Michael Townsend Email & Phone Number

Technical Support & Troubleshooting: Provide responsive support for hardware,software, and network issues, ensuring efficient resolution and minimal downtime forusers.System Maintenance & Security Compliance: Monitor and maintain IT infrastructure,implementing security protocols and ensuring compliance with JPMorgan Chase’sstandards.Collaboration & Project Assistance: Work with cross-functional teams to resolvetechnical challenges and support IT projects, minimizing disruptions duringimplementations or upgrades.Documentation & Continuous Improvement: Document procedures, issue resolutions,and system changes while staying updated on industry trends to suggest IT

San Antonio, Texas, United States

Creating and utilizing the process for booking events using Google calendar for tracking digitally events sales and reservations allowing for multiple users to access the calendar at any time.Working with executive chef on making packages that offer a competitive offer while remaining profitable.Working with customers to fully understand their needs and developing an event package that works perfectly for them.Proven track record of sales, beating our estimated 5% sales forecast for the year by 60% on our top grossing month of 2023. With 2023 sales having an 80% growth from 2022 sales.Generating and tracking catering sales using excel to create P&L's with month-to-month breakdowns for forecasting and budgeting.Helped manage and update Point of Sales System Toast for adding new products, adding staff to payroll, tracking of sales reports, and processing of nightly deposit.Scanning, processing and accounting for outbound invoices for vendor payments for the entire restaurant.Perform all the duties of a shift manager including training, table touching, incident reports, TABC Reports, closing procedures, line checks, staff uniform checks, and cash drops at the bank.

450 West 42Nd Street

Managed a 44,000 sqft residential entertainment facility that included an outdoor theater system, golf simulator, a private Equinox Gym, and a residential Business CenterPlanned and scheduled private parties and residential eventsMaintained and repaired audio-visual systemsResponsible for ordering supplies, processing invoices, tracking payments, enrollment fees, and assisting with collections of outstanding paymentsTrained in Yardi Voyager System, Procurement Software, CheckScan System, Excel, Word, and PowerPoint.Experience with Yarooms Reservation Systems, OnSched Reservation System and Sales ForceMaking and editing yearly budgets using excelBuilt partnerships with local and preferred vendors with advertisements of special offers and promotions

New York City Metropolitan Area

Performed serving and bartender duties for both private and commercial clientsExperience with a full-service lounge/barComfortable in a formal dining setting with exclusive clients as well as fast paced, quick styled service. Assist with the completion, setup and breakdown of the banquet area.Relay food and beverage orders.Maintain a high level of cleanliness and awareness of sanitary practices.Anticipate guests’ needs and exceed customer service expectations.Maintain composure in a fast-paced environment.Relay important information about orders, allergies and special requests to the appropriate person. Respond urgently and appropriately to any concerns. Present in professional appearance and mannerisms.