Michael Crissinger Email and Phone Number

Completing an AAS in Cybersecurity before finishing with SANS University with a BAS in Cybersecurity.

System Administrator for the US Navy responsible for maintaining and ensuring the operation of major shipboard systems. . Network Operations Center Technical Lead of over 50 different systems in a highly available, 24x7 environment. Responsible for the building, configuring, patching, and troubleshooting virtual servers both Linux (RHEL) and Windows (2003/2008R2/2012) systems. Responsible for over 50 Cisco IOS switches and 4 Routers. Backup management. Implemented an Inventory Asset Management solution for over 5000 technical assets.•NOC Supervisor of 3 System Administrators in a 24x7, highly available environment. •Responsible for constant availability and monitoring of over 50 systems.•Daily upkeep and preventative maintenance of all systems, servers, and switches.•Verifying update status, system health, and consistency of backups. •Appropriately communicating potential outages and problems with all involved parties. •Allowed 3000+ users to have continued network access during a 2019 network upgrade. Engineered and implemented a network design that was approved by the installation team and the ship, avoiding what would have been a 30-day network outage. •Planned and supervised a PC refresh of 1500 computers across 15 departments. The evolution took only two weeks after originally being scheduled for six weeks.•Linux System Administrator for a system that incorporates aviation, surface & subsurface maintenance, supply, inventory, finance, and administration.• Microsoft Exchange and Active Directory Administrator. Responsible for over 5500 email and end user account functionality.

Help-desk Supervisor in charge of organizing and operating a 24/7 help-desk during an active deployment. Managed 36 help-desk technicians for over 5500 active users. • Dispatching technicians to end users for on-site troubleshooting. • Scheduling and assigning technicians trouble calls appropriate to their specialty and experience. • The help-desk completes an average of 150 trouble calls per day.

Help-desk Technician responsible for providing technical support and assistance to over 5500 end users on an enterprise shipboard network. Resolved over 1500 trouble tickets.• Writing procedures and training for end users. • Installing and troubleshooting computer peripherals. • Providing technical assistance over the phone and in person to end users. • Escalating issues as needed to system administrators and engineers.

Attended the Networking and Systems Administration program Associate Degree program, with intentions of completing my Bachelors Degree in Information Systems and Cybersecurity. I ended up taking a break from school to join the US NAVY. While in the process of adapting to the NAVY, the school I was attending closed due to losing an accreditation lawsuit. While in school, I maintained perfect attendance and was valedictorian with a 4.0+ GPA.

• Worked with a team of five people to fuel/de-fuel helicopters• Loaded and unloaded passengers and cargo from various types of helicopters.• Performed routine maintenance around the base.• Performed continuity checks on all pumps and received aviation fuel deliveries weekly.• Safely operated floor mounted equipment such as a disk sander and drill presses.

• Obtained and reviewed Job Safety Analysis forms on a daily basis• Worked as a team with a four-man crew • Used hand-held and power tools such as crescent wrenches, sledgehammers, ratchets, sockets, drills, sanders, grinders, needle guns for drilling, reaming, assembling, tightening and boring various pieces of pipes, valves, and structures.• Used mounted power tools such as drill presses grinders, disk sanders, etc.• Attended pre and post safety meetings to ensure accident-free workplace• Reviewed and read blueprints for specific job tasks to visualize the completed product• Utilized various types of precision measuring tools for material cutting• Used basic math skills (addition/subtraction, division/multiplication, fractions) for cutting and assembling parts.• Handled hazardous materials as prescribed via MSDS• Maintained work area by returning all required tools and materials to their inventoried areas• Operated computer data in order to align work tools with correct assembly projects

•Managed five employees•Attended weekly meetings to ensure safety and productivity in the workplace•Used basic hand tools to set up displays and fixtures in store•Used basic math to check clearance of items being assembled•Used computers to access drawings and other specifications online to complete displays and fixtures•Performed daily bank deposits as well as daily safe and register audits.