Primary financial contact for the technical call center representing $307 million in operating expenses. Responsibilities included providing monthly expense comparisons to budget/forecast, and budget/forecast modeling.• Built productive relationships with our business partners – on an ongoing basis gave insight into areas of improvement or concerns within the business (In one instance was able to address handle time concerns and get it corrected saving about $1 million in expense)• Consolidated reporting for SVP level presentations, covering areas outside my scope of work• Formalized our consolidated financials and budget forecast models which account for over $700 million in expense

Directed a one-person team where primary responsibilities included analysis on incentives for field service and customer care partners, monthly executive presentations and analysis for field service operations. • Participated in a CLE (Coaching and Leadership Essentials) class • Increased productivity of team by 20% through automation, efficiency and elimination of legacy reporting • Team responsible for $66 million incentive program for field service partners• Headed management level meeting each month to discuss business drivers and to encourage cross functional learning• Provided technical analysis on $1.8 billion operations expenses and $1.0 billion revenue through preparation of executive level presentations• Implemented an incentive model around care partner performance on agent satisfaction and issue resolution. Potential payout of $3 million over the course of the first year

Primary responsibilities included executive presentation development, weekly and monthly flashes for executive team, and analysis of business drivers for all of operations. • Chaired the regional finance call each month, focused on understanding the business and knowing all the drivers for financial impacts• Reduced overall spend by $5 million through analysis of remote issuance • Utilized Cognos to build weekly/monthly reporting on key field service financial KPI’s

Primary responsibilities included analysis of monthly financial statements, executive flash/presentations, budget/forecasting, tech capacity/productivity reporting, mobility, and inventory consumption reporting.• Developed detailed rate volume model which was used in executive presentations• Instrumental in the redesign of the weekly tech level detail report into a dashboard that is utilized to see long standing trends and issues in the business• Produced weekly/monthly reports to help automate analysis of business drivers, these tools were used by the field and finance leadership to effectively manage the business• Created a weekly estimate to help leadership make more timely decisions based on current trends• Gave budgetary /forecasting guidance to Home Service IT department to ensure their financial needs were met

•Gathered and summarized data for stimulus package request, and network infrastructure for merged company. •Routinely lead or sit on teams that determine process enhancements. •Research economic trends to determine present and future growth opportunities.•Created a forecasting template for DSL project spending that helped determine cost effectiveness of projects.•Team was recognized for their work on DSL forecasts within forecast database system.

•Lead responsibilities within finance group, coordinated and delegated tasks.•Evaluated financial performance, expenditures, and trended future requirements.•Prepared and presented monthly result packages for executive meetings.•Improved modeling process through unit cost analysis of growth drivers.•Maintained the network planning group’s intranet presence.

•Evaluated financial performance, expenditures, and trended future requirements.•Automated processes through implementation of database system.•Provided financial information for state commission requests.•Research and gathered data to be used in budget modeling process.•Prepared monthly financial material for presentation to executives.