Michael Croteau Email & Phone Number

Greater Atlanta Area

Every aspect of running a small publishing house: acquisition, editing, design, production, marketing, social media, distribution, and especially interior layout.

Greater Atlanta Area

Oversaw daily updates and promotions for accuracy and handled logistics for the marketing department. Launched remote training and ongoing technical support for 20-member content provider/customer support staff. Senior liaison between programmers, management, and content providers with the goal of improving customer experience.

Greater Atlanta Area

Orchestrated the transition of a large nationwide telephone sales network to a centralized VoIP platform, cutting expenses by over 50%. Later implemented the conversion from phone sales to an online model with lower costs and better customer retention. Assisted in business expansion from one website to dozens through affiliate partnerships. Developed.

Greater Atlanta Area

Doubled the size of a nationwide phone network to over 1,500 lines across sixty-five remote locations throughout the U.S. Monitored traffic patterns and updated line allocations seasonally. Negotiated contracts with vendors and contractors. Programmed and remotely maintained computer and telephony equipment across the network. Owned purchasing, updating.