Michael Cruz Email & Phone Number

As part of the senior team at The Avoca Group, Michael is responsible for all business technologies and support systems.

As part of the senior team at The Avoca Group, Michael is responsible for several diverse areas within the company including; project & account management and IT. Actively grow existing services and revenue by ensuring improved customer experience. Create organizational efficiency, optimizing business processes, overall project planning, implementation, maintenance and effectiveness of information systems & services and managing service delivery. Hands on management of projects and supporting technology and services. Institute processes in support of the business development effort. Generate project proposals and contracts, financial analysis and cost projections. Develop and oversee contract and administration process including A/R & A/P. Development and support of HR functions including policy development and staffing.

Led staff of IT professionals, outside consultants & outsourcing partners in the initial build and delivery of key IT infrastructure and business solutions. Partnered with CIO & CFO to provide leadership in global strategy and resource allocation. Assured integrity, security and access to corporate network data, proprietary information and related intellectual property. A key player in e-commerce strategy, integration and execution.• Project management• Strategic Planning & Budgeting • Security• Disaster Recovery/Business Continuity• Performance Management, Mentoring, Team Building• IT Infrastructure & Enterprise Architecture• Business-IT Alignment• Data Center & Call Center Operations• Process reengineering• IT Benchmarking

Responsible for IT infrastructure and developer support teams in all areas of systems administration, telephony, video conferencing, LAN/WAN support and Web administration. Led process development, established standards for policies and procedures. Facilitated development of corporate Business Continuity Planning efforts. Coordinated technology related activities for outsourcing initiatives.

Responsible for building and maintaining core UNIX, Windows, data communications (LAN/WAN & firewall), telephony, video conferencing, intranet (webmaster) and disaster recovery capabilities. Developed & delivered technical training courses.

Selected as a member for the formation of the Advanced Computing Environment Group. Provided systems administration & technical support to software development staff. Led identification, evaluation and recommendations for emerging administration technologies.

Provided system and network administration in a computer center environment. Supported 2 DEC VAX clusters of 6 machines. Wrote scripts for computer operations staff. Baselined and documented process flow.

Provided all aspects of OA&M support, performance tuning, operations, disaster recovery, lab planning, shell programming, etc.

Responsible for all areas of computer operations, including data archive, restore, data tape library. Automated many administrative procedures with shell scripts.

Responsible for remote printer facilities and phototypesetting.