Michael Custodinho Email & Phone Number

Lowell, Ma

Boston, Massachusetts, Us

Boston, Massachusetts, Us

About Everbridge:Everbridge provides industry-leading interactive communication and mass notification solutions to organizations in all major industries and government sectors. Everbridge solutions increase connectivity to key audiences, automate communication processes, and integrate social media, data feeds, and recipient feedback into a single communications console. Ultimately, these solutions provide the insight and infrastructure that help clients save lives, manage critical activities and improve the efficiency of daily operations. Our fast paced, dynamic business environment offers a unique opportunity to the passionate individual that wants to the ride the latest technology wave and be rewarded for superior results. We offer a casual environment, highly competitive pay and benefits, and prime office space in downtown Glendale, California, as well as Burlington, Massachusetts. For more information about Everbridge, log on to www.everbridge.com.

New York, Ny, Us

• Resolved 80% of customer issues on first contact.• Provided network support to large national and global clients.• Followed escalation procedures and communicated with senior management as appropriate.• Coordinated testing between network providers and client IT personnel.• Maintained client transmission profiles to ensure that resources were up to date.• Captured data and submitted detailed reports in proprietary logging software.• Trained and mentored junior team members.• Aided in the development and maintenance of training materials as well as policy and procedure documentation.• Participated in off-site Disaster Recovery/Business Continuity exercises.• Served on Work Environment Committee tasked with maintaining a positive working environment and increasing employee job satisfaction.Job relocated June 2013.

Beverly, Ma, Us

• Assisted in preparation of foods in high volume environment.• Supervised team of chefs and servers catering of off-premise weddings and banquets• Functioned as liaison between front of house and kitchen staff.• Ensured that all foods were produced in safe and hygienic manner at all times.• Kept all working areas and surfaces clean and tidy.• Oversaw stock control and rotation procedures.• Participated in menu development.

Certificate Of Completion, Business Software

Culinay Arts & Food Service Management