Michael Tremblay Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Responsible for providing customer service operational leadership to GO Transit & UP Express contact centres and train/bus stations. Developed, executed and monitored the customer business plan and roadmap, ensuring strategic objectives, budget and KPIs were met, and that risk was minimized and mitigated.

Toronto, Ontario, Canada

As part of the airline’s Senior Leadership Team, responsible for ensuring positive interactions between management and employees. Developed and maintained a positive working relationship with union officials, while ensuring the preservation of the company’s management rights.

Toronto, Ontario, Canada

As Department Head, created a vision and developed and implemented a plan to support the corporation’s “best-in-class” priorities, including a strategy for international offices, ensuring customers contacting the airline received efficient, consistent and friendly service on a worldwide basis.

Montreal, Quebec, Canada

Supporting Airports, In Flight Service, Contact Centres and Customer Relations, developed, implemented and managed a customer service vision and strategy to enhance the overall customer experience. Led the department’s PMO as well as the Six Sigma effort.

Calgary, Alberta, Canada & Toronto, Ontario, Canada

Responsible for prospecting, negotiating and managing corporate contracts and achieving revenue targets, initially for accounts in Western Canada, then promoted to international accounts.

Ottawa, Ontario, Canada

Accountable for leading safe and efficient operations and providing excellent customer service at the Ottawa International Airport. Led and inspired a unionized staff of 300+ employees and managed administrative and personnel functions.

Master Of Business Administration - Mba

Bachelor Of Engineering - Be