Michael Tremblay Email and Phone Number
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Seasoned business professional with management experience in strategy, business planning, project management, process improvement, operations leadership, budgeting, sales, customer service and labour relations. Excellent communication skills. Passionate about employee experience and customer success. (Recipient of Air Canada's top honour - Award of Excellence!)A big believer in contributing to the community, with years of volunteer work with Lifesaving Society Canada, Air Canada's Dreams Take Flight and several universities.An avid boater!
Metrolinx
View- Website:
- metrolinx.com
- Employees:
- 2975
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Director, Strategy & Business Planning - Customer Service DeliveryMetrolinx Apr 2021 - PresentToronto, Ontario, CanadaResponsible for providing customer service operational leadership to GO Transit & UP Express contact centres and train/bus stations. Developed, executed and monitored the customer business plan and roadmap, ensuring strategic objectives, budget and KPIs were met, and that risk was minimized and mitigated.
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Director, Employee & Labour RelationsAir Canada Rouge Apr 2019 - Mar 2021Toronto, Ontario, CanadaAs part of the airline’s Senior Leadership Team, responsible for ensuring positive interactions between management and employees. Developed and maintained a positive working relationship with union officials, while ensuring the preservation of the company’s management rights. -
Director, Contact Centres & Customer RelationsAir Canada Feb 2007 - Mar 2019Toronto, Ontario, CanadaAs Department Head, created a vision and developed and implemented a plan to support the corporation’s “best-in-class” priorities, including a strategy for international offices, ensuring customers contacting the airline received efficient, consistent and friendly service on a worldwide basis. -
Director, Strategy Development & Pmo (Six Sigma Master Black Belt) - Customer ServiceAir Canada Feb 2003 - Jan 2007Montreal, Quebec, CanadaSupporting Airports, In Flight Service, Contact Centres and Customer Relations, developed, implemented and managed a customer service vision and strategy to enhance the overall customer experience. Led the department’s PMO as well as the Six Sigma effort.
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Regional Sales Manager - Corporate SalesAir Canada Aug 1999 - Jan 2003Calgary, Alberta, Canada & Toronto, Ontario, CanadaResponsible for prospecting, negotiating and managing corporate contracts and achieving revenue targets, initially for accounts in Western Canada, then promoted to international accounts.
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General Manager, Airport Operations & Customer ServiceAir Canada Apr 1996 - Jul 1999Ottawa, Ontario, CanadaAccountable for leading safe and efficient operations and providing excellent customer service at the Ottawa International Airport. Led and inspired a unionized staff of 300+ employees and managed administrative and personnel functions.
Michael Tremblay Skills
Michael Tremblay Education Details
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Master Of Business Administration - Mba -
Bachelor Of Engineering - Be
Frequently Asked Questions about Michael Tremblay
What company does Michael Tremblay work for?
Michael Tremblay works for Metrolinx
What is Michael Tremblay's role at the current company?
Michael Tremblay's current role is Director, Strategy & Business Planning - Customer Service Delivery at Metrolinx.
What is Michael Tremblay's email address?
Michael Tremblay's email address is mi****@****nada.ca
What is Michael Tremblay's direct phone number?
Michael Tremblay's direct phone number is +141681*****
What schools did Michael Tremblay attend?
Michael Tremblay attended Queen's University, Dalhousie University.
What skills is Michael Tremblay known for?
Michael Tremblay has skills like Leadership, Customer Experience, Six Sigma, Aviation, Social Media, Customer Success, Communication, Negotiation, Process Improvement, Engineering, Strategy, Sales Management.
Who are Michael Tremblay's colleagues?
Michael Tremblay's colleagues are Dane Nelson, Martin Steger, Aria Ferreira, Valeria León, Regan Louis Acma (Cima Uk),cgma, Makhosi Njobo, Elizabeth Wilkes.
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