Application Owner, Vice President at Pnc and Business Analysis & Performance Reporting Analytics Group Manager, Vice President at Pnc. Michael Crabiel holds Ba, Management And Organizational Development from Spring Arbor University.

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Custom Business Solutions, Inc.

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Profile bio

About Michael Crabiel

A versatile and detail-oriented senior business operations manager with extensive experience in business analysis, strategy implementation, leadership, project & program management, performance analytics, process improvement, and workforce management. Experienced producer with advanced skills in data analysis, business analysis, and providing project management support to both large and small-scale efforts. A highly motivated and results-oriented leader with excellent communication, analytical, organizational skills, and the ability to work independently or as an integral part of a team.Key Competencies:♦ Leadership♦ Strategy Implementation♦ Business Analysis♦ Program Management♦ Project Management♦ Business / Data Analytics♦ Agile Project Management♦ Performance Management♦ Metric Development♦ Resource Management♦ Forecasting / Capacity Planning

Current workplace

Michael Crabiel's current company

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Custom Business Solutions, Inc.
Custom Business Solutions, Inc.
Senior Project Manager
novi, michigan, united states
Website
custom-it.com
Employees
28
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9 roles · 34 years

Michael Crabiel work experience

A career timeline built from the work history available for this profile.

Sr. Business Analysis Group Manager & Application Owner, Vice President

Pnc

Kalamazoo, MI

  • Application owner for the Client Product Implementation (CPI) application in Treasury Management (TM). o Responsible for setting strategy, priority, and direction for application enhancements. o Managed and directed.
  • Application owner for the Client Product Implementation (CPI) application in Treasury Management (TM). o Responsible for setting strategy, priority, and direction for application enhancements. o Managed and directed.
  • Managed project managers supporting miscellaneous applications and projects.
  • Responsible for measuring and monitoring performance through build out of automated KPI reporting to monitor product pipeline statistics as well as TMCC agent performance.
  • Managed team of report developers working in SQL, Oracle, and Tableau.
  • Managed Eclipse Servicing Product Owner that served as TM SME for the EDGE servicing transition.
2018 - 2023 ~5 yrs

Business Analysis & Performance Reporting Analytics Group Manager, Vice President

Pnc

Kalamazoo, Michigan, United States

  • Managed performance reporting and analytics group for Customer Care Center.
  • Responsible for measuring and monitoring performance through build out of automated reporting.
  • Analyzed data to determine and share areas of opportunity, weakness, etc.
  • Managed database, data imports from source systems, data automation, and report generation process.
  • Restructured talent on team with focus on diversity and knowledge related to new reporting technology.
  • Transitioned from older… Show more
2015 - 2018 ~3 yrs

Sr. Business Analyst Customer Care Center Performance And Workforce Management, Vice President

Pnc

Kalamazoo, Michigan, United States

  • Interim manager for reporting team.
  • Managed Speech Analytics application to assist in project support, identify opportunities, and drive improvements. o Managed project and developed metrics to build out center-wide performance scorecard tool. o Used.
  • Managed business projects and researched various Key Performance Indicators to understand… Show more
  • Managed business projects and researched various Key Performance Indicators to understand current service excellence obstacles, recommend various options for improvement, etc.
  • Researched and benchmarked current industry trends to stay in touch with technology advancements and best practices.
  • Developed operational dashboards, bringing focus to KRI’s and created operational scorecard reporting.
2011 - 2015 ~4 yrs

Michigan Market Administration Manager, Vice President

Pnc

Kalamazoo, Michigan, United States

  • Responsible for budgeting and managing compensation expense of over $28MM in Michigan retail branch market. o Oversaw budgeting and managing staffing mix within Michigan retail branch network, which included 940+.
  • Continuously provided compensation, expense, and headcount analysis to retail leadership while assisting with meeting strategic objectives. o… Show more
  • Continuously provided compensation, expense, and headcount analysis to retail leadership while assisting with meeting strategic objectives. o Served as Verint Impact 360 staffing model liaison for Michigan retail.
2009 - 2011 ~2 yrs

Relationship Manager/Business Analyst

Pnc

Kalamazoo, Michigan, United States

Maintained retail branch network staffing model, developed and implemented branch activity methodologies. Oversaw forecasting, analyzing, and generating annual FTE budget for over 1,400 branches. Successfully implemented and maintained staffing model for entire retail branch network. Identified operational efficiencies with savings totaling over 216 FTE..

2006 - 2009 ~3 yrs

Operations & Technology Manager/Process Improvement Officer, Vice President

The Bank Of Holland

Holland, Michigan, United States

Developed and implemented annual strategic plan for operations and technology, including threeyearforecast. Responsible for identifying, researching, and creating opportunities for efficiencies throughout organization. Successfully managed and implemented comprehensive disaster recovery process including technology implementation to ensure constant.

2004 - 2006 ~2 yrs

Information Technology Project Manager

Meijer, Inc

Grand Rapids, Michigan, United States

Planned and executed technology related projects for Supply Chain Merchandising Application Development, Network Services (WAN), Network Client Services, ITS Security, and Architecture.Successfully designed and implemented milestone management process for major cross-functional program, resulting in more focused approach to managing multi-project effort..

1999 - 2004 ~5 yrs

Business Process Improvement And Design Analyst

First Of America (Now Pnc)

Kalamazoo, Michigan, United States

1992 - 1998 ~6 yrs
Team & coworkers

Colleagues at Custom Business Solutions, Inc.

Other employees you can reach at custom-it.com. View company contacts for 28 employees →

CH Cathy Hangbers Cathy Hangbers Colleague at Custom Business Solutions, Inc.Cincinnati, Ohio, United States, United States View → MA Maki Alluaiby Maki Alluaiby Colleague at Custom Business Solutions, Inc.Iraq, Iraq View → JC Jack Cloyd Jack Cloyd Colleague at Custom Business Solutions, Inc.Altamonte Springs, Florida, United States, United States View → RC Robin Casey Robin Casey Colleague at Custom Business Solutions, Inc.South Lyon, Michigan, United States, United States View → CB Carole Burton Carole Burton Colleague at Custom Business Solutions, Inc.Novi, Michigan, United States, United States View → AG Alex Gog Alex Gog Colleague at Custom Business Solutions, Inc.Ukraine, Ukraine View → JL Joe Lieber Joe Lieber Colleague at Custom Business Solutions, Inc.Detroit Metropolitan Area, United States View → PA Phillip Allen Phillip Allen Colleague at Custom Business Solutions, Inc.Warren, Michigan, United States, United States View → JP Jared Price Jared Price Colleague at Custom Business Solutions, Inc.Brighton, Michigan, United States, United States View → BF Bob Franklin Bob Franklin Colleague at Custom Business Solutions, Inc.West Bloomfield, Michigan, United States, United States View →
1 education record

Michael Crabiel education

FAQ

Frequently asked questions about Michael Crabiel

Quick answers generated from the profile data available on this page.

What company does Michael Crabiel work for?

Michael Crabiel works for Custom Business Solutions, Inc..

What is Michael Crabiel's role at Custom Business Solutions, Inc.?

Michael Crabiel is listed as Senior Project Manager at Custom Business Solutions, Inc..

Where is Michael Crabiel based?

Michael Crabiel is based in Grand Rapids Metropolitan Area, United States, United States while working with Custom Business Solutions, Inc..

What companies has Michael Crabiel worked for?

Michael Crabiel has worked for Custom Business Solutions, Inc., Pnc, The Bank Of Holland, Meijer, Inc, and First Of America (Now Pnc).

Who are Michael Crabiel's colleagues at Custom Business Solutions, Inc.?

Michael Crabiel's colleagues at Custom Business Solutions, Inc. include Cathy Hangbers, Maki Alluaiby, Jack Cloyd, Robin Casey, and Carole Burton.

How can I contact Michael Crabiel?

You can use AeroLeads to view verified contact signals for Michael Crabiel at Custom Business Solutions, Inc., including work email, phone, and LinkedIn data when available.

What schools did Michael Crabiel attend?

Michael Crabiel holds Ba, Management And Organizational Development from Spring Arbor University.

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